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BMW of West St. Louis

Manchester, MO

4.9
2,481 Reviews
We are located in Manchester, MO just 2 blocks west of Highway 141. Our parts and service departments are even open on Saturdays for your convenience. Come by and see why BMW is the Ultimate Driving Machine!
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14417 Manchester Road

Manchester, MO

63011

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Showing 2,481 reviews

October 09, 2018

Worst BMW dealership BEWARE!!! BMW of West St. Louis will tell you that your bmw needs repairs that are not necessary. Thousands of dollars at that. I had taken on of my b More

by ericah925
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oct 09, 2018 -

BMW of West St. Louis responded

Hello, we are sorry to hear that you were not satisfied with your service experience. Please know that we want to make things right and we are currently looking into your situation. We invite you to contact our Service Director, Elliot Silk at esilk@suntrup.com if you’d like to further discuss the situation.

October 09, 2018

Jason Metcalf I highly recommend Jason for all of you BMW needs. Jason understands that most people would prefer a root canal rather than deal with the car buying/l More

by THT355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Metcalf
Oct 10, 2018 -

BMW of West St. Louis responded

Jason and the team were glad to help you find what you were looking for at our dealership. Thank you for choosing BMW of West STL and we look forward to working with you again in the future!

October 08, 2018

Awosome team Johney is very nice sales person who explained really well about the vehicle and the features . Rest of the crew also very responsive in this showroom More

by Vinod BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linzie Foster Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linzie Jr, Jhonny Polo
Oct 09, 2018 -

BMW of West St. Louis responded

Jhonny and the team were glad to assist you during your visit to BMW of West STL. Thank you for taking the time to leave a review for us!

October 05, 2018

Incredible! Linzie Foster and Linzie Jr. Foster were thoughtful, pleasant, and made our purchase experience a wonderful one. Their willingness to help us find wha More

by Dsjuma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linzie Foster Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linzie Jr
Oct 08, 2018 -

BMW of West St. Louis responded

Our team works incredibly hard to exemplify the commitment to customer care and we’re so thankful that your time with us was well spent. Thank you for choosing BMW of West STL!

September 25, 2018

Great Experience!! He was extremely knowledgeable and friendly. He truly cares about what the customer wants and needs. Very professional young man. Would definitely More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jhonny Polo
Sep 26, 2018 -

BMW of West St. Louis responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care, Anthony!

September 22, 2018

Helpful & Knowledgeable Johnny is a very knowledgeable person in his field, or should I say, a genius. As a close friend of his, he never looked down on me for having less kn More

by smistrih
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jhonny Polo
Sep 24, 2018 -

BMW of West St. Louis responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

September 21, 2018

A Great Experience I had a pleasant experience with everyone I met at the dealership. I was happy with the deal I was able to make on the trade and I love my new X5. Wi More

by Closed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linzie Foster Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica Tran
Sep 24, 2018 -

BMW of West St. Louis responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

September 20, 2018

Great experience! One of the best salesmen I have ever met! He has a great passion for what he does, and great customer service! Highly recommended! Whether you are loo More

by grgy-mans
Recommend Dealer
Yes
Employees Worked With
Jhonny Polo
Sep 21, 2018 -

BMW of West St. Louis responded

Thank you so much for your kind words and recommendation! Our team always enjoyed having you here, and we look forward to working with you in the future.

September 19, 2018

Jhonny is a great asset to BMW Jhonny has the best personality and the best customer service, he will find the perfect car that fits your need and wants!... he’s a car enthusiast an More

by Ilham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jhonny Polo
Sep 20, 2018 -

BMW of West St. Louis responded

Thank you so much for the outstanding review! We are very lucky to have Jhonny on our team, and we are so happy to hear that you have enjoyed working with him. We appreciate your business and look forward to working with you again!

September 19, 2018

Fast service , very good team . Mr.Polo : Thank you so much for your patient. I was so happy and thankful with this employee who has a very excellent experience More

by gretasda1983
Recommend Dealer
Yes
Employees Worked With
Jhonny Polo
Sep 21, 2018 -

BMW of West St. Louis responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

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