BMW of West St. Louis

Outstanding Car Buying Experience I highly recommend BMW of West St. Louis. They provided me with a great deal and exceptional customer service throughout my process of purchasing an X I highly recommend BMW of West St. Louis. They provided me with a great deal and exceptional customer service throughout my process of purchasing an X7 all the way from Texas. My client advisor Jhonny Polo went above and beyond in every way, which helped me feel comfortable about purchasing a car from out of state. He answered all of my questions and sent multiple photos and videos of the vehicle to me. And, when I decided to fly to St. Louis to seal the deal, Jhonny treated me like a VIP by picking me up, arranging time for meet to with the Finance and Business manager Bob Whay, as well as Edgar, a great BMW genius, who help familiarize me with my new vehicle. I couldn't be happier with my X7 and am grateful to Jhonny, Bob and the BMW of West St. Louis team for such an excellent and seamless car buying experience. Everything they offered, is what I was looking for and couldn't find in Texas despite months of searching. BMW of West St. Louis will be the first dealership I turn to when the time comes for me to purchase my next BMW. Thanks again! More

Thanks Working with Farhood was a great car buying experience. He listens to the need of the customer. Thanks Farhood for getting us the car that we wanted. Working with Farhood was a great car buying experience. He listens to the need of the customer. Thanks Farhood for getting us the car that we wanted. More

Great customer service Went over on a rainy day and Farhood helped me to test drive a Mercedes Benz. The car wasn’t what I wanted but the customer service experience was gre Went over on a rainy day and Farhood helped me to test drive a Mercedes Benz. The car wasn’t what I wanted but the customer service experience was great. Thanks! More

Brandon...thank you for a great job getting us the car we were looking for and at a fair market price. You listened and delivered! were looking for and at a fair market price. You listened and delivered! More

Veronica and Steven. Top notch Mary and I purchased a x1 today and wanted to say that working with Veronica and Steven was the best car buying experience we have ever had and will r Mary and I purchased a x1 today and wanted to say that working with Veronica and Steven was the best car buying experience we have ever had and will recommend them and BMW of West St Louis Thank you Dave and Mary More

We had a terrific experience while at BMW of West St. Louis. We worked with Adam after our car was totaled out when when we were t-boned due to icy road conditions. We hadn't been to any other dealersh Louis. We worked with Adam after our car was totaled out when when we were t-boned due to icy road conditions. We hadn't been to any other dealerships and were just starting to look for our replacement vehicle. It just so happens that it would also be our last stop. It was the most pleasurable car buying experience I've ever been part of in all my life. We found the perfect vehicle for us after just a few minutes of stepping on the lot. All of the staff that we interacted with were wonderful. BMW of W. STL will be our first stop the next time we are in need of a new vehicle at a great deal! Thanks Adam! More

Excellent in every way Mike, Craig, Bob and the rest of the people at West Co. BMW were excellent in every way. They worked with me and met my needs on price, model and amen Mike, Craig, Bob and the rest of the people at West Co. BMW were excellent in every way. They worked with me and met my needs on price, model and amenities. The whole process was extremely smooth and straightforward too. Excellent place to buy a car and that’s something that is becoming harder to say these days. Thanks so much West Co. BMW for the car and the service. More

We had an excellent experience. Our salesperson, Jhonny Polo was the best you could ask for. Very informative and helped us through the whole process of buying our new car. In my opinion, went way above an Polo was the best you could ask for. Very informative and helped us through the whole process of buying our new car. In my opinion, went way above and beyond. More

Thanks Veronica you were wonderful helping me finding and buying my Dream car. You are very knowledgeable and I will definitely recommend you to everyone!!! buying my Dream car. You are very knowledgeable and I will definitely recommend you to everyone!!! More

Flew in from PHX to pick up our beautiful Cayenne! Brandon G. is amazing! Trustworthy & genuine. We wanted a very specific Porsche Cayenne and were not having any luck here in town. Opened up our sea Brandon G. is amazing! Trustworthy & genuine. We wanted a very specific Porsche Cayenne and were not having any luck here in town. Opened up our search to surrounding states and still no luck. As I had hoped to find one closer to AZ, this one was "the one". Nervous about buying it "sight unseen" (with only internet photos and the history report), Brandon went above and beyond to be our "eyes", sending add'l photos as well as checking things for us like the tread and pad thicknesses (he actually measured them!!). I felt very comfortable after our many phone calls. He is not "salesman-y" at all, which I appreciate! We put down a deposit to hold it, booked our flights and were there 2 days later. Beautiful and well maintained vehicle. Yay! Steve T. did our extended warranty and was also very genuine and helpful; made sure we understood the ins and outs of each one. Bryan H came out to explain a few things about the sensor issue and also assured us we were good to go. Craig Suntrup (owner) was there and came up to us outside to introduce himself and he, too, was very down to earth and helpful. We had one concern (a sensor) and he totally made us feel great about driving our new vehicle 1200 miles back to AZ. as he put it in writing that if this warning light did not go off and it turned out to be a bad sensor, they will take care of the replacement cost down here in Phoenix. I am a HUGE fan of great Customer Service - (there are places that I will no longer give business to due to non-existent or poor customer care) - but Suntrup BMW of West St. Louis was superb to deal with. I would do this all over again in the future if the need arises. Joe and Shawn Berks #roadtrippers More