BMW of Westchester

AVOID! I vIsited this dealership twice this year and was disappointed both times. The first time was back in April/May of 2019, I had seen an ad for a BM I vIsited this dealership twice this year and was disappointed both times. The first time was back in April/May of 2019, I had seen an ad for a BMW 535 M-sport. I know I didn’t have an appointment that day, but I really wanted to see the car. As a result I waited over 15-20 minutes to be seen. After that Craig showed up and I told him about the car I wanted to see, and he took me upstairs to see it, but told me flat out “I have an appointment coming in later today, so I would have to hurry up.” I felt rushed but agreed to a test ride. As I waited another 15 minutes for him to get the keys, I notice that there was something off with the car. I remembered during our conversation the xx he gave about their cars are the best of their lease returns, so I was puzzled why I felt something was wrong with the car. I think It was a blessing he took forever to get the keys, because after studying the car I noticed that the M-sport rocker panels were different. One side of the car flared out, while the other flared in. When he finally returned, I confronted him with the issue and he agreed the rocker panels were different. I asked him it this problem would be corrected if I purchased the vehicle and he said “Where not that far into the sale to be concerned about that yet.” So I left without even a test ride. What a waste of time. I returned in August 2019 because I really wanted to test drive a BMW. I always wanted one and I did not want to buy another car from Acura without a BMW test ride. So I left Acura and did a google search for the closest BMW. When I arrived I was upset at myself for not recognized the dealership sooner but fired what the xxxx, just go in and get the test ride. As I checked in I thought I would get another salesman, but apparently BMW had saved my info and called paired me back up with Craig. After another 10-15 minute wait Craig showed up and said, “Oh your back.” A real warm welcome. I should have left then, But I told myself forget him just get the test ride and buy your new car. So I told him I wanted to test ride a BMW 528 and 535 to compare the two engines. After another long 10 minute wait for keys we took off on the 528 it was fine but didn’t like the turbo lag. As we switched to the 535 and another 15 minute wait to find keys I was informed that the car had no gas so Craig had to find another 535 to test drive. After another 10 minutes later we were finally off on our test ride. Now I’m no BMW expert and apparently neither is Craig. When asked about trim colors differences, he could not remember or know the names of the trim colors. Also when asked why did the ride feel rough and bumpy, he said he didn’t notice. As we hit the highway, I felt a small vibration on the steering wheel, which he confirmed, I was done and just wanted out of there. Shame on me for going back. More

Customer Service is Caring for the Customer, and Seth Williams at Ray Catena BMW does exactly that! He went out of his way to be sure my experience was a positive one. U Caring for the Customer, and Seth Williams at Ray Catena BMW does exactly that! He went out of his way to be sure my experience was a positive one. Unfortunately, I needed some emergency repairs and had my 2011 X3 towed to BMW. However, I was very fortunate to have been paired with Seth as my service rep! I couldn't recommend him highly enough! More

our third bmw, third bmw dealer, this one best of all. We're on our third consecutive bmw lease, each one at a different area dealer. Some differences are driven by dealer policy, which provide an atmosphe We're on our third consecutive bmw lease, each one at a different area dealer. Some differences are driven by dealer policy, which provide an atmosphere in the showroom, energy, ambience, mood. Others are people driven, how brief or longer encounters make you feel while you're there. You hear bits of conversation as customers are being informed by various staff and it becomes part of your own impression. It's not that the other two dealers were unsatisfactory, they served at their level giving us no reason not to continue with them. Circumstances brought us here and we are happy for that. More

Poor customer service I had to wait for shuttle over 2 hours. It took them to work on my car four hours. So I wait for my car to get fix. Very poor service. If they going t I had to wait for shuttle over 2 hours. It took them to work on my car four hours. So I wait for my car to get fix. Very poor service. If they going to promise some to customer they should keep the promise. More

Thanks Seth! Seth was always helpful and honest, but the quality of work from the service department was not up to par. Fixed an issue, another one came up. Seth was always helpful and honest, but the quality of work from the service department was not up to par. Fixed an issue, another one came up. More

The best dealership that I have worked with to find my X5. I call and spoke to Dan Caposella and told him what I want and price range. He invite me up to show the inventory in hand. I did not see the car I wan I call and spoke to Dan Caposella and told him what I want and price range. He invite me up to show the inventory in hand. I did not see the car I want but I got a feeling that he knew exactly what My family wanted. He Invited me to speak to thefinance Dept, but no pressure. Two weeks later he found the car and forwarded me all the pictures and paperwork needed to purchase. I bought it the next day... Dan call a few time to follow up and 7 months after purchasing to see how I like the car. Now I write a review to say thank you Dan my family loves the car More

Impeccable service and attention to detail. The service team at Ray Catena BMW is without a doubt outstanding; however, there is one member of the car care staff who exemplifies customer service The service team at Ray Catena BMW is without a doubt outstanding; however, there is one member of the car care staff who exemplifies customer service and he is Mark Davis. My new car needed care and Mark offered effortless support and direction without exception. Mark is an active listener and simply put gets the job done. He leads his team forward and it's as if he knows the answers before the question is asked. If ever there is an issue with my car I am comfortable leaving my car in Mark's care at Ray Catena BMW. Thank you for having Mark along with his service professionals on board. More

Thank you for hiring the Best-In-Class client adviser My past experience with car sales advisors has always been unpleasant and overbearing. Norman Bailey changed this experience from the instant I met hi My past experience with car sales advisors has always been unpleasant and overbearing. Norman Bailey changed this experience from the instant I met him in Ray Catena BMW of Westchester's showroom. Norman was genuine, friendly and very professional in his approach... we connected instantly! He listened more than he spoke (very rare!), getting an understanding of my needs and invested his time in closing the deal to my satisfaction on a 2018 BMW X2 purchased Dec 3rd, 2018. Mr. Bailey was very patient, not the least bit pushy, very informative, super helpful, and went above and beyond to make my car purchase a pleasant experience. Thank you Norman and Ray Catena BMW. My wife and I look forward to a long lasting relationship. Arnold Barnes More

Thank You Had an issue with my X4 and the service staff was quick to discover my problem and schedule me an appointment for service while offering transportatio Had an issue with my X4 and the service staff was quick to discover my problem and schedule me an appointment for service while offering transportation to work during my vehicle being serviced. More