BMW of West St. Louis

Worst customer service I’ve ever had. Made a deal over Worst customer service I’ve ever had. Made a deal over text, they accepted my offer and I started the 3 hour drive after filling out my paperwork an Worst customer service I’ve ever had. Made a deal over text, they accepted my offer and I started the 3 hour drive after filling out my paperwork and making a deposit. Received a call wanting a extra 300.00 more then we agreed on...when I challenged Romni (not sure of spelling) on changing the agreed upon price he stated he would talk to his manager and call me back. When he called back it was to let me know the car wasn’t ready for pick up...needed new tires and he would make it right by delivering it to me and to not worry about the 300.00 that he would make things right. When he contacted me, it was via text to let me know they needed a extra 700.00 more then agreed upon. When I asked for a phone call I was ignored all day, I left voicemails and never had a returned call. The sales “manager” Brett ignored 3 voicemails from me. Extremely poor customer service or even just common respect. Definitely not brand right for BMW. I had amazing service at Autohaus BMW in STL and would highly recommend! More

The friendliest, most dedicated car salesmen (for lack of better words) I’ve ever encountered. I never felt pressured or rushed, Jhonny was patient and understanding because I was really indecisive. This has better words) I’ve ever encountered. I never felt pressured or rushed, Jhonny was patient and understanding because I was really indecisive. This has been one of the best experiences I have ever had while purchasing a car. I’ll always recommend Jhonny at BMW of West St. Louis! More

I had been shopping around for a vehicle for a while. Had shopped at some other dealers locally but every visit to BMW of West St. Louis was an excellent experience where with others I felt like I was c Had shopped at some other dealers locally but every visit to BMW of West St. Louis was an excellent experience where with others I felt like I was constantly being sold to. David Schaedler was very kind and patient with me (especially as I made several visits over the course of a month) and when I finally came in to buy after having made an error in judgement the week prior, it felt like the whole dealership was trying to help me out. If I could leave a 10 out of 5 stars, I would. More

David was very attentive and not pushy. He listened to what we wanted and found it. His follow up has been phenomenal. I would highly recommend David and BMW of West St. Louis. what we wanted and found it. His follow up has been phenomenal. I would highly recommend David and BMW of West St. Louis. More

I have had some bad experiences with used cars in the past, so I bought a warranty through BMW of West St. Louis to provide myself with a bit of extra protection. I am very grateful to have had that opti past, so I bought a warranty through BMW of West St. Louis to provide myself with a bit of extra protection. I am very grateful to have had that option available, and having the support of the service department with Suntrup BMW has been a great comfort. This past week, our air conditioner started blowing hot air (during the hottest week of the summer). The hot car was like torture for the children and me. Thankfully, I was able to call the service department to set up an appointment and arrange for a rental vehicle as well. My children and I were able to live our lives as if there was no disruption at all as we used the rental to continue following our schedule. Most importantly, the children were not suffering in the incredible summer heat. I am very grateful for the level of care provided to us, which removed all the stress from having car trouble. Thank you so much for taking such good care of our family. More

Our First BMW, great experience from first meeting until the end. Veronica is an amazing sales person, very caring, extremely hardworking and to the point. the end. Veronica is an amazing sales person, very caring, extremely hardworking and to the point. More