BMW of Westchester

I am an out of state customer, I always choose this dealership for a few reasons, most important one being COMMUNICATION. They hit that goal every single time. Carlos Zetina my sales advisor is excel dealership for a few reasons, most important one being COMMUNICATION. They hit that goal every single time. Carlos Zetina my sales advisor is excellent in many ways. He created a seamless personalized experience, provided excellent communication while building trust which further amplified my loyalty to the dealership. Carlos is extremely organized and he put my needs first and I can't thank him enough for all of his work. Carlos, Thank you again and I will be back. More

Thanks to Sean Burton and John Warren for another excellent service experience. Sean is friendly, knowledgeable and an excellent service advisor. He let me know all service options available, a excellent service experience. Sean is friendly, knowledgeable and an excellent service advisor. He let me know all service options available, and kept me informed throughout the eight-day service period. John has worked on my 2014 435i for many years (since 4/17/2018) and has consistently performed outstanding work. Repairs needed are identified and expertly performed. My vehicle required many repairs during this service, some of which were probably quite challenging on a vehicle this age (the A/C condenser, radiator, front strut and rear shock absorber replacements). These are the reasons I travel 200 mi. from Boston to BMW of Westchester for service. The repair bill was quite expensive. I hope the investment will keep my 2014 435i on the road for many more years to come. More

This dealer has a policy to not sell used vehicles to out of state residents! Reason given - "to keep our cars in the local community". ?? They are losing my business. They also do not take trades that a of state residents! Reason given - "to keep our cars in the local community". ?? They are losing my business. They also do not take trades that are not BMW. I live in DC metro area and have never experienced these "unusual" business practices. More

Customer for over 30 years. They are the Best regards. We are always treated well!!! They are the Best regards. We are always treated well!!! More

Easy to get an appointment with a brand new, fully appointed loaner. Courteous staff, completion within timeline promised. Exemplary customer service. appointed loaner. Courteous staff, completion within timeline promised. Exemplary customer service. More

A+ experience buying a CPO X5 from the team at Westchester BMW. My sales advisor was easily accessible via text and email, which made the whole process very simple. Westchester BMW was also one Westchester BMW. My sales advisor was easily accessible via text and email, which made the whole process very simple. Westchester BMW was also one of the few dealerships willing to offer fair market value for my trade-in. The delivery experience was seamless, including a competitive rate with BMW financial services. Not my closest BMW dealer, but worth the trip! More

The service department always does all of the extras - straightening out a license plate, polishing out a large scuff mark on the paint, etc. They work hard to keep the customer happy. straightening out a license plate, polishing out a large scuff mark on the paint, etc. They work hard to keep the customer happy. More

Excellent service every time I go. The staff is very friendly and willing to help The staff is very friendly and willing to help More

I had $7,500 worth of repairs done on my 2019 430i. The repair work was faulty and when I asked them to fix it, they said they would fix $7,500 worth of repairs for $900 so you know thy were padding th The repair work was faulty and when I asked them to fix it, they said they would fix $7,500 worth of repairs for $900 so you know thy were padding the cost of the repairs. I am going to file a complaint with the New York State DMV. More

Our service representativeJustin Amodeo, was very professional. Because we waited for our service he made sure to keep us informed of the status of the car. Would definitely ask for him again next professional. Because we waited for our service he made sure to keep us informed of the status of the car. Would definitely ask for him again next week for the service of our other BMW. More