BMW of Westlake - Service Center

I have been using them to service my vehicles for 14 years. They always take care of me. Excellent and prompt service, friendly and helpful staff. years. They always take care of me. Excellent and prompt service, friendly and helpful staff. More

Cassie is a great service advisor. Her attention to detail and her consistent communication and follow up are much appreciated. She is a great asset. to your organization detail and her consistent communication and follow up are much appreciated. She is a great asset. to your organization More

everything is perfect beside they hardly have loaner car available on the day of appointments. they do good service and always recommend if we need something available on the day of appointments. they do good service and always recommend if we need something More

I always receive excellent service when I take my car in for service. The people that work there are extremely nice and accommodating. I wouldn’t go anywhere else! for service. The people that work there are extremely nice and accommodating. I wouldn’t go anywhere else! More

Poor. They lie and sell you what you don't need. It cost me 2,800.00 dollars only to take my car to another shop for the repair that I asked for. And they fixed it right at 1/3 the cost. I will never go ba me 2,800.00 dollars only to take my car to another shop for the repair that I asked for. And they fixed it right at 1/3 the cost. I will never go back. More

I asked that you clean the car after service is done.The I asked that you clean the car after service is done. The agent told me that my car was cleaned inside and outside. I got into my car and found that I asked that you clean the car after service is done. The agent told me that my car was cleaned inside and outside. I got into my car and found that no cleaning was done what so ever. The care was not cleaned, the agent misled me due to her lack of communication with service and cleaning personnel More

All service people were friendly and courteous. Quick response to my needs. Quoted price and time needed to complete repairs prior to my arrival. Repairs completed in a timely manner. response to my needs. Quoted price and time needed to complete repairs prior to my arrival. Repairs completed in a timely manner. More

Cassie was a jewel assisting me with everything from service to a loaner vehicle. Her knowledge and customer service I greatly appreciate. My vehicle purring like a kitten. service to a loaner vehicle. Her knowledge and customer service I greatly appreciate. My vehicle purring like a kitten. More

This dealership completely delivered what I was hoping for. The facility is clean and covid safe. All staff/team members were friendly and helpful. Car was ready on time and I had no trouble scheduling. for. The facility is clean and covid safe. All staff/team members were friendly and helpful. Car was ready on time and I had no trouble scheduling. More

The team at BMW of Middleburg heights did a great job. Christian was able to get me in on short notice and made the process easy. Thank you! Christian was able to get me in on short notice and made the process easy. Thank you! More