Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of West Chester - Service Center

West Chester, PA

4.6
746 Reviews

746 Reviews of BMW of West Chester - Service Center

Sort by
February 07, 2025

Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel D'Asaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

BMW of West Chester responded

We are thrilled to hear that you have consistently had positive experiences with our service department over the past 20 years. Our team takes great pride in being professional, courteous, and fair with all our customers. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with excellent service for many more years to come!

February 06, 2025

Frank is great to work with and the service experience has always been smooth and efficient at BMW West Chester More

by accgarofalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We are thrilled to hear that Frank has been great to work with and that your service experience at BMW of West Chester has always been smooth and efficient. Thank you from everyone here at BMW of West Chester!

February 06, 2025

Great place to take your car for service! Advisors are nice and friendly! You can tell they care! More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We are thrilled to hear that you find our service center a great place to take your car. It's fantastic to know that our advisors are nice, friendly, and genuinely care about your experience. Your satisfaction is our top priority, and we appreciate your kind words. Many thanks from all of us here at BMW of West Chester!

February 06, 2025

Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team More

by MGYANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We are glad to hear that our service team was able to support all your needs and provide an Uber ride home. It's great to know that your check-out process was timely and that you found our team to be great. Many thanks from all of us here at BMW of West Chester!

February 03, 2025

Service’s preformed were new tires balanced and alignment done. Front and rear brakes changed. Leaking water pump replacement. No shaking or alignment problems. New brakes are good. Only problem tire pressur More

by STRAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We are glad to hear that the new tires, alignment, and brake changes have resolved the issues with no shaking or alignment problems. We apologize for the low tire pressure, but we are happy it was an easy fix. We understand that the services can be pricey, and we appreciate your recommendation to friends. Many thanks from everyone here at BMW of West Chester!

February 03, 2025

Problem was solved the next day plus air added to tires and coolant topped off in addition More

by RAFRONDTI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We are glad to hear that your problem was resolved promptly and that we could take care of additional services like adding air to your tires and topping off the coolant. Many thanks from everyone here at BMW of West Chester!

February 03, 2025

Melissa went above and beyond to ensure I got a safety issue resolved quickly. This was greatly appreciated. More

by MRU1104RIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We are delighted to hear that Melissa went above and beyond to resolve your safety issue quickly. It is wonderful to know that her efforts were greatly appreciated. Thank you from everyone here at BMW of West Chester!

February 03, 2025

Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I More

by ALFEIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

Thank you for your feedback! We are sorry to hear about the issues you've been experiencing with your car. It's frustrating when a vehicle does not meet expectations, especially when it's primarily used for commuting. We are glad to know that our team at BMW of West Chester has been able to provide expert services and support. If there's anything else we can do to assist you, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 03, 2025

They were very lethargic and rude without any regard to the cuetomer. She was calling me over phone from other side of the door More

by VRPRASATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Deritis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We're sorry to hear about your experience. It is disappointing to learn that our team did not meet your expectations, and that communication was handled poorly. We take your concerns seriously and will address them to improve our service. Your satisfaction is important to us, and we appreciate your honesty. If there is anything specific we can do to make things right, please let us know. Thank you from everyone here at BMW of West Chester.

February 02, 2025

My service advisor was excellent but ever since it went from Otto’s BMW to West Chester BMW it is not the same. Price higher and morale has changed from customers to how services are done. More

by SHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We're glad to hear that your service advisor was excellent. However, we're sorry to learn that you've noticed changes since the transition from Otto’s BMW to BMW of West Chester. We take your concerns about pricing and service morale seriously and will work to address them. If there is anything specific we can do to improve your experience, please let us know. Thank you from all of us here at BMW of West Chester!

1
2
3
...
75