BMW of West Chester - Service Center

My experience was wonderful because my service advisor was great and so were the mechanics that worked on my car was great and so were the mechanics that worked on my car More

Excellent dealership really a pleasure to deal with in the process of ordering and purchasing a new car. the process of ordering and purchasing a new car. More

My Jeep had a flat tire right outside the dealership almost closing time!- I wanted to see if air would help - but no. Couldn’t get the tire off . The mechanics were very professional about the situatio almost closing time!- I wanted to see if air would help - but no. Couldn’t get the tire off . The mechanics were very professional about the situation and so I was able to pick up my vehicle the next day. They were very courteous and polite. My Jeep sparkled when I picked it up too! Thank you to Chris for your professional manner! More

Great customer service, they follow up and follow thru the entire service time. Inspection video and payments are made so easy the entire service time. Inspection video and payments are made so easy More

Bill Cosenza has always been easy to speak to and he explains the process clearly answering any and all questions thoroughly. Many thanks Bill. explains the process clearly answering any and all questions thoroughly. Many thanks Bill. More

Excellent service, especially Bill Cosenza! Great communications throughout the process. Very thorough and knowledgeable! Thank you! Great communications throughout the process. Very thorough and knowledgeable! Thank you! More

The dealership has shown us efficient service and good communication on several occasions. They strike us as professionally competent. communication on several occasions. They strike us as professionally competent. More

I was able to secure a next day appointment with "the Genius". She solved my problem immediately. Her kindness and professionalism were outstanding. Genius". She solved my problem immediately. Her kindness and professionalism were outstanding. More

On Saturday October 19th my 2021 M340i was scheduled for a 10:40 am appointment. We removed the summer performance tires and replaced them with new winter tires. I supplied the tires and black balance weigh a 10:40 am appointment. We removed the summer performance tires and replaced them with new winter tires. I supplied the tires and black balance weights to match the wheels , the dealership allowed me to do so and I’m grateful because my wheels are black and I hate the silver balance weights. It never fails when I take my car to BMW of west Chester pa. They always welcome me with a smile and I’m grateful to Bill Cosenza the service advisor who was more helpful and supportive than I was expecting. He was swamped with paperwork and he took the time to make sure that I was completely satisfied and comfortable with the process. Bill made sure to let me know how much longer and what’s going on. He kept me informed and not just sitting there waiting. Thank you bill you did a great job on Saturday in helping me . More

A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More