BMW of West Springfield

3 out of 4 less then good service experience visits. 3 out of 4 less then good service experience visits. First, the door open/lock and emergency flashers buttons in center console by the shifter weren 3 out of 4 less then good service experience visits. First, the door open/lock and emergency flashers buttons in center console by the shifter weren't working. Waited nearly 2 weeks to get an appointment and was told yes it's not working and I'd have to come back as they didn't have the part. Very common part for an 04 330xi as the service manager stated they replace a lot of them...nice, 2 60 mile round trips for me. Second, had a valve cover leak at 58k and still under extended warranty, $50 co-pay. Asked them to check the cabin air filter as it was xxxxxxx in oil fumes from the leak, they stated all was well. A few days later I had noticed all kinds of dust flying around inside the car, windows were closed as this was December. Checked the cabin air filter and found that they had just flipped it over and crammed it back in place. Most the dirt and dust was still stuck on the underside of it but a lot had been sucked into the car. Talked to the service manager and was given a new one by him and was told how disappointed that this had happened. Third, oil change at 60k, did not go for the 60k second inspection for $700 at that time. $102 to change the oil. Got home a few hours later after some errands and check the oil level in my garage and found the level way over the dipstick mark. I have an oil extraction pump which can draw it from the dipstick tube and found nearly 2 quarts over, this could have blown seals or caused bearing failure because of oil foaming. I will not be getting my car serviced there again. I'm not sure what I'll do as the next nearest dealer is about 100 mile round trip. More

This dealership is the nearest one, so I have to go there for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). xxx! 10 hr for just oil change! Ther for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). xxx! 10 hr for just oil change! There is no loaner vehicle for oil change. So I have to make somebody to bring me. I think they just make people drop their car in the morning and start working. Then what is the point of appointment? Last time when I visit the dealership for the service, they left a scratch near the rear driver side door. I was quite sure it was not there before the service. So I ask them to fix it. At first, they told me that they need to check the check-in sheet then call me. I waited 4 weeks now, I call them around 10 times to get the answer. Their answer was always "wait", "general manager is on vacation" something like that. Vacation for 4 weeks? Then finally, I was able to reach today and the answer is following. "We do not feel like we did that, but if you bring the car in then we will make it look better by our own hand" My car needs body shop work, not your hand work! They just ignored me. Can you believe it? Go to hartford or near Boston for sale and service. More

In Mass. for college, and had to find a local dealer. This was the nearest. From my first service, never had a decent experience. The service appointment had to be three weeks in the future without a l This was the nearest. From my first service, never had a decent experience. The service appointment had to be three weeks in the future without a loaner vehicle. Employees were unfriendly and not very helpful. <br>I had problems with my X5 and called about what the issue might be. I was told it was nothing and given an appointment a few weeks in the future. Took the car on a road trip and it broke down in the middle of nowhere. I was disappointed the dealer wasn't able to schedule an emergency appointment and was unwilling to check any components I was worried about. This is probably the worst BMW dealership I've seen. Unfortunately, there aren't many choices out here. Only advice: skip this dealership. More