BMW of West St. Louis

With new ownership, service is horrible!! I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I received proper wheel alignments. After year three, I requested BMW do whatever was necessary for me to quit returning every year with this same issue. I was told again, new tires, new wheels and 4 wheel alignment. So I did. A year later, same issue! Replaced again!! This year, same issue!!!! This time I went somewhere else and found out Rear Shocks were my issue. Another wheel alignment, new tires, and this time rear shocks. Management had no compassion for these mishaps and told me there was absolutely nothing they could do about it. I think his name is Brandon. I have been a customer at West County BMW over 10 years and NOW service is horrible More

Veronica Tran Veronica was very helpful without being pushy. She listened to our needs and helped us find the perfect car for our daughter. Very friendly, personabl Veronica was very helpful without being pushy. She listened to our needs and helped us find the perfect car for our daughter. Very friendly, personable and professional. Go see Veronica! More

Best service I’ve encountered Was very friendly & professional.Met every need I requested.Even after my purchase I get checked upon every so often which I like the most. Was very friendly & professional.Met every need I requested.Even after my purchase I get checked upon every so often which I like the most. More

Very friendly and helpful From sales to financing to Service, everyone was great!! We would definitely go back in future to shop for a car and will continue to use service dep From sales to financing to Service, everyone was great!! We would definitely go back in future to shop for a car and will continue to use service department there! More

Sales Experience The sales experience was great. Brandon went through all of my options, valued my trade and I decided on my new car. They were super transparent and u The sales experience was great. Brandon went through all of my options, valued my trade and I decided on my new car. They were super transparent and up front about everything. More

Great Experience! The overall experience was great! Brandon helped walk through options and guide us in the process. He also provided great communication to inform us The overall experience was great! Brandon helped walk through options and guide us in the process. He also provided great communication to inform us on the status of our vehicle. More

Best car dealer experience ever Brandon did an outstanding job as my salesperson. I couldn't be more satisfied. Since I orderd a custom built 430i, which took 9 weeks from order to d Brandon did an outstanding job as my salesperson. I couldn't be more satisfied. Since I orderd a custom built 430i, which took 9 weeks from order to delivery, I really appreciated that Brandon stayed in regular touch with me - providing ongoing progress updates. The initial process of "making the deal" was the best ever. he offered me a very fair leasing price, the first time out, without all the haggling and hassle that usually leaves me with my stomach in knots and the feeling I've been duped. Instead I felt valued and like the dealership cared enough about keeping me as a returning customer that they didn't have to try and squeeze every last dime out of me. On the day I took delivery, the lease signing process, with Bob Whay, was quick and painless, and although he provided some options for additional warranty add-ons, it was free of the usual hard-sell approach. I also appreciated meeting the owner, Craig Suntrup. I always feel like the owner's presence provides some comfort to the customer that he cares enough to keep an eye on things, and that he cares enough about his customers to actually want to meet them, not just hide behind some executive's office door. On my previous BMW lease, I used BMW of West St. Louis for all my scheduled service and they were awesome. They even offered the option of picking up my car at my office and providing a loaner. All that extra attention to detail and customer care, made it a no-brainer to use them as my service center, and I plan to do the same with this new lease. I look forward to working with Brandon again, when it's time for my next car, and would recommend him to any of my friends. More

Brandon was awesome, customer service at it’s best!! Great!! Location, awesome service and follow up Understanding of needs, Brandon!!! Took care of me with my new BMW!!!, I couldn’t ask for a better s Great!! Location, awesome service and follow up Understanding of needs, Brandon!!! Took care of me with my new BMW!!!, I couldn’t ask for a better salesperson, I was very happy with his service, I’ll recommend him, and will buy another vehicle again from Brandon More

Great experience We purchased several cars over the years from this dealership when it was under different ownership. This was our first buying experience since the c We purchased several cars over the years from this dealership when it was under different ownership. This was our first buying experience since the change in ownership and it was great. Brandon was friendly and easy to work with, being informative and helpful while letting us make our decision. Service has been outstanding, as well. We would not consider another dealer. More

Dave was a real professional! Dave worked with me over a several week process to find the perfect vehicle at the right price. He met all our expectations and never came off as pus Dave worked with me over a several week process to find the perfect vehicle at the right price. He met all our expectations and never came off as pushy or high pressure. I hope to work with him again in the future! Great salesman and great dealership! More