BMW of Westlake - Service Center

I n love having the Middleburg Heights location option for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. More

The service advisor was a pleasure to work with and she was very knowledgeable and accommodating. This was my first visit to the service department and I have to say it was a positive experience. was very knowledgeable and accommodating. This was my first visit to the service department and I have to say it was a positive experience. More

Fixed my A/C - got me in quickly and fixed the following day. Also fixed a brake light and reverse light error without asking. Very much appreciated! day. Also fixed a brake light and reverse light error without asking. Very much appreciated! More

The Service associates are very courteous and professional about their business. I took car in for engine light issues and they did a great job explaining options. professional about their business. I took car in for engine light issues and they did a great job explaining options. More

Only reason I use this dealer are service writers. I always get in when I need it.i like the electronic feed back and approval process. always get in when I need it.i like the electronic feed back and approval process. More

First-time customer I am a first time customer at the Strongsville location. I am NOT a fan of car dealerships for service, however my experience here changed my mind (at I am a first time customer at the Strongsville location. I am NOT a fan of car dealerships for service, however my experience here changed my mind (at least about one). I was treated with respect, courtesy, HONESTY, and I felt valued. I didn't purchase a vehicle from them but it didn't seem to matter. Cassie was awesome. Tom was knowledgeable. I was squeezed in for a prepurchase check and the time frame I was promised was honored. They will be my go-to dealer for service for my new car. More

Very accommodating and courteous! Cassie was extremely helpful in getting my BMW serviced. Communication was excellent! She was very attentive, accommodating and courteous! Kept me wel Cassie was extremely helpful in getting my BMW serviced. Communication was excellent! She was very attentive, accommodating and courteous! Kept me well informed as to issues and progress. More

Very satisfied Cassie was terrific. She keep me in the loop with my service needs and did her best to save me money on my repairs. Overall great experience. Cassie was terrific. She keep me in the loop with my service needs and did her best to save me money on my repairs. Overall great experience. More

Was able to get the car in relatively easy and quick. The lady (Cassie) on the phone was very attentive to my needs and concern. Was able to get in and out pretty quickly and the communication between the ti lady (Cassie) on the phone was very attentive to my needs and concern. Was able to get in and out pretty quickly and the communication between the time it was completed was phenomenal (text is great, as I am in meetings all day). More

Went in for an oil change. Had all my questions and concerns About my vehicle addressed to my satisfaction. Good customer service, I will be back again. concerns About my vehicle addressed to my satisfaction. Good customer service, I will be back again. More