BMW of West Houston - Service Center

I brought my vehicle in at 7:40am on 3/20/25 for an oil change and repair of part of my coolant system. As of 3/21/25 at 11:20am, I still don't have my vehicle back. The service representative is very nice change and repair of part of my coolant system. As of 3/21/25 at 11:20am, I still don't have my vehicle back. The service representative is very nice, but she seems to be extremely busy all day and unable to answer calls or even return calls from messages left. She's extremely knowledgeable and very helpful as to what repairs need immediate attention for repair but the less than communication has me 2nd guessing if I even want to bring my car back for anything. Maybe this location needs more staff to help or maybe more than just one appointed service representative should be allowed to help with incoming calls and giving updates to customers. Waiting on one appointed representative when they may have more than they're fair share of customers to handle is just completely disappointing. Having customers in limbo without adequate, timely communication is unacceptable. And as an added bonus, I generally work Mon -Fri. It was not communicated to me until really late evening on Thursday, 3/20/25, that I would not get my vehicle back until the next day. Thank goodness I happened to be off these two days but I've still been very inconvenienced with this entire process. More

Awesome and efficient customer service as always! !! Thank you again for the many years of service. !! Thank you again for the many years of service. More

I dropped my car for 3 recalls to be fixed it took 7 hours and Bradley service advisor said it’s all done and ready when I went to pick it up he said the airbag recall not fixed because it’s not availab hours and Bradley service advisor said it’s all done and ready when I went to pick it up he said the airbag recall not fixed because it’s not available no communication at alls or apologies, they called me after 2 weeks they said come for service for the recall I dropped at 8:40 until 4pm no text or call or update so I tried to reach Mr Bradley but no answer and I left message with service representative for him to call back never he did, I got message the car not pulled in yet at 3:47 so after 7 hours then 3 minutes your car is ready !!! It’s unprofessional and unacceptable service I didn’t complain on the first time because I said it’s okay maybe he is new but it’s seems that’s his level of attitude and customer service very disappointed . More

Absolutely the worst service experience ever. I took my car in for three simple things: Oil change, new battery and to diagnose and potentially fix a sunshade that was inoperative. I was to I took my car in for three simple things: Oil change, new battery and to diagnose and potentially fix a sunshade that was inoperative. I was told that a software update was required to fix the sunroof shade that would cost $400+. I was skeptical, but the fateful decision to approve would result in me losing my car for over a week after waiting 6 hours at the dealership. The BMW West service center somehow screwed-up the software update and that rendered my entire car inoperative. After fixing their screw-up which required new parts (their cost), it did not fix the sunshade problem. This, of course, required another part and more time. As a bonus and departing gift, I had to reprogram all my car preferences. I accidentally left my garage door remote in the loaner car they provided and I couldn't have found a more disinterested team of service personnel in helping me locate despite a clear trail of custody for the loaner. Incompetence and insensitivity are not a winning combination. Again, the worst service experience ever and that is an extremely low bar since the two other BMW dealerships I've tried also provide terrible service. More

Ted and Joann took excellent care of my car In Service! !! The dealership has coffee and snacks while you wait. !! The dealership has coffee and snacks while you wait. More

I recently had a problem with my A/C on my 340i and I took it to BMW West Houston, Juan Maldonado was my service advisor. The service was excellent, Juan kept me informed during the whole repair process took it to BMW West Houston, Juan Maldonado was my service advisor. The service was excellent, Juan kept me informed during the whole repair process via texts and handled my extended warranty claim flawlessly. Overall experience was exceptional and I would have no reservation about having them handle my future repair needs More

So impressed with BMW of West Houston and especially Joanna our service advisor. We got a Powertrain Malfunction error while driving out of town. Pulled into the service bay with no appt. Joanna knew ex Joanna our service advisor. We got a Powertrain Malfunction error while driving out of town. Pulled into the service bay with no appt. Joanna knew exactly what was wrong and got our car fixed promptly so that we could get back on the road.!!! More

Service Advisor lied multiple times. My vehicle was damaged while in Service. General manager will not return phone calls about repairing the damage they admitted they did to my vehicl My vehicle was damaged while in Service. General manager will not return phone calls about repairing the damage they admitted they did to my vehicle More

the service dept. is horrible. i have been trying to get some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back sim some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back simply to lie to me about the process. this is by far the worst experience ive had with any dealership. needless to say i will not give them any more of my money!!!! More