BMW of West Chester - Service Center

Oil change took 2hrs to complete . I feel that that’s too long of a wait for oil change. In the past it usually was around 1:15hrs to 1:30 hrs. I feel that that’s too long of a wait for oil change. In the past it usually was around 1:15hrs to 1:30 hrs. More

I received exceptional service from BMW of West Chester. They were able to quickly resolve an issue with my car and let me know about a few other needed repairs that they also took care of. Jay Miller, my s They were able to quickly resolve an issue with my car and let me know about a few other needed repairs that they also took care of. Jay Miller, my sales rep, and Heather DeRitis, my service rep, were responsive, informative, courteous, and went above and beyond! I live out of state in Maryland, and they had a valet drive to my home to pick up and drop off my car and provided me with a luxurious loaner car while my car was being serviced. I had taken my car to a BMW dealer in my area twice and they were unable to correctly diagnose and resolve my car’s issue. Jay, Heather, and their technicians quickly found out what the issue was and replaced my headlights. They saved me time and money and I am grateful. More

Clean, efficient, informative. When I arrived, they got me in and out quickly. When I picked up, same thing - car was ready and they got me on my way. Gave me timely updates and gr When I arrived, they got me in and out quickly. When I picked up, same thing - car was ready and they got me on my way. Gave me timely updates and great quality! More

Great service provided as always - my car took longer than usual or as expected but Bill was good with communicating throughout the process. than usual or as expected but Bill was good with communicating throughout the process. More

Service typically appears to be under staffed. I’ve struggled with getting timely turnaround on my car for anything that isn’t basic oil changes. I’ve struggled with getting timely turnaround on my car for anything that isn’t basic oil changes. More

Melissa Gibson is an excellent service representative. She is friendly, knowledgeable, accommodating, and goes above/beyond what is expected. She is friendly, knowledgeable, accommodating, and goes above/beyond what is expected. More

Great service and commitment from staff, I have over 20 years history with the dealership. years history with the dealership. More

Was very dis pleased with my overall service was not completed tried to contact as usual getting a advisor on a call is impossible so I had to go to another Bmw dealership in another state to satisfy wh completed tried to contact as usual getting a advisor on a call is impossible so I had to go to another Bmw dealership in another state to satisfy what was not completed More

I was so pleased with my recent appointment. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Also, good for you to know, my vehicle was returned to me not only clean but vacuumed and the interior was wiped off! Interior was never so pristine! Kudos to Bill and the service team! More

I have been dealing with OTTOs since I purchased my BMW in 2006. They have always been a pleasure to work with & have always provided top notch service. in 2006. They have always been a pleasure to work with & have always provided top notch service. More