BMW of West St. Louis

A horrid Mercedes customer service event landed me at BMW of West St. Louis. Four cars in three years was not just because of the product, but more importantly to me, the customer service. Adam, Brent, Linz of West St. Louis. Four cars in three years was not just because of the product, but more importantly to me, the customer service. Adam, Brent, Linzie and the entire Management team have truly become family. More

Professional. Friendly. Transparent, Accommodating. I just purchased my 2018 Jaguar F-Pace from BMW of West St. Louis. I couldn't be happier with my new car and my overall car buying experience. Rami Ra I just purchased my 2018 Jaguar F-Pace from BMW of West St. Louis. I couldn't be happier with my new car and my overall car buying experience. Rami Ramadan was my salesman. Rami was very friendly, accommodating, and professional. I never felt any pressure what-soever from him (which is usually the part I dread most about car shopping). Not only was Rami great but so was everyone else there! The owner and sales manager made a point to introduce themselves to my husband and I as well and were very friendly and warm (not fake). The Finance Manager, Steve, was also great to work with! My husband and I will definitely be buying our cars from them in the future. I highly recommend BMW of West St. Louis! More

Always professional and friendly Can't say enough good things about Mike. He's just the best, always making the car buying experience top notch. The whole team at BMW of West St Louis Can't say enough good things about Mike. He's just the best, always making the car buying experience top notch. The whole team at BMW of West St Louis was extremely easy to work with. We love the car too! More

Great Experience Great car buying experience. Mike listened and worked with me to help get me the car I wanted for the price I wanted. No pushy sales and great team to Great car buying experience. Mike listened and worked with me to help get me the car I wanted for the price I wanted. No pushy sales and great team to work with. Would definitely go back. More

Awesome experience with some amazing staff! Malik was great to work with. Easy to talk to and helped us with everything that we needed or had questions about. He is an amazing employee at Suntru Malik was great to work with. Easy to talk to and helped us with everything that we needed or had questions about. He is an amazing employee at Suntrup and is someone you will not want to lose. Steve was great as well. Laid back and also easy to talk to. Our over all experience was great. Highly recommend and would come back again! More

My husband and I traded in our Miata for a used Macan at the dealership, and I have never experienced worse customer service than I have had with Brent Straub. As long as Brent is employed at BMW of West S the dealership, and I have never experienced worse customer service than I have had with Brent Straub. As long as Brent is employed at BMW of West St Louis, I guarantee you’ll have better experience buying a car sight unseen off Craigslist than working with him. Our car has a branded title; we worked with Malik Johnson and were transparent the entire time regarding the branded title, and said repeatedly that we weren’t expecting much for a trade-in. Malik said he received approval for an offer we were happy with, and we proceeded with the trade-in. Steve Toppins (Business Manager) drafted the contract, we signed the paperwork. Brent calls me 4 days later, aggressively demanding for me to come back in, saying the contract wasn’t valid. Kept insisting that we provided a VIN to a car that we didn’t own, and insinuated that I effectively stole a car from him. After asking him several times, he reluctantly admits that the VIN on the contract was wrong, but the VIN on the title matched the VIN on the car. The error was in the contract, but Brent claims it was our fault for providing the wrong VIN, and says they had no idea it was a branded title. The VIN on the contract was for the same year, make, and model, but with a clean title. We told Malik multiple times about the branded title. Steve wrote the contract, Steve inputted all amounts and the VIN. We never provided a VIN. The dealership literally had physical custody of our car. We provided the title on the same day of purchase - it has the word “SALVAGE” across the entire document. I cannot fathom how Brent claims we tried to pull a fast one on them. They shook us down for $2,500 more to proceed with and finalize the trade-in. I should have walked away after our first visit. We scheduled a 6PM test drive with Brent the previous day. Upon arriving, Malik informed us that not only did Brent leave early, he took the car home with him. We had to come back next morning to actually see the car and “purchase” it. After leaving with the Macan on the second day, Brent asked us to come back that same evening to return some personal items he left in the car. What a waste of time. Brent also denies driving the car more than a mile away from the dealership. Brent, your phone was programmed into the car. You had personal items stored in the car. Your last destination in IL was the sole entry still in the GPS. On the day of the initial “purchase” multiple employees came over to congratulate us on our purchase. They all acknowledged that the dealership has had a poor reputation historically, and that Craig had renamed the dealership in an attempt to shake off the bad rep. However, actions speak louder than words. The stereotype of dishonest car salesmen with shady tactics? Pretty sure the stereotype was founded on people’s interactions with Brent and Steve. When we went back the third time for them to stick their grubby little hands into our wallet, Steve admitted fault, then proceeded to lay the blame on Malik being new. I have had only positive interactions with Malik. As a business manager tasked with drafting the contract, isn’t it your responsibility to ensure all entries are accurate? Never in a million years would I expect you to get the VIN wrong. In every plausible scenario that could created this chain of events, the fault lies with someone at the dealership. Malik, perhaps, for writing the VIN inaccurately from the car’s dash. Steve, for entering a VIN inaccurately generated from their system. Despite them admitting fault, they still demanded more money ($2,500) to actually finalize the trade-in. I’d rather set another $2,500 on fire than deal with Brent or Steve again. More

Paul Sturma, he's a great salesman. He helped us find the perfect Jeep..was very helpful. He was very patient with us when we where trying to decide. perfect Jeep..was very helpful. He was very patient with us when we where trying to decide. More

I had a great experience! Paul Sturma worked with me to get the car I wanted at the price I needed. I’d definitely work with him again. get the car I wanted at the price I needed. I’d definitely work with him again. More

Great experience!!!! Veronica tran was awesome! She was very informative and detailed about the BMW x1 I purchased. She made my first bmw purchase everything I could imagi Veronica tran was awesome! She was very informative and detailed about the BMW x1 I purchased. She made my first bmw purchase everything I could imagine and more. Veronica laid out Red carpet, Chocolate, and a beautiful red bow. This experience was everything! Thank you Veronica Tran More

Farhood was fantastic! By far the best car buying experience I’ve been apart of. He was able to get me into a better 2020 X1 mode than I was expecting at a great price! I will be referring friends an experience I’ve been apart of. He was able to get me into a better 2020 X1 mode than I was expecting at a great price! I will be referring friends and family in the future! More