BMW of Westchester

I went for schedule service. As you know when you come at the dealership they look to see what else you need. However it is disgusting when you see they just want to add things for you to do. Not the first t the dealership they look to see what else you need. However it is disgusting when you see they just want to add things for you to do. Not the first time this happens but this is the first time I dealt with the service advisor. I notice this dealership aims to make each service appointment from 1K-2k per visit and remember that the industry average they pay on service advisor is roughly 20%. My visit this week was no different. Not only I didn’t need extra parts added to the brake job but I may have some type of “leakage”. I had my vehicle inspected before the visit because I notice this dealership tactics . I also seen advisors running back and forth telling their customers “ we found something”. Now some may be legit but others I highly doubt it because BMW and dealerships got in some scandals which is no surprise. There is a difference between this part is totally gone and need a replacement Vs it’s good but it’s up to you. Now I notice I was in my gym attire and not a suit so maybe they think they can pull a fast ones also because my zip code? Again this is not the first time and couple of years ago I sent the GM an email but of course never got to me because I got charged for an oil leakage but I was able to drive normal and to the dealership. No sign of it and of course the bill came up to 2K. I bet if you look at your service payment bills it wouldn’t be a coincidence they aim to get everyone at this dollar amount. It’s really disgusting but the car industry will get disrupted soon so we hope that companies like Tesla will change the biz model and the buying experience. Always have a second opinion because this dealership does great when they service the car because it’s trained technician but with my last experience in here I wanted to give them another shot but it just low from my expectations. When I lease there was always a loaner available. Now it’s like the service suck and on top that I told the service advisor Jorge I got the discount emailed and sent to me by mail he had the audacity to tel me find it. Why? Maybe because I reduce the actual job I needed and didn’t go with what he plan. On top of that he went to the manger office for “approval”. If this dealership is worried about us using the discount and giving us a hard time when we tell advisors we have it then why send it? Is this the service that we expect with BMW of Westchester? For the meantime I will get my car inspected and see if everything is where it supposed to be. That’s why I tell everyone to verify that you actually need it and not just let these advisors add a la carte to make the ticket bigger than what it should be. Also for a Valve cover gasket job they quoted me $800 for labor when the industry average is different. There are more complicated jobs and is not at this price. Things could happen to any vehicle but when they continuously throw “jobs you may need” it’s kind of hard to not doubt they are intentionally trying to add more cost to visit I took my car for service and you could see my review on how that went but the real intention is to get my car appraised so I can entertain the idea of getting a new vehicle. I have asked for quotes via email but like all car sales people don’t want to give you quotes because they want “ control” of the process with other old school sales tactics. I’ve caught how they change their prices in the past but I said maybe things can be different. However they are the same. It’s always expected they will lowball and give 100 reasons why your car is not so perfect but when they do receive the car and you on the other side they will tell you it’s better than slice bread. I dealt with Earl and he is a nice guy but not nice enough to give you a decent deal. Of course he has to listen to his manager and I don’t know who the manager that appraise my vehicle but again they give you the impression that they stereotype. They think you don’t know how things work so they try their tactics on you. Things could change the end of the month, I need to see what vehicle you want so I can give you actual numbers , etc. people they only tell you that so they ca. Gauge how much profit they will make and of course what they can get away from. I only became a customer in that dealership because of a salesperson no longer with the company. Otherwise other salesperson just treat you like nothing unless you tell them it’s ok to give them your wallet and let them choose how much you should pay. If they lowball a car when they know it’s going to be a used car market but don’t want you to know or think you don’t know how dealerships profit then you will overpay. Always know what you want and if they are hesitant to give you what your asking for them maybe it’s time to visit another dealership. You think in these times they would want to earn your business but like I mention this industry will get disrupted. I am pretty sure other customers get treated different which is why I am writing this review. Again don’t entertain these games the dealership play and if they don’t want your business then some other dealership will want to hit the manufacturer bonus/incentive. It’s just incredible to see how this dealership is run maybe if they become proactive and nicer people will do business but they want to act like things are “biz as usual”. More

Had a great experience with Luis Reyes at BMW of Westchester. He helped me find the perfect 2021 X2 with the options I wanted and the color I wanted at the price I wanted. He is a true gentleman - Westchester. He helped me find the perfect 2021 X2 with the options I wanted and the color I wanted at the price I wanted. He is a true gentleman - patient, informative, knowledgeable and genuinely interested in the customer’s satisfaction. Marlene also helped me get the right warranty coverage for my new ride. It is a beautiful car! I would Highly recommend Luis and BMW of Westchester. More

If you want gold standard treatment see Earl Morris. He told me his job was to sell me a car and make that process as smooth as possible. My CPO 2018 BMW X-5 purchase felt like a new car expirence with Ea told me his job was to sell me a car and make that process as smooth as possible. My CPO 2018 BMW X-5 purchase felt like a new car expirence with Earl. More

Rashanne Hibbert Rashane Hibbert was great. Very happy with my purchase. the whole process took no more than 1 hour. Car was already there ready. worked everything ove Rashane Hibbert was great. Very happy with my purchase. the whole process took no more than 1 hour. Car was already there ready. worked everything over the phone and was hassle free. More

Best Car Buying Experience I have ever had. Transaction was quick and easy. Michael Torres was a pleasure to work with. Thanks again and hope to do business here again soon ! was quick and easy. Michael Torres was a pleasure to work with. Thanks again and hope to do business here again soon ! More

Exceptional Parts Advior - Rosa Vendryes Service makes your day when it is courteous, and complemented with nice people who knows the trade and listens to your concerns. Rosa went above and b Service makes your day when it is courteous, and complemented with nice people who knows the trade and listens to your concerns. Rosa went above and beyond to meet all these requirements with her great personality and precision fulfilling an ordered part for my 2018 BMW X2 on Nov 12, 2019. Thank you Rosa and Ray Catena BMW of Westchester for hiring the best in class. Arnold More

Customer service provided by Seth Williams During my recent visit to BMW for service on my 2017 X-1, Seth Williams provided me with such outstanding help and attention that I just had to let yo During my recent visit to BMW for service on my 2017 X-1, Seth Williams provided me with such outstanding help and attention that I just had to let you know what an asset he is to your service team. He deserves any awards your dealership offers to outstanding employees. More

AVOID! I vIsited this dealership twice this year and was disappointed both times. The first time was back in April/May of 2019, I had seen an ad for a BM I vIsited this dealership twice this year and was disappointed both times. The first time was back in April/May of 2019, I had seen an ad for a BMW 535 M-sport. I know I didn’t have an appointment that day, but I really wanted to see the car. As a result I waited over 15-20 minutes to be seen. After that Craig showed up and I told him about the car I wanted to see, and he took me upstairs to see it, but told me flat out “I have an appointment coming in later today, so I would have to hurry up.” I felt rushed but agreed to a test ride. As I waited another 15 minutes for him to get the keys, I notice that there was something off with the car. I remembered during our conversation the xx he gave about their cars are the best of their lease returns, so I was puzzled why I felt something was wrong with the car. I think It was a blessing he took forever to get the keys, because after studying the car I noticed that the M-sport rocker panels were different. One side of the car flared out, while the other flared in. When he finally returned, I confronted him with the issue and he agreed the rocker panels were different. I asked him it this problem would be corrected if I purchased the vehicle and he said “Where not that far into the sale to be concerned about that yet.” So I left without even a test ride. What a waste of time. I returned in August 2019 because I really wanted to test drive a BMW. I always wanted one and I did not want to buy another car from Acura without a BMW test ride. So I left Acura and did a google search for the closest BMW. When I arrived I was upset at myself for not recognized the dealership sooner but fired what the xxxx, just go in and get the test ride. As I checked in I thought I would get another salesman, but apparently BMW had saved my info and called paired me back up with Craig. After another 10-15 minute wait Craig showed up and said, “Oh your back.” A real warm welcome. I should have left then, But I told myself forget him just get the test ride and buy your new car. So I told him I wanted to test ride a BMW 528 and 535 to compare the two engines. After another long 10 minute wait for keys we took off on the 528 it was fine but didn’t like the turbo lag. As we switched to the 535 and another 15 minute wait to find keys I was informed that the car had no gas so Craig had to find another 535 to test drive. After another 10 minutes later we were finally off on our test ride. Now I’m no BMW expert and apparently neither is Craig. When asked about trim colors differences, he could not remember or know the names of the trim colors. Also when asked why did the ride feel rough and bumpy, he said he didn’t notice. As we hit the highway, I felt a small vibration on the steering wheel, which he confirmed, I was done and just wanted out of there. Shame on me for going back. More

Customer Service is Caring for the Customer, and Seth Williams at Ray Catena BMW does exactly that! He went out of his way to be sure my experience was a positive one. U Caring for the Customer, and Seth Williams at Ray Catena BMW does exactly that! He went out of his way to be sure my experience was a positive one. Unfortunately, I needed some emergency repairs and had my 2011 X3 towed to BMW. However, I was very fortunate to have been paired with Seth as my service rep! I couldn't recommend him highly enough! More