BMW of West St. Louis

Jason is awesome! Jason went above and beyond to help me with my car process. I recently totaled my car and was told I only had 7 days to find a new car unless I wanted Jason went above and beyond to help me with my car process. I recently totaled my car and was told I only had 7 days to find a new car unless I wanted to pay out of pocket for a rental. My dream car is a Yukon or Tahoe, but I also enjoyed the looks of the X3 or x5. I went to one other dealership and was not impressed with the customer service. So I left and stopped by BMW of West St.Louis. Jason happened to be standing by the door with the owner, and I named them princess 1 and 2 because it was raining and they weren’t about to go outside. Come to find out, they just wanted to make sure I didn’t feel bombarded by salesmen as soon as I got there. We gave them a run for their money with all my sass, and I’m now the owner of a BMW X3. Thanks for humoring me Jason, and dishing it right back! It made the process a whole lot less stressful, I’m in happy with my decision! Shawn, I mean (bob) from finance department was incredible too. Thoroughly explaining everything to me and all the warranties I could purchase and which one he would do if I were his daughter. So thank you so much Jason, Craig, and Bob for your amazing customer service! I’ll be back! More

Awesome Experience! I went in to W. County BMW thinking I was just possibly gonna look at some cars and maybe either get turned down, or be asked to put down a ridiculous I went in to W. County BMW thinking I was just possibly gonna look at some cars and maybe either get turned down, or be asked to put down a ridiculous amount of money.. To my surprise I walked out with a wonderful low mileage awesome car after only being there a couple hours! Best car buying experience ever! Thank you so must Veronica Tran! More

From Alabama to St. Louis for M3 I was so pleased with BMW of West St. Louis that I came all the way from Alabama for my M3. Great dealing with Linzie Jr. Everything was handled pe I was so pleased with BMW of West St. Louis that I came all the way from Alabama for my M3. Great dealing with Linzie Jr. Everything was handled perfectly. This is my 4th “M Car” and these guys know what they are doing. More

Got a loaner car was in and out. Very friendly Everyone is very friendly and helpful. In and out Got everything I needed done without any issues. Was issued a loaner car so I didn't have to wait f Everyone is very friendly and helpful. In and out Got everything I needed done without any issues. Was issued a loaner car so I didn't have to wait for my car because of a recall on my car also. More

Great experience I was in the market for a CPO vehicle and saw one on Cars.com at BMW West St. Louis. As a walked to the building a tall gentleman greeted me with a ha I was in the market for a CPO vehicle and saw one on Cars.com at BMW West St. Louis. As a walked to the building a tall gentleman greeted me with a handshake and welcomed me to the dealership. Turns out it was the owner, Craig Suntrup! I have purchased a lot of cars at a lot of dealerships and this is the first time I knew who owned the place let alone being greeted by him. My salesperson Veronica Tran was also great and really went to bat for me to get me the deal I was looking for after only one negotiation. Not the usual back and forth five times between the salesperson and the sales manager. Bob Whay also made the financial transaction seamless. Overall great people and great dealership. More

Not a salesperson I lease car every three years and from different dealerships. This is the first time i met someone who is really not a salesperson. Adam is no nose I lease car every three years and from different dealerships. This is the first time i met someone who is really not a salesperson. Adam is no nosense guy. He will say it as he sees it. I had a budget to get my new lease when i met him the first time. He didnt waste my time and his time but asked me to come at the end of quarter. He reached back to me during that time and got me the deal and car i was loking for. It was M40i X3 with every package possible. Not only that, he also hooked me up with someone who would fix my current lease cars wheels dings etc at a very reasonable price compared to dealers. Without a doubt , all my future beamers will be leased from Adam. i highly recommend Adam. Save your time and get deal at the right time. More

Car purchase Great service! Very nice sales person Veronica Tran and finance manager Steven Toppins ... They both took care of us! And made sure we were happy and Great service! Very nice sales person Veronica Tran and finance manager Steven Toppins ... They both took care of us! And made sure we were happy and satisfied with our purchase.. Will recommend this dealership to friend and family for car purchases.... Thank u both More

Model Dealership From a customer experience point of view West County BMW is a model of how a dealership should operate. Having a high quality product to sell definit From a customer experience point of view West County BMW is a model of how a dealership should operate. Having a high quality product to sell definitely contributes. But I'm very impressed with the professionalism, product knowledge, and just plain down to earth friendliness of everyone I met from Craig Suntrup on down. My sales rep, Linzie Foster, is a perfect example. Knowledgeable, personable, professional, exactly the kind of man you want to work with when making a major purchase like a new BMW. I also have to mention Jane Leber, the most friendly person with the title "Genius" I have ever met. And I have worked with a few geniuses. You guys have set the standard - good work! More

Excellent customer service Great customer service came in Monday to purchase Subaru WRX and my sales rep Brandon Giganti was awesome really cool guy to work with very friendly . Great customer service came in Monday to purchase Subaru WRX and my sales rep Brandon Giganti was awesome really cool guy to work with very friendly . Want to say thank you and appreciate it will definitely purchase another car from him ... More

Great Used Premium Vehicles BMW of West St. Louis had a wide selection of used, premium vehicles from which to choose. This particular convertible caught our eye as something fun BMW of West St. Louis had a wide selection of used, premium vehicles from which to choose. This particular convertible caught our eye as something fun as we quickly approach spring. Brandon and the entire team were fantastic and very accommodating throughout the entire process. We get another car serviced at this dealer and the customer experience has been above expectations, which also weighed on our decision to purchase here. Overall, it was a great experience from beginning to end. More