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BMW of Westlake - Service Center

Westlake, OH

4.7
1,811 Reviews

1,811 Reviews of BMW of Westlake - Service Center

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July 10, 2020

Extremely happy with their service. Very easy to work with and extremely accommodating. Cassie has been an absolute pleasure to work with every time I've been in. More

by brodie1337
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Jul 12, 2020 -

BMW of Westlake responded

We appreciate your business and our team looks forward to serving you again soon!

July 07, 2020

Service appointment We couldn't be happier, setting the appointment was effortless Cassie took care of everything from start to finish. As always, great customer service More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Jul 07, 2020 -

BMW of Westlake responded

Thanks for giving Cassie and BMW of Middleburg Heights such a great review!

June 30, 2020

Cassie Was very kind and helpful. And made the service experience a pleasure. She seemed very intent on making my experience a good one. And she was also very efficient. Also, I have not had any issues wi More

by 1MSD69
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Jun 30, 2020 -

BMW of Westlake responded

Thanks for the great review about Cassie and BMW of Middleburg Heights! See you again soon!

June 29, 2020

I usually go to Westlake for service but this location was very comfortable and quick. I was taken at my scheduled time and the car wash was Great. More

by REDLIONINC
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Jun 29, 2020 -

BMW of Westlake responded

Thanks for the fantastic review!

June 26, 2020

Service My review is for Christian, at your Middleburg Hts. dealership...he’s always friendly and very informative. He’s always a big help for me. More

by WILLIAMBLALOCK44
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Jun 26, 2020 -

BMW of Westlake responded

Thanks for letting us know about what a great job Christian does!

June 26, 2020

I had a new M3 muffler system installed. All involved did a great job. Thank you! This review box is requiring a 25 word minimum so I will just type this sentence until it is reached. More

by SCRUZ1501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't recall all the names.
Jun 26, 2020 -

BMW of Westlake responded

Thanks for the great review and hitting that word count!

June 25, 2020

Very knowledgeable staff the did a great job We will use them in the future. The use of a loaner vehicle brought to our house and our car being picked up for service is an awesome option. Keep More

by FSPIECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Jun 25, 2020 -

BMW of Westlake responded

Thanks for servicing with us at BMW of Middleburg Heights and giving Cassie an awesome review!

June 25, 2020

They always make it easy!!! Getting your car serviced is typically not something I would ever look forward to, but Ganley BMW makes it SUPER EASY and does it right the first time More

by JESSE36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus, Steve David
Jun 25, 2020 -

BMW of Westlake responded

Thanks for giving BMW of Middleburg Heights an amazing review!

June 25, 2020

Service made easy. The vehicle was done in good time and I was informed throughout the process. I would absolutely recommend servicing at this dealer in the future! More

by TinaP
Recommend Dealer
Yes
Employees Worked With
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron LaPorte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Gufreda
Jun 26, 2020 -

BMW of Westlake responded

Tina, thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!

June 25, 2020

flawless Cassie is top notch as well as Christian. I always take my car to serviced here and will continue to go to BMW of Middleburg More

by CLEADBETER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus, Christian Gufreda
Jun 25, 2020 -

BMW of Westlake responded

Thanks for giving Cassie and Christian great reviews! Always a pleasure seeing you at BMW of Middleburg Heights.

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