BMW of West Chester - Service Center

Genius! This is the second time I’ve worked with Brian Menda in his role as “Genius”. I learned quite a bit from him 3 years ago with my first experience wit This is the second time I’ve worked with Brian Menda in his role as “Genius”. I learned quite a bit from him 3 years ago with my first experience with IDrive. This go around focused on the newer technology associated with my 530e. Brian has a great way of understanding what you know already and then extending that knowledge such that you can take full advantage of the available technology. The hour plus flew by and proved that even us “older folks” can learn a few new things everyday! More

Great service and pleasant experience Joe Izzi was very knowledgeable and corteous, and did everything to meet and exceed my expectation from the service. All my concerns were resolved and Joe Izzi was very knowledgeable and corteous, and did everything to meet and exceed my expectation from the service. All my concerns were resolved and even more, the service team found another safety issue with my vehicle and fixed it, with Joe’s direct involvement and supervision. Otto’s BMW has renewed their facility which is very convenient for customers who decide to wait while their caris being serviced. There are tables or sitting areas available with free Wi-Fi, coffee, water and snacks. Staff is very knowledgeable and respectful. If you don’t want to wait, a loaner BMW is always available for you to use. Great place to service your BMW or Mini! More

Kevin & Kevin Were Great! They worked together and I love the loaner vehicle! They stay in contact with you every step of the way to ensure i understood and cost of work being They worked together and I love the loaner vehicle! They stay in contact with you every step of the way to ensure i understood and cost of work being performed. And all the staff is courtesy and professional from the valet team, rental service & service. More

Very Impressed! I was very impressed with all of the staff who work in the service department. They went above and beyond! Thanks so much for the excellent job and cu I was very impressed with all of the staff who work in the service department. They went above and beyond! Thanks so much for the excellent job and customer service. More

wasted half of my day I called and made a reservation for car service at this place because it's closer to my home. So I took off from work and drove there only to find out I called and made a reservation for car service at this place because it's closer to my home. So I took off from work and drove there only to find out that my appointment was at a different site that's lot farther from here. I had to cancel my appointment for that day More

Thorough and knowledgeable From the moment I talked to Joe over the phone I knew my experience was gonna be great. He made the whole transition from making the appointment, drop From the moment I talked to Joe over the phone I knew my experience was gonna be great. He made the whole transition from making the appointment, dropping off the car and pick up a breeze. He was very thorough and knowledgeable. Only thing I wasn’t happy was with the wash, I dropped off a clean car and got it back with water stains on the body and streaks on the windows. But that’s minimal compared to Joe’s professionalism ......Joe Keep up the good work! More

Kinda stuck with what I have. There is nothing particularly unique or above average about Otto's Service. If you have other options, take them. I would buy here again - just not mu There is nothing particularly unique or above average about Otto's Service. If you have other options, take them. I would buy here again - just not much impressed with the service department. More

Responsive service with respect for customer time constraints and needs. They go out of their way to make it more convenient for you--loaner car, faster turnaround, etc with respect for customer time constraints and needs. They go out of their way to make it more convenient for you--loaner car, faster turnaround, etc. More

Love Ottos Service!! Always a pleasure getting the car serviced with Ottos! Fast, thorough, pleasant, cooperative and courteous service every time!! Quotes are accurate - Always a pleasure getting the car serviced with Ottos! Fast, thorough, pleasant, cooperative and courteous service every time!! Quotes are accurate - the entire team is awesome! More

Top notch Otto’s has always offered exceptional service for my vehicle. The service advisors are professional and give excellent communication regarding the ve Otto’s has always offered exceptional service for my vehicle. The service advisors are professional and give excellent communication regarding the vehicle’s status. Extremely efficient! More