Back

BMW of Westchester

White Plains, NY

4.3
217 Reviews

543 Tarrytown Rd

White Plains, NY

10607

Directions

By Type

Showing 217 reviews

April 03, 2023

Excellent customer service. My advisor was very helpful and honest..Great customer service . I am pleased with the work that was done to my X5. Luckily I did not change my mind More

by Lizbeth4072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Amodeo , Seth Williams
Apr 03, 2023 -

BMW of Westchester responded

Lizbeth, thank you so much for this wonderful review for our service team. We're thrilled you had a positive experience working with our team and we hope to work with you again in the future!

March 23, 2023

I actually look forward to my trips to the BMW Dealership. The service team is second to none. I only wish I would have gotten my first BMW long before now. However, it gives me peace of mind kn More

by mmachevilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Williams
Mar 23, 2023 -

BMW of Westchester responded

Thank you for sharing this wonderful feedback with our service team! We appreciate your feedback and look forward to your next visit.

March 23, 2023

Great Car for a good price, but the sales person and dealership were awful. From filing the wrong paperwork with my bank to forgetting to have me sign the contract to using the wrong address on my forms More

by Zono
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Victor Compres, Jamel
Mar 24, 2023 -

BMW of Westchester responded

We're sorry about the issues you have experienced while purchasing a vehicle from our dealership. We want to assure you that we care very much about the satisfaction of our customers, and we would like to discuss this matter with you. At a time that works for you please contact Jamel Henderson, our Certified/Pre-Owned Sales Manager at (914) 761-6666

February 21, 2023

Very outstanding customer service and human relationship. The service advisors are very pleasant and experience at what they do. Edwin Fernandez as usual was very helpful, polite and efficient. And Justin Am More

by Dianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Cucullo, Craig Robertson
Feb 22, 2023 -

BMW of Westchester responded

Dianne, thank you so much for sharing your experience with Edwin and Justin. We're glad to hear you had a positive experience at our dealership and we hope to see you again in the future!

February 15, 2023

I have a very positive perspective of this dealer. Marco DeStefano was courteous and efficient and all of the support staff were courteous and efficient as well. Thank you. More

by db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco DeStefano
Feb 16, 2023 -

BMW of Westchester responded

Thank you for sharing your kind feedback about Marco and the rest of our team. We look forward to working with you again in the future!

October 07, 2022

Outstanding service, from pleasant, easygoing staff and expert attention, to well organized process and thoughtful care. I would recommend this dealership to friends and family with no hesitation. More

by bruciebee
Recommend Dealer
Yes
Employees Worked With
Marco DiStefano in Service and Rosa V. in Parts
Oct 07, 2022 -

BMW of Westchester responded

We're thrilled to hear that you are happy with your Ray Catena BMW of Westchester experience! We want to thank you for your business, and we hope you enjoy your new set of wheels! Take care.

September 23, 2022

Excellent service advisor and really outstanding service! An absolute pleasure to deal with! I highly recommend this service advisor and dealership! More

by psny1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco
Sep 23, 2022 -

BMW of Westchester responded

We're so glad to hear that you had an excellent experience during your recent service visit to BMW of Westchester! Thanks so much for sharing your experience, and we hope to see you again!

September 07, 2022

Don't bring your car here if you want things stolen from your car, if you want your car to leave with more issues and leaving you stranded random miles later because the techs rushed through your engine to More

by alfred.dunhill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eli Cucullo
Sep 09, 2022 -

BMW of Westchester responded

Hello Alfred. We are very concerned to read this review, and we would appreciate the chance to talk more about your experience at Ray Catena BMW of Westchester. We have been unable to locate your account with us to research your issue. At a time that works best for you, please call our Service Manager, Bill Caswell or Mike Siecienski, at (914) 761-5555 to discuss this further. Thank you.

Sep 12, 2022 -

alfred.dunhill responded

Hi , I am writing this review for numerous people who did not know or want to say a bad word. It has happened to multiple people who go service there. Unfortunately we have decided to go else where (4 of us) I will let the others know about your interest in discussing with them.

Sep 13, 2022 -

BMW of Westchester responded

Thank you for getting back to us. We look forward to the opportunity to speak with you and the others about any concerns. Please call us at 914-761-5555 and ask for the service manager Bill Caswell or Mike Siecienski.

August 18, 2022

Very Professional from the guy that received the vehicle to the service manager and the person that gave me the loaner all professional nice people More

by Eric
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Cucullo, Joe Puleio, Benito Martinez, Jorge Ghiggia, Ray Tavares, Seth Williams, Jofran Hunter, Michael Ready
Aug 19, 2022 -

BMW of Westchester responded

We can’t thank you enough for writing this awesome review for our dealership, Eric! It was a pleasure to help you, and we look forward to doing so again.

August 07, 2022

Always courteous and professional and very accommodating always go extra mile- love my car wash More

by Jill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 09, 2022 -

BMW of Westchester responded

Thank you for the kudos, Jill! We are happy we could make your experience a pleasant one.

2
...