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BMW of West Chester - Service Center

West Chester, PA

4.7
680 Reviews

680 Reviews of BMW of West Chester - Service Center

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November 30, 2024

I have used Otto’s dealership/ service for many years. Always excellent! I intend to continue our relationship for years to come. More

by KFONION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

BMW of West Chester responded

We are truly gratified to hear you have been so pleased with our establishment for all of these years! Many thanks from us here at BMW of West Chester.

November 30, 2024

Wonderful service great sales team. We enjoy the detailed car, fair pricing, and pleasant waiting area. We are well cared for and respected. Love it! More

by HWINGERD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

BMW of West Chester responded

We are delighted to hear you felt well cared for and respected during your sales experience. Many thanks from all of us here at BMW of West Chester!

November 28, 2024

Very professional. Keep you updated on all issues. Videos of what technician is doing is very helpful. More

by SARTHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

BMW of West Chester responded

We are gladdened to hear we provided a professional and communicative experience during your visit. Many thanks from all of us at BMW of West Chester!

November 27, 2024

Frank Adinolfi is the best! Good communication, and organization skills. I highly recommend this dealership More

by JMOGANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Mogano
Nov 29, 2024 -

BMW of West Chester responded

We are truly delighted Frank, and our service department was communicative and organized during your visit. Thank you from all of us here at BMW of West Chester!

November 24, 2024

The dealership addressed all of the needs that I was concerned with. Bill the service advisor went above and beyond to make sure of that. More

by KORRAMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

BMW of West Chester responded

We are delighted to hear all your concerns were addressed and Bill went above and beyond for your service. Thank you from all of us here at BMW of West Chester!

November 24, 2024

Was timely and professional service. Frank Adilnofi was great in keeping us informed and making sure everything got done. More

by WALDOANDSHERRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

BMW of West Chester responded

We are delighted to hear you are pleased with the timely and professional service experience delivered by Frank. Many thanks from all of us here at BMW of West Chester!

November 21, 2024

Very friendly staff - nice waiting area. Work was dine expertly and as expected. Will come again. More

by STEVENGOEBNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

BMW of West Chester responded

We are gratified to hear your experience with us was friendly and professional. Many thanks from all of us here at BMW of West Chester!

November 21, 2024

Melissa is very professional, helpful, and responsive and always keeps us apprised of the status of repairs. More

by DFGAIESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

BMW of West Chester responded

We are delighted to hear Melissa provided professional, helpful, and responsive service. Thank you from all of us here at BMW of West Chester!

November 20, 2024

I have been working with this dealership for over 25 years. Would not go anywhere else. Great sales / service. More

by Jkaspar
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

BMW of West Chester responded

We are gladdened to hear we have provided great service and sales to you for the past 25 years! Thank you for continuing to choose BMW of West Chester!

November 20, 2024

Very accommodating and professional. Heather was helpful in explaining things as was the rest of the service staff. More

by DKOLOVOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

BMW of West Chester responded

We are delighted to hear your experience with Heather and our staff was accommodating and professional! Many thanks from us here at BMW of West Chester!

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