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BMW of West St. Louis
Manchester, MO
2,609 Reviews
We are located in Manchester, MO just 2 blocks west of Highway 141. Our parts and service departments are even open on Saturdays for your convenience. Come by and see why BMW is the Ultimate Driving Machine!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,609 reviews
June 29, 2024
HORRIBLE CUSTOMER SERVICE Bought a vehicle from BMW of West St. Louis three months ago and have been trying to get in touch with Bob for a cancellation of a warranty. Several calls, texts, and emails to B West St. Louis three months ago and have been trying to get in touch with Bob for a cancellation of a warranty. Several calls, texts, and emails to Bob Whey have been ignored and the little responses I have gotten are nothing of help. Everyone was very helpful and great when buying the car and now that the sale is final no one will keep their promises. I was told MULTIPLE times I could cancel this warranty with no problems. I have had nothing but problems since I left the lot with the vehicle. I would not recommend this dealer ship to anyone. More
by tgov
Employees Worked With
June 28, 2024
Craig Jr was an absolute pleasure to work with. I was in contact with him for several days and he was very responsive and quick to answer my questions. He was very kind and agreed to pick us up fr I was in contact with him for several days and he was very responsive and quick to answer my questions. He was very kind and agreed to pick us up from our hotel and drive us to the dealer. He had the car ready for us, was very knowledgeable about the vehicle and offered to setup the idrive system. Extremely friendly and made the process simple and quick. BMW of West St Louis was extremely straight forward with pricing, no hidden fees, and has some of the best prices in the nation! The best car and by far the easiest car buying experience I've ever had. Thank you so much Craig!! More
by d.scharrer01
June 28, 2024
Purchased a car in April and within the first 2 weeks reached out to Bob Whey to get one of the warranties cancelled (was promised multiple times this could be done at any time) and now 3 months later it reached out to Bob Whey to get one of the warranties cancelled (was promised multiple times this could be done at any time) and now 3 months later it still has not been done. Have received awful customer service and responses from Bob after multiple emails, phone calls, and text messages. He has only briefly responded to let us know the team was working on it, but nothing has changed in this amount of time and no updates are ever given. Definitely lacking in the communication department!! Our phone calls, text messages, and emails have not been responded to over and over again. Do not recommend if you’re looking to purchase a vehicle and expect clear communication because you will not receive it. More
by Govero
June 20, 2024
Brian was a pleasure to work with. He was patient as we worked through our decision tree on which X7 we wanted to purchase. No pressure, or hard selling. He is informative and knowle He was patient as we worked through our decision tree on which X7 we wanted to purchase. No pressure, or hard selling. He is informative and knowledgeable about the BMW brand and the marketplace. More
by navag8tr
June 19, 2024
I was able to purchase a car that was slated for delivery to this dealership. It arrived within a couple days. I was very pleased with our interactions with Sai. He was great to work with. to this dealership. It arrived within a couple days. I was very pleased with our interactions with Sai. He was great to work with. More
by janepeyton8
June 18, 2024
BMW of West St. Louis has a decent selection and we were able to make a same-day appointment to test drive the vehicle we were considering. Sydney had everything re Louis has a decent selection and we were able to make a same-day appointment to test drive the vehicle we were considering. Sydney had everything ready when we arrived and thoroughly explained the options and comparisons, then found a vehicle in production to match to our specifications. We left that day energized with the information and care we received; no pressure. We returned a couple days later to solidify our decision and Craig was great at answering our questions. Amazing teamwork fulfilling client needs and wishes! More
by M&L
June 15, 2024
Craig Jr was excellent and extremely helpful and easy to work with . He was super responsive and available throughout our car buying process work with . He was super responsive and available throughout our car buying process More
by racase42
June 13, 2024
Brandon was a rock star, low pressure and very knowledgeable. He is attentive and keeps the customer top of mind. Very happy with how easy the process was to get into my new car! Thank you so m knowledgeable. He is attentive and keeps the customer top of mind. Very happy with how easy the process was to get into my new car! Thank you so much! More
by jp
Employees Worked With
June 12, 2024
Great experience working with Sydney. We were able to test drive multiple models to ensure we got exactly what we wanted. The process was smooth and easy. We were able to test drive multiple models to ensure we got exactly what we wanted. The process was smooth and easy. More
by mennes51
Employees Worked With
Sydney Suntrup
