BMW of Wesley Chapel - Service Center

I would like to commend Mr. Javier Rivera for his efforts in getting my front parking sensor replaced without causing interruption to my busy work schedule. Javier ensured that Javier Rivera for his efforts in getting my front parking sensor replaced without causing interruption to my busy work schedule. Javier ensured that I got the soonest appointment available, and a loaner vehicle ready so I could make it to work on time. Since the replacement sensor had to be ordered, Javier kept me up-to-date on when my vehicle would be ready. When I picked-up my vehicle, it was clean inside and out thanks in part to Javier making sure that it was done. Javier has done it again by delivering outstanding service consistently each time I bring my vehicle for service. Thank you Javier for a job well done! More

Thank you to my service advisor Jose I. for making my experience great! He answered all my questions promptly and the plus my car was in and out same day! for making my experience great! He answered all my questions promptly and the plus my car was in and out same day! More

Service was quick. Not crowded. We were offered a loaner which was appreciated, but being asked to return car with a full tank of gas or pay $8 per gallon after spendin Not crowded. We were offered a loaner which was appreciated, but being asked to return car with a full tank of gas or pay $8 per gallon after spending so much money, I’m not used to… Also, your service lobby could benefit from a makeover… Service advisors should be in cubicles with desks and chairs/seating areas for a more engaging interaction and enjoyable experience for their customers. More

Very good services , I was able to fix my car with efficient time and Harly the advisor helped me a lot , thanks for you customer service efficient time and Harly the advisor helped me a lot , thanks for you customer service More

Our experience w/westley chapel both the service and sales people-have been nothing both professional and pleasant We were made comfortable by letting us know good places to dine and shop at the same sales people-have been nothing both professional and pleasant We were made comfortable by letting us know good places to dine and shop at the same time given a beautiful bmw l Loaner Our car had a brake recall and Nathan our service person assured us this would be taken care of It was , we are pleased !!! More

Excellent service professional and friendly . Lamar was wonderful my service representative. The job was done quickly and the all point car inspected being on video was an extra bonus . I have Lamar was wonderful my service representative. The job was done quickly and the all point car inspected being on video was an extra bonus . I have a Mercedes but I chose this dealership instead. I would recommend BMW to help with all your car needs .. More

They were very helpful and cutise they made my first time visit placent and will be going back when I need help with my vehicle visit placent and will be going back when I need help with my vehicle More

Excellent service, Nathan took the time to understand what I needed and was extremely helpful. what I needed and was extremely helpful. More

A great team and a great experience! Will use them for service again in the future. Will use them for service again in the future. More

Polite, helpful and considerate. Appreciated that Marc took the time to thoroughly explain the service being done and options we had Appreciated that Marc took the time to thoroughly explain the service being done and options we had More