BMW of West St. Louis

Wow...Unbelievable (Poor Sales Service) DAY 1 Tuesday 4/17/18 First of all, I live in Hawaii and I contacted these guys about a M550i they had listed here on Auto Trader. Being that I'm so DAY 1 Tuesday 4/17/18 First of all, I live in Hawaii and I contacted these guys about a M550i they had listed here on Auto Trader. Being that I'm so far away, I didn't want to waste their time or mine. I knew what I wanted and they had the car in the right price range...I had questions but was pretty sure I'm buying this particular car. After I filled out the contact form and the pre-qualification application, a gentlemen named Bert Rhodes contacted me. We spoke for a few minutes about the car. I asked him if it was a problem for them to finance someone from hawaii? To which, he said "no problem at all". We talked about shipping the car to me and there was no problem with that either. We also talked about financing and I told him (Bert), that I was planning on putting 35-40% (25k-35K) down on the car and finance the rest. I filled out the credit application and I saw on my credit report that they in fact, did pull my credit. Bert then told me that his sales manager Dave would be contacting me within the hour to discuss my purchase....Then nothing. Day 2 Wednesday Bert called me the next day, and the same...said Dave would contact me, but then nothing. Day 3 Thursday I had missed a call from the St Louis area code that I'm sure was from them but no one left a message. BTW, I'm in Hawaii and St Louis is five hours ahead, so when they called, it was 4am my time and that is why I missed their call but; what kind of sales person calls and don't leave a message? Then that same day, someone name Sam texted me to see if I had any questions about the 5 series or if I had seen a video on the car. Of course I respond for him to call me about the M550i that was advertised...to which no one called me back. Day 7 Monday That was four days ago and still nothing. No one has contacted me since, not even Bert. Maybe they sold the car? Nope, its still listed on Auto Trader and their website. All I can say is what the heck? If you can't sell me a car because I'm in Hawaii or because you can't ship it here or maybe my credit wasn't ideal...whatever it is, doesn't matter. Like I said in the title, unbelievable. More

Wonderful experience! I had the privilege of working with Linzie (junior) today, and I must say it was one of the most pleasant car-buying experiences I've ever had. What a I had the privilege of working with Linzie (junior) today, and I must say it was one of the most pleasant car-buying experiences I've ever had. What a nice gentleman; knowledgeable, friendly, and patient. If you are considering a BMW, do NOT miss the opportunity to work with this gentleman. You won't regret it! Thanks, Linzie! More

Service Bryan was a great help as always, good communication and follow-up which I do not take for granted. Thank you, will keep going back to them. Bryan was a great help as always, good communication and follow-up which I do not take for granted. Thank you, will keep going back to them. More

Best car shopping experience ever Stopped by looking for a all wheel convertible, and found far more than just a car. Veronica went beyond the call of duty with us. She was courteous, Stopped by looking for a all wheel convertible, and found far more than just a car. Veronica went beyond the call of duty with us. She was courteous, friendly and caring at each step of the way. Just before leaving, Johnny came to show all the car features. He helped me set up the seat, connect my phone and all those things. Johnny was great at answering all my questions. Thank you so much from a happy BWM driver!!! More

Outstanding experience Our sales person, Veronica, was very professional and courteous. Thank you for no high pressure. Thank you also for the charming delivery surprise. Our sales person, Veronica, was very professional and courteous. Thank you for no high pressure. Thank you also for the charming delivery surprise. We have already told several of our friends of our outstanding experience. Thank you again! We also appreciate the sincere attention given by Linzie and the management team. More

Great Customer Service Could not have been happier with my experience at BMW West St Louis... The sales associate Sam was first class all the way through the process showing Could not have been happier with my experience at BMW West St Louis... The sales associate Sam was first class all the way through the process showing me many different options that fit into my needs for a new car. Would HIGHLY recommend anyone interested in a BMW to visit this location! More

Excited and happy You will get VIP service from all... with personal attention. Our Sales Rep Linzey was a pleasure to work with and highly recommend. Linzey is knowl You will get VIP service from all... with personal attention. Our Sales Rep Linzey was a pleasure to work with and highly recommend. Linzey is knowledgeable and went out of his way to point the features of the BMW and they relate toy needs. The sales team also ensured we were all getting a win win with pricing. More

Excellent aftersales customer service! Jhonny made the effort to drive to my house and set up my garage door opener and he went over all the features of my new car with me... thanks for you Jhonny made the effort to drive to my house and set up my garage door opener and he went over all the features of my new car with me... thanks for your help, will definitely recommend you to everyone I know! More

I would have to start off by saying excellent customer servi Veronica Tran a very soft-spoken but quiet individual help to ease the sale with a very difficult person I came in to the dealership someone disgusted Veronica Tran a very soft-spoken but quiet individual help to ease the sale with a very difficult person I came in to the dealership someone disgusted with my partner but she East warmed up to him and she came out to the car to help him coming to the dealership from there it became a friendship that continue throughout until we ease coming to the car and let him take over and drive the car that was a very difficult xxx but she was able to overcome all that and after the end we made a purchase thank her for all her help and support thank you thank you PS I hope that you're able to help someone else with a difficult person as you did with me thank you again and hopefully will continue a relationship from here on More

Best consumer atmosphere in the metro area In under a decade I’ve had 2 Mercedes, 2 Lexus vehicles, an Audi, and 2 Lincolns (do those count?). This is my 2nd BMW from West St. Louis, and I plan In under a decade I’ve had 2 Mercedes, 2 Lexus vehicles, an Audi, and 2 Lincolns (do those count?). This is my 2nd BMW from West St. Louis, and I plan to continue with them indefinitely. Greatest staff in the metro area, top to bottom. When it’s time to re-up my lease, I will go right back to these fellas without spending a second shopping around elsewhere. Healthy, fun environment with guys who are passionate about the BMW’s they’re selling. Stoked to see the renovations to the building as well. -Mike Judy More