BMW of West Chester - Service Center

Always a good experience. The staff is friendly, informative and honest. I know when my car goes in for service the work will be professionally handled and done right! The staff is friendly, informative and honest. I know when my car goes in for service the work will be professionally handled and done right! More

Nice job as usual. A trusted relationship for years. We drive past other dealerships to go to Otto’s. A trusted relationship for years. We drive past other dealerships to go to Otto’s. More

Timely and quaity servic Good Job as usual, I have always received excellent support and service. always received excellent support and service. More

Franks follow up and communication was excellent. Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos More

Loaners were all taken. I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel sensor they are working on some testing. I said well I need a ride then to my grandsons where I am supposed to be at the end of the day. Immediately. No problem. We have no an available drivers. I'll send u an Uber. Within a 1/2 of that call -- Uber was in the driveway. Amazing service. More

Easy scheduling, convenient loaner, great communication, fast service, inspection discount, I will buy my next car here because of the service department fast service, inspection discount, I will buy my next car here because of the service department More

Great service, personable in every way, and very knowledgeable, well-trained, people-focused, courteous, and conscientious staff.. knowledgeable, well-trained, people-focused, courteous, and conscientious staff.. More

Consistently excellent service from BMW of West Chester. Everyone is professional and accommodating. The communication is very good. Everyone is professional and accommodating. The communication is very good. More

Professional all the way. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. More