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BMW of West St. Louis
Manchester, MO
2,644 Reviews
We are located in Manchester, MO just 2 blocks west of Highway 141. Our parts and service departments are even open on Saturdays for your convenience. Come by and see why BMW is the Ultimate Driving Machine!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,644 reviews
June 12, 2021
This was an excellent experience overall. Each associate was knowledgeable and extremely helpful. We had our two young children with us, and the entire dealership was very accommodating despite the chaos. W was knowledgeable and extremely helpful. We had our two young children with us, and the entire dealership was very accommodating despite the chaos. We will most certainly return for future purchases. More
by Happy Customer
June 12, 2021
Dzevad was patient, kind, factual, knowledgeable and real. A gentleman through and through! He has a love for his job and the customers he meets. real. A gentleman through and through! He has a love for his job and the customers he meets. More
by Keg7272
June 09, 2021
The staff at BMW of West County worked hard to make the car buying experience as pleasant as possible from start to finish. Very professional and friendly. car buying experience as pleasant as possible from start to finish. Very professional and friendly. More
by Srd27
Employees Worked With
Jeff Boyd, Dzevad Hamzic
June 09, 2021
I purchased my vehicle in October of 2020. I decided not to write a review at that time because the sales manager (Linzie Foster) tried to make things right. However, here I am disappointed with the servic to write a review at that time because the sales manager (Linzie Foster) tried to make things right. However, here I am disappointed with the service from this dealership...once again. Disappointment #1 It started with the lack of communication from my salesman. We had an agreed upon a day and time to pick up my car. The day of nothing....CRICKETS!. He did not return my call until 6:00 pm the night I was supposed to pick up only to tell me there has been a recall and now I won't get my car until the following week. Disappointment #2 Pick up my car 5 days later was told everything was completed. YAY! Pick up the car and as I am driving home I see the odometer with a lot more miles than was on it just days prior. So, I quickly call my husband and ask him to get out our paperwork... am I losing my mind here? Nope! The car had 1,100 more miles put on it in the last few days that it had been supposedly, "in the shop across the street." Hmmm...how does that happen? My next call was to Brent Straube to ask him how this happened when my car has been sitting in the shop? One would think his response would have been, "I have no idea, I'm so sorry let me look into this." Again, Nope! Instead, he very sternly changed his tone of voice and said he didn't know and basically said are you kidding me? To me an extra 1,100 miles put on a car that I had already signed the paperwork for and is in my name now should not been driven for the last 5 days for someone to rack up any additional miles. Brent was not nice and very rude he said, "I guess I will rewrite your paperwork." Clearly, he was very put off about this situation and talked to me like a dog. Paperwork was rewritten. They "claim" my salesman wrote down the wrong information on my original paperwork. I test drove the car it only had just turned 19K miles now it had over 20K. Not OK! Disappointment #3 I am now home, remember I picked up my car in the evening.(I live an hour away.) I was VERY clear with my salesman that the car needed to be detailed. He made every promise to me that it would be perfect when I picked up. Pull my car into the garage and start to look it over... I know I should have done this at the dealership but by the time we got everything done and was with the genius to go over all the functions of the car I was ready to go. And there it was...car had not been detailed at the minimum a light vacuum. I could write my name on the dust on the dashboard. This time I did not call Brent or my salesman. I called and asked to speak to the sales manager. Linzie called me back he was very apologetic for the lack of communication, Brent's behavior and now car not detailed. Linzie gave me 2 free oil changes and a full detail service to make up for all of this. He even met me in my hometown to give me my new paperwork. Disappointment #4 Fast forward to today, June 9, 2021. I made an appointment for an oil change and to now get my detail done that was not done back in October. Rick, in service had kept communication with me and called this morning to tell me that "I have 3 guys that tackled your car this morning and the detail was done." YAY! The porter was going to be on his way with my car. Of course, I'm super excited...my car is going to be so clean..CAN'T WAIT to see it. The porter arrives and I immediately notice the car had not been detailed....literally my car was NOT touched on the outside or inside. Not vacuumed, not washed, not ANYTHING! They have now had my car for 2 days over an hour away with more miles and gas used for nothing. When I called Rick of course, he has no idea he "thought" they detailed it? It's been over an hour since I talked to him and someone will call me back...at this point I'm not even confident they changed my oil like they said they did. Please make sure you snap a pic of the miles your car has on it and make sure the car is in the exact condition it should be in before you drive it off the lot. This was my first experience at a "high end dealership" I sure did expect a lot more than what I got! Good Luck! More
by csitton
June 08, 2021
Great experience from start to finish! If you are in the market for a car, you owe it to yourself to meet Veronica Tran at BMW of West St. Lous. Veronica and the rest of the team were awesome! Special tha market for a car, you owe it to yourself to meet Veronica Tran at BMW of West St. Lous. Veronica and the rest of the team were awesome! Special thanks also to Bob Wray who made finalizing the deal and completing the paperwork fast and easy! More
by scott.scheibel
June 07, 2021
I've been buying cars for many years Kama and I've never had someone show me in detail how to sell and buy a car better than Veronica. BMW S they were pretty good they were very kind they were very kind and had someone show me in detail how to sell and buy a car better than Veronica. BMW S they were pretty good they were very kind they were very kind and showed me a lot of stuff so I would be buying my car from Veronica and BMW West From this day forward More
by dahlakball10
Employees Worked With
Veronica Tran
June 07, 2021
David Schaedler at BMW West xx Louis set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, David was responsive, extremely knowledgeable, not o the board for a perfect customer experience. From the moment I reached out with a brief inquiry, David was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I ordered my car and was able to get all but one of the options that was really important to me. This did not change a thing about the superb service I received from Dave and Linzie Foster. See the two of them for all of your auto buying needs. More
by Mischelle F
June 07, 2021
Veronica was to work with. Made things fast and easy. Very good communication. had everything ready when I got there. Jeff was very helpful as well. Very good communication. had everything ready when I got there. Jeff was very helpful as well. More
by ray9093
Employees Worked With
Veronica Tran, Jeff Boyd
June 06, 2021
We so enjoyed our visit with Dzevad! He is so personal able, kind, respectable and fun to talk to! We would buy another car with him! He's a great representation of the company and his family. Also his able, kind, respectable and fun to talk to! We would buy another car with him! He's a great representation of the company and his family. Also his co-colleague Zach was awesome as well! They tagged teamed one another.. loved the interaction More
by Lisa Sacco
