BMW of West Chester - Service Center

Very good, knowledgeable people to work with at this dealership. I am happy with the service. dealership. I am happy with the service. More

Greet communication, follow through and focus. Appreciate the professionalism and customer focus. Why a 15 word minimum? Appreciate the professionalism and customer focus. Why a 15 word minimum? More

Caroline was wonderful to work! I only went to west chester bc of the recall issues..I’ve had awful experiences the last 2 -3 visits.. but I’ll be back if I can work with Caroline a I only went to west chester bc of the recall issues..I’ve had awful experiences the last 2 -3 visits.. but I’ll be back if I can work with Caroline again. More

The advice given to me was very good and the service performed on my car was good. Overall I rate the experience as excellent. performed on my car was good. Overall I rate the experience as excellent. More

The service and Service team were professional and completed the inspection as promised.. I would recommend Otto’s to anyone. completed the inspection as promised.. I would recommend Otto’s to anyone. More

Extremely organized and capable team. I have a number of my vehicles serviced here and my expectations are always exceeded. I have a number of my vehicles serviced here and my expectations are always exceeded. More

This is the BEST BMW Dealer on the East Coast. There customer service is by fair top notch. They listen to you as the customer and make recommendations that are reasonable with feeling like you ar There customer service is by fair top notch. They listen to you as the customer and make recommendations that are reasonable with feeling like you are being upsold something. More

Scott Gately is an amazing person to work with! He’s diligent and makes sure all your questions are answered before the sale! He’s diligent and makes sure all your questions are answered before the sale! More

She kept me updated at all times. Very polite, professional and explained everything clearly. Had a great experience… always do! Very polite, professional and explained everything clearly. Had a great experience… always do! More

The service was great, and Caroline had great communication throughout the process and fast turnaround! communication throughout the process and fast turnaround! More