BMW of Westchester

Great service at Westchester BMW Jorge Ghiggia goes above and beyond to take care of his customers. I have been a customer at Westchester BMW for 10 years, and I would never go anywh Jorge Ghiggia goes above and beyond to take care of his customers. I have been a customer at Westchester BMW for 10 years, and I would never go anywhere else. More

Effortless Experinece What an effortless experience it was leasing my first BMW from this dealership! The staff was extremely personable and there hospitality was like no What an effortless experience it was leasing my first BMW from this dealership! The staff was extremely personable and there hospitality was like no other. A special thank you to Joseph Raus for always making himself available to answer any questions or concerns I might have had. I am very pleased with my decision to lease a car form BMW of Westchester. More

Excellent Service Each Time I'm There My first BMW I brought from Texas Direct Auto, but I live in Bronx and was looking for a dealer that is honest. Well I got my wish when I visited BMW My first BMW I brought from Texas Direct Auto, but I live in Bronx and was looking for a dealer that is honest. Well I got my wish when I visited BMW Of Westchester and met Micheal Ready for the first time. He has detailed knowledge where BMW is concern, and most important I trust decision each time. You simple tell him your problem and he has a solution. My second BMW I brought at BMW of Weschester, Sales Person Joey excellent sales person. Micheal, my Service Person, always is an expert with my 2013 BMW 750 LI xdrive. He is very knowledgeable, and each time I visited his office he always give excellent service. My car is always spotless when he returns it to me, and complaint has always been resoled to my satisfaction. Most important I never think twice to leave my car there. More

Great personality, service oriented Eli was friendly, professional and had a very nice sense of humor. My car issue was taken care of in a reasonable time with caring service. Eli was friendly, professional and had a very nice sense of humor. My car issue was taken care of in a reasonable time with caring service. More

Outstanding service from from start to finish Consistently providing the best service to my family & I. I appreciate Jorge's attention to my needs and always accommodating me without fail. They ha Consistently providing the best service to my family & I. I appreciate Jorge's attention to my needs and always accommodating me without fail. They have a strong team & this is why I never think twice about leaving my ///M's in Jorge's capable hands. I am often asked why I continue to service my 2003 M3 at BMW of Westchester given the age of the vehicle. My response is the same each time, " I stick with what works". More

Great experience Jofran is my go to advisor BC of her diligence and her patience with me. Always able to answer my questions and make me feel at ease. I always have a Jofran is my go to advisor BC of her diligence and her patience with me. Always able to answer my questions and make me feel at ease. I always have a great experience whenever I deal with jofran!! More

Superb Customer Experience I would like to thank BMW of Westechester for there outstanding customer service. Each and every person that works here makes you feel like family. I would like to thank BMW of Westechester for there outstanding customer service. Each and every person that works here makes you feel like family. I have had issues in the past with shady dealerships and service centers so I'm always skeptical. I walked in here and it was a breath of fresh air. From the front desk to the service center, this place gives you the play by play of what's going on with your car. There aren't any surprises ever. There is one person that did stand out and that is Eli Cucullo. She was straight up with me about price and told me exactly what was going on with my car. I will tell everyone I know to get there car serviced here. Thank you all again for everything!!!! More

Great Price and Very Efficient but Poor Customer Service BMW of Westchester provided us with the exact vehicle we wanted and for a great price but I am EXTREMELY disappointed in the customer service I receiv BMW of Westchester provided us with the exact vehicle we wanted and for a great price but I am EXTREMELY disappointed in the customer service I received last year and this week. During my visit last year, the sales associate I dealt with was very disrespectful and did not take me seriously as I am under the age of 25. This experience was handled terribly as BMW of Westchester attempted to sell us a service loaner with multiple dents on the front bumper. As a result, we took our business else where. This week, I contacted BMW of Westchester and spoke with Craig Robertson over the phone. Craig was rude, disrespectful and failed to answer many of the questions I had regarding the X3 I was looking at. Despite this poor customer service, I scheduled an appointment with him on June 29th to test drive and purchase an X3. Prior to my appointment, I called to double check if the vehicle was in stock and Craig refused to speak with me over the phone. Instead, I spoke with Andrew who answered all of my questions and was very friendly. When I arrived at the dealer for my 12:00pm appointment with Craig, he was unavailable and I was passed along from one sales person to the next. Finally just before I left the dealer, Steven Accocella approached us at which point we discussed the details of the vehicle we were about to purchase. While Steven was unfamiliar with the specific packages and options of the X3, he worked very efficiently to give us the price we asked. Steven quickly processed the paperwork and earned our business. Although Steven was very efficient and did his best to earn our business, I do not reccomend this dealership as many of the individuals as many of the employees were reluctant to speak with me due to my age. Little did they know, the car was a 60th birthday present for my dad. As someone who has assisted more than 25 friends and family members with their vehicle purchases, I suggest you take your business elsewhere (i.e. BMW of Mamaroneck). More

Outstanding service~!!! Of all the dealerships I have worked with over the years, this is far and away the best of all. The service department is operated with professionalis Of all the dealerships I have worked with over the years, this is far and away the best of all. The service department is operated with professionalism and precision. The explanations, the service delivered, the followup is outstanding. My service manager is simply the most knowledgeable professional in the business. First rate all around. More