BMW of Westchester

our third bmw, third bmw dealer, this one best of all. We're on our third consecutive bmw lease, each one at a different area dealer. Some differences are driven by dealer policy, which provide an atmosphe We're on our third consecutive bmw lease, each one at a different area dealer. Some differences are driven by dealer policy, which provide an atmosphere in the showroom, energy, ambience, mood. Others are people driven, how brief or longer encounters make you feel while you're there. You hear bits of conversation as customers are being informed by various staff and it becomes part of your own impression. It's not that the other two dealers were unsatisfactory, they served at their level giving us no reason not to continue with them. Circumstances brought us here and we are happy for that. More

Poor customer service I had to wait for shuttle over 2 hours. It took them to work on my car four hours. So I wait for my car to get fix. Very poor service. If they going t I had to wait for shuttle over 2 hours. It took them to work on my car four hours. So I wait for my car to get fix. Very poor service. If they going to promise some to customer they should keep the promise. More

Thanks Seth! Seth was always helpful and honest, but the quality of work from the service department was not up to par. Fixed an issue, another one came up. Seth was always helpful and honest, but the quality of work from the service department was not up to par. Fixed an issue, another one came up. More

The best dealership that I have worked with to find my X5. I call and spoke to Dan Caposella and told him what I want and price range. He invite me up to show the inventory in hand. I did not see the car I wan I call and spoke to Dan Caposella and told him what I want and price range. He invite me up to show the inventory in hand. I did not see the car I want but I got a feeling that he knew exactly what My family wanted. He Invited me to speak to thefinance Dept, but no pressure. Two weeks later he found the car and forwarded me all the pictures and paperwork needed to purchase. I bought it the next day... Dan call a few time to follow up and 7 months after purchasing to see how I like the car. Now I write a review to say thank you Dan my family loves the car More

Impeccable service and attention to detail. The service team at Ray Catena BMW is without a doubt outstanding; however, there is one member of the car care staff who exemplifies customer service The service team at Ray Catena BMW is without a doubt outstanding; however, there is one member of the car care staff who exemplifies customer service and he is Mark Davis. My new car needed care and Mark offered effortless support and direction without exception. Mark is an active listener and simply put gets the job done. He leads his team forward and it's as if he knows the answers before the question is asked. If ever there is an issue with my car I am comfortable leaving my car in Mark's care at Ray Catena BMW. Thank you for having Mark along with his service professionals on board. More

Thank you for hiring the Best-In-Class client adviser My past experience with car sales advisors has always been unpleasant and overbearing. Norman Bailey changed this experience from the instant I met hi My past experience with car sales advisors has always been unpleasant and overbearing. Norman Bailey changed this experience from the instant I met him in Ray Catena BMW of Westchester's showroom. Norman was genuine, friendly and very professional in his approach... we connected instantly! He listened more than he spoke (very rare!), getting an understanding of my needs and invested his time in closing the deal to my satisfaction on a 2018 BMW X2 purchased Dec 3rd, 2018. Mr. Bailey was very patient, not the least bit pushy, very informative, super helpful, and went above and beyond to make my car purchase a pleasant experience. Thank you Norman and Ray Catena BMW. My wife and I look forward to a long lasting relationship. Arnold Barnes More

Thank You Had an issue with my X4 and the service staff was quick to discover my problem and schedule me an appointment for service while offering transportatio Had an issue with my X4 and the service staff was quick to discover my problem and schedule me an appointment for service while offering transportation to work during my vehicle being serviced. More

Best Experience of my life after 20+ Car purchases I purchase cars every 2 years, clearly not wise financially but I consider it my 1 guilty pleasure. My usual frequent dealer experiences are usually t I purchase cars every 2 years, clearly not wise financially but I consider it my 1 guilty pleasure. My usual frequent dealer experiences are usually the dreadful process that incentivizes me to not purchase a car. I'm extremely busy work long hours and don't have time for games or BS I know what I want and consider myself very informed so I want to get right to the point and the bottom line. I must say bar none my transaction with BMW of Westchester has been beyond my expectations the most positive, customer centric experience, no hassle, transparent and respectful of my life. The total approach to the deal purchase, process and delivery is honest, transparent and customer oriented. Those are adjectives never used when describing car salesmen. I live 38 miles away and drove by multiple BMW dealers while searching for a very specific BMW and I am extremely happy I did. They have set the bar extremely high for anyone I would be purchasing a vehicle from in the future. Special shout out to Dan Capossela the ultimate gentleman that takes it to the next level in customer experience. It is one stop shopping, Dan did it all no discussing things with a finance mgr no back and forth delay tactics to sell you nonsense you don't need. More

Great service! Seth did an outstanding job! We were in the middle of a 3 hr trip when we hit a pothole and needed two new tires. Seth was professional, worked with Seth did an outstanding job! We were in the middle of a 3 hr trip when we hit a pothole and needed two new tires. Seth was professional, worked with urgency and even ran to bring our car around so we could get back on the road. Awesome experience. Treated us like family. Great job! More