BMW of West Chester - Service Center

My experience with Jay Miller, our Client Advisor and Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extre Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extremely professional, and Mr. Miller and his associates in Finance, Service, and Parts went above and beyond to make my lease experience for my 2021 X3 M40i perfect from beginning to end. This was my first time at Otto's BMW but it certainly will not be my last! Best in the area!! More

I had the pleasure of meeting Wilmer Rodriguez who is the GM while I was walking through the parking lot looking for the car I saw online. I arrived before the dealership was sculled to open and Wilmer took GM while I was walking through the parking lot looking for the car I saw online. I arrived before the dealership was sculled to open and Wilmer took the time to help me, Wilmer also had one of his salesmen start his shift 1 hour early to help me and showed respect for my time, I thought that this was above and beyond customer service, and I knew at that time I was dealing with good people. From there Ralph took good care of me. thank you Wilmer and thank you Ralph for a wonderful experience. More

I took my BMW wagon to Ottos because two independent repair shops could not resolve my engine problem. They were excellent and diagnosed the issue and the repair has been completed. Chris Clayton was repair shops could not resolve my engine problem. They were excellent and diagnosed the issue and the repair has been completed. Chris Clayton was great to deal with as was Bill Cosenza. Bill kept me apprised of all progress, findings, and cost so no surprises. More

I purchased my third BMW from Sales person Jay Miller last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with wi last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with with Jay and manager Kevin Mahoney about this. Manager Wilmer Rodriguez immediately contacted me and scheduled an appointment the next day. They were very accommodating in making sure I was happy with my Certified Pre-Owned 2017 530i XDrive. A day half later I had it back. Aces on the repair and customer service. Thank you to the Otto’s team. More

very good service very good dealer very good people and very good service I like go there to see very good cars special the x3 m3 and the 328 very good dealer very good people and very good service I like go there to see very good cars special the x3 m3 and the 328 More

Excellent cuatomer service I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I arrived it took longer than I expected but I understood with them being careful and keeping ever safe. I informed them why I was here and about a issue I had with the app which myself and Mohammad try to fix, the service writer didn't understand so I texted Mohammad which he informed me he was off but he still reached out to the service writer to inform him of my issues. A few hours later they called to say my software was outdated and the fixed it.. I just wanna say thanks to Mohammad for your EXCELLENT customer service even while your at home. Keep up the good work. More

Went back today for my encore session to learn about my new cars features. A great free service ottos provides to make sure you get the most from your new vehicle. JP truly is a genius! He showed me featu new cars features. A great free service ottos provides to make sure you get the most from your new vehicle. JP truly is a genius! He showed me features that I would otherwise have not been familiar with, was incredibly patient and answered all my question. Thank you JP!! More

Although I live in Delaware, and have a BMW Dealer close, I opted to tow my BMW to OTTO’s after I wasn’t happy with the Delaware Service desk. I was wow’ed by OTTO’s. From the valet taking my car from the t I opted to tow my BMW to OTTO’s after I wasn’t happy with the Delaware Service desk. I was wow’ed by OTTO’s. From the valet taking my car from the tow before I arrived, the service of the girl doing my intake, the loaner car I needed and fell in love with, the text updates, professionalism of Kevin Pinkerton, and ability to pay right on my phone, you have Customers for life. This is how business should be done! Top notch all the way around. I will refer you any chance I get. -Baldwin Family More

Service and Parts Went in for some help with the car technology that I didn’t know how to use. Jesse was very patient and took the time to explain everything. Also ne Went in for some help with the car technology that I didn’t know how to use. Jesse was very patient and took the time to explain everything. Also needed some touch up paint. Anthony in parts was also very helpful and knowledgeable. Ottos never disappoints. More

BMW Genius Help I recently had questions about my new Z4M40 and had spent over an hour trying to get help through my car manuel. Finally, I called Otto's and spoke wi I recently had questions about my new Z4M40 and had spent over an hour trying to get help through my car manuel. Finally, I called Otto's and spoke with Raheem Barnett, BMW Genius. In less than 10 minutes, Raheem solved all my problems. This is a GREAT dealership with GREAT people working there! More