BMW of West Chester - Service Center

I was treated in a professional manner. Details of services rendered was explained clearly as in warrenties. I was called to pickup my car in a timely fashion. Details of services rendered was explained clearly as in warrenties. I was called to pickup my car in a timely fashion. More

My service was prompt and the car looked great when I picked up. It was great working with Melissa. picked up. It was great working with Melissa. More

I was very satisfied with the whole process from scheduling to finish. Everyone was very professional and respectful. Explained everything clearly and provided updates periodically. 😊 scheduling to finish. Everyone was very professional and respectful. Explained everything clearly and provided updates periodically. 😊 More

My 2022 230i had been experiencing a creaking sunroof. I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service adv I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service advisor Heather was always friendly and eager to help solve the problem. During my last visit I asked to speak with the service manager and mechanic to help me understand what the problem could be. Both Joe and Matt worked together to help me understand what was causing the rattling creak and how to remedy the problem. They physically showed me where the problem lies and how to fix it when it reappears. I was pleased with the solution and how the team worked together to respond to my requests. More

Great service as is typical of our service advisor Melissa G. and prompt and effective repairs at a reasonable price. Melissa G. and prompt and effective repairs at a reasonable price. More

All of the staff at BMW of west chester are awesome! Ive never dealt with a better outfit. Ive never dealt with a better outfit. More

Staff, specifically Harold was knowledgeable, courteous and friendly. It was a great experience and I intend to service my vehicle here in the future. and friendly. It was a great experience and I intend to service my vehicle here in the future. More

West Chester BMW has the most knowledgeable and professional service department on the Main Line. professional service department on the Main Line. More

They were able to find the problem with my car both quickly and easily. I appreciated the proactive communication from Heather quickly and easily. I appreciated the proactive communication from Heather More

I did not know it was not Otto’s anymore. staff was polite and helpful. Ease of dropping off and picking up after service. I like the was the technician gives avisual and audia report on t staff was polite and helpful. Ease of dropping off and picking up after service. I like the was the technician gives avisual and audia report on the car. I waiting to schedule a loaner and that was fine. More