BMW of West St. Louis

Mindy was very helpful and prompt in resolving my issue. She called me the same day and fixed the repair the next day. She made the whole process extremely easy for me in these COVID times. Thanks Mindy She called me the same day and fixed the repair the next day. She made the whole process extremely easy for me in these COVID times. Thanks Mindy More

The sales team, management, finance department, and genius did a great job of making me feel welcomed and educating me on what I should do with my trade in. They worked with me when I decided to sell m genius did a great job of making me feel welcomed and educating me on what I should do with my trade in. They worked with me when I decided to sell my trade in elsewhere and picked me up from work so I could purchase my vehicle and drive it home. Thank you David S., Zach, Linzie, and Bob for making my experience at BMW W. St. Louis a wonderful one!! More

Service and sales at West Co BMW are excellent. I have brought my past two cars here and also just bought a new one. Any issues I have had, they have addressed and fixed with speed and friendliness. brought my past two cars here and also just bought a new one. Any issues I have had, they have addressed and fixed with speed and friendliness. More

Jhonny was amazing and super helpful (however he no longer works there). However, five months down the road in my new-to-me car, many issues have come up. Upon the findings of the problems I started to longer works there). However, five months down the road in my new-to-me car, many issues have come up. Upon the findings of the problems I started to trade in my car- this is when I found out that there was an accident reported that was not disclosed to me by BMW of West St. Louis. After trying to speak to the manager, there was no resolution to the problem. Over the course of a few weeks there were many non returned calls. After contacting corporate I received a very ignorant call from the sales manager who would speak over me, talk to me like I was a child, and couldn’t keep his story straight. I’m very displeased with the way I have been treated and am now waiting on a call back from the supervisor at BMW Corporate. More

This was a fantastic experience from start to finish. I This was a fantastic experience from start to finish. I walked into the dealership with my 5y/o daughter and 8y/o son. Tarik and the entire staff This was a fantastic experience from start to finish. I walked into the dealership with my 5y/o daughter and 8y/o son. Tarik and the entire staff made both me and - more importantly - my kids feel very welcome. One of the sales reps had a treasure chest full of toys, letting each kid pick one out. And Brent the sales manager came by and gave each kid a $10 Target gift card to thank them for behaving so well. I looked at three different cars with Tarik. Each was priced very fairly, even competitive with discount online retailers like Carvana and Vroom. They also did not bother making a low-ball offer on my trade. They brought out a list of recently auctioned models similar to mine, and we came up with a fair offer together. Out of 4 dealers, they gave me the best offer by +15%, and there was really no negotiating. I cannot say enough good things about Tarik's level of service and no-pressure sales approach. Obviously a dealership wants to and must sell cars. But Tarik is a human who approaches life with his kindest foot forward. His intention to help connect me and my family with a vehicle that would bring us joy was foremost throughout the entire process. The fact that he was selling me a car was more of a secondary goal. Finally, as a car enthusiast, it would seem that you cannot beat a BMW. My 2017 M240i is the perfect balance of performance, comfort and luxury. Extremely pleased with my purchase. More

Jeff & his team provided excellent service, as usual. A nice loaner was provided with a quick turnaround. Another reason why we get our vehicles at BMW of West St. Louis. nice loaner was provided with a quick turnaround. Another reason why we get our vehicles at BMW of West St. Louis. More

Tarik Graham and BMW of West St Louis are amazing! We had a very pleasant experience buying our new vehicle. Tarik and everyone we spoke with was professional and courteous. We live several states away from a very pleasant experience buying our new vehicle. Tarik and everyone we spoke with was professional and courteous. We live several states away from the dealership and our vehicle was delivered to us. Absolutely love the car and truly enjoyed our experience with Tarik and BMW of West St Louis. Will definitely contact them for future purchases. More

Thanks for your kindness and commitment with our car search. You are very nice. I trust you to get to our next car!!!!! Thank you search. You are very nice. I trust you to get to our next car!!!!! Thank you More

My service advisor, Mindy was a pleasure to work with. She kept me informed of my vehicle service and sent a video as the technician was reviewing my car and explained what needed to be done. She kept me informed of my vehicle service and sent a video as the technician was reviewing my car and explained what needed to be done. More

Thank you for having Tim Bauer on your staff at BMW of West St. Louis! What a joy it was to interact with him as he provided service to me in the Parts Department! Tim Bauer is energetic, positive, and West St. Louis! What a joy it was to interact with him as he provided service to me in the Parts Department! Tim Bauer is energetic, positive, and very helpful. He made my experience with BMW of West St. Louis so nice! I am grateful to Tim for his excellent customer service! Thank you! More