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BMW of West Chester - Service Center
West Chester, PA
716 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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716 Reviews of BMW of West Chester - Service Center
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January 20, 2025
I start to trust them again. Last owner was very coin operated so thank you Last owner was very coin operated so thank you More
by ROSAFRAZIER
Verified Customer
January 19, 2025
Service center does not communicate with customers at drop off. On several occasions I stood there for 15 minutes waiting on either my id to be returned or to be greeted. Tried to schedule an appointment drop off. On several occasions I stood there for 15 minutes waiting on either my id to be returned or to be greeted. Tried to schedule an appointment and left 6 messages and no return call. Once with a named person it’s ok but the drop off process is just not customer focused. I told my sales person that if I end up getting service at a different bmw location with better service I will buy my next car there. More
by tlcgreco
Employees Worked With
January 17, 2025
I have experenced excellent service with BMW Westchester Dealership. The staff was Professional and accommodating regarding my needs. Dealership. The staff was Professional and accommodating regarding my needs. More
by GLORIAMACK
Employees Worked With
January 17, 2025
Melissa takes the time to explain repairs required and there is no pressure when discussing additional repairs. there is no pressure when discussing additional repairs. More
by crsmhs
Employees Worked With
January 17, 2025
Always feel like the most important customer. From the time I drive in to when I leave. From the time I drive in to when I leave. More
by RANDMAN2008
Employees Worked With
January 16, 2025
Always a pleasure working with Melissa and visiting your dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work More
by kabuarjah
Employees Worked With
January 16, 2025
Great people at BMW of West Chester. Always professional. Always friendly. Always helpful. If there's a problem with service, they do whatever it takes to make it right. Repeat computer Always professional. Always friendly. Always helpful. If there's a problem with service, they do whatever it takes to make it right. Repeat computer system changes make service records and recommended work a bit confusing for not only the customer but for the staff. More
by acri1128
January 16, 2025
It was a nice experience customer service was very nice and friendly I will continue to bring my car. I was use to the new jersey have bagels in the morning and friendly I will continue to bring my car. I was use to the new jersey have bagels in the morning More
by nikigrvs
January 15, 2025
Helpful, prompt, Bill Cosenza always on top of things and very communicative. Nothing more to say, I’d remove word minimum. very communicative. Nothing more to say, I’d remove word minimum. More
by ROMMO328
Employees Worked With
