BMW of West St. Louis

Awesome Service Hats off to Mr. Linzie F. Sr. I am one to be very nervous and uncomfortable in dealerships. However Mr. Linzie F. Sr. made it very easy for me to fee Hats off to Mr. Linzie F. Sr. I am one to be very nervous and uncomfortable in dealerships. However Mr. Linzie F. Sr. made it very easy for me to feel comfortable at BMWWC it was my first time in for service and he made sure I was very well taken care of. He also came back to check on me after he placed me in the hands of the service dept. Way to go Mr. Linzie F. Sr. for the Red Carpet treatment. Thank You I will definitely recommend Mr. Linzie F Sr. And and BMW OF WC dealership. Thank You Guys 😊 More

Responsive and helpful I was searching for a vehicle for my wife. I reached out to Veronica based on her online ratings and had a great experience. While we did not ultima I was searching for a vehicle for my wife. I reached out to Veronica based on her online ratings and had a great experience. While we did not ultimately wind up buying from Veronica, she was extremely responsive, helpful and accommodating. There was no pressure from Veronica and no smoke and mirrors. She was straightforward and was willing to try and do anything she could to close the sale. More

Professional, personal and easygoing My wife and I were shown our vehicle while looking at another Suntrup Dealership. We decided to drive over and check it out. The staff was great! Bra My wife and I were shown our vehicle while looking at another Suntrup Dealership. We decided to drive over and check it out. The staff was great! Brandon (social media)came out and met with us. Introduced Brandon (sales)for the truck we had inquired about. As I am not familiar with the area, Brandon guided me through the area to avoid traffic but also to allow me to get a true feeling of the how it handles in actual daily driving. The financial dept (Dan) made the finance a breeze. These may seem like common sense for a Dealership but I assure you with the many I have been to that it is not. The easiest vehicle I have purchased. More

With new ownership, service is horrible!! I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I received proper wheel alignments. After year three, I requested BMW do whatever was necessary for me to quit returning every year with this same issue. I was told again, new tires, new wheels and 4 wheel alignment. So I did. A year later, same issue! Replaced again!! This year, same issue!!!! This time I went somewhere else and found out Rear Shocks were my issue. Another wheel alignment, new tires, and this time rear shocks. Management had no compassion for these mishaps and told me there was absolutely nothing they could do about it. I think his name is Brandon. I have been a customer at West County BMW over 10 years and NOW service is horrible More

Very friendly and helpful From sales to financing to Service, everyone was great!! We would definitely go back in future to shop for a car and will continue to use service dep From sales to financing to Service, everyone was great!! We would definitely go back in future to shop for a car and will continue to use service department there! More

Veronica Tran Veronica was very helpful without being pushy. She listened to our needs and helped us find the perfect car for our daughter. Very friendly, personabl Veronica was very helpful without being pushy. She listened to our needs and helped us find the perfect car for our daughter. Very friendly, personable and professional. Go see Veronica! More

Best service I’ve encountered Was very friendly & professional.Met every need I requested.Even after my purchase I get checked upon every so often which I like the most. Was very friendly & professional.Met every need I requested.Even after my purchase I get checked upon every so often which I like the most. More

Sales Experience The sales experience was great. Brandon went through all of my options, valued my trade and I decided on my new car. They were super transparent and u The sales experience was great. Brandon went through all of my options, valued my trade and I decided on my new car. They were super transparent and up front about everything. More

Best car dealer experience ever Brandon did an outstanding job as my salesperson. I couldn't be more satisfied. Since I orderd a custom built 430i, which took 9 weeks from order to d Brandon did an outstanding job as my salesperson. I couldn't be more satisfied. Since I orderd a custom built 430i, which took 9 weeks from order to delivery, I really appreciated that Brandon stayed in regular touch with me - providing ongoing progress updates. The initial process of "making the deal" was the best ever. he offered me a very fair leasing price, the first time out, without all the haggling and hassle that usually leaves me with my stomach in knots and the feeling I've been duped. Instead I felt valued and like the dealership cared enough about keeping me as a returning customer that they didn't have to try and squeeze every last dime out of me. On the day I took delivery, the lease signing process, with Bob Whay, was quick and painless, and although he provided some options for additional warranty add-ons, it was free of the usual hard-sell approach. I also appreciated meeting the owner, Craig Suntrup. I always feel like the owner's presence provides some comfort to the customer that he cares enough to keep an eye on things, and that he cares enough about his customers to actually want to meet them, not just hide behind some executive's office door. On my previous BMW lease, I used BMW of West St. Louis for all my scheduled service and they were awesome. They even offered the option of picking up my car at my office and providing a loaner. All that extra attention to detail and customer care, made it a no-brainer to use them as my service center, and I plan to do the same with this new lease. I look forward to working with Brandon again, when it's time for my next car, and would recommend him to any of my friends. More

Great Experience! The overall experience was great! Brandon helped walk through options and guide us in the process. He also provided great communication to inform us The overall experience was great! Brandon helped walk through options and guide us in the process. He also provided great communication to inform us on the status of our vehicle. More