BMW of Wesley Chapel - Service Center

Communication could’ve been better. Overall satisfied with repairs but not with how things were handled. I’d rate this trip Average due to what seemed to be a lack of effort. with repairs but not with how things were handled. I’d rate this trip Average due to what seemed to be a lack of effort. More

Service Staff Member James always goes above and beyond to assist me each and every time I present at this department. He is through when explaining my bill before repairs are done and advocates on my beha to assist me each and every time I present at this department. He is through when explaining my bill before repairs are done and advocates on my behalf with my third party extended warrantee program. I would recommend James to anyone seeking to repair their car at BMW of Westley Chapel. More

I have been using Reeves for service, but Wesley Chapel Is much more convenient since we moved here a year ago. They are a little cramped inside and out, but the service was good from the dealership and th Is much more convenient since we moved here a year ago. They are a little cramped inside and out, but the service was good from the dealership and the service tech, Marc. More

The service manager Eric and the advisors were all amazing and helpful! I was in and out quickly. Marc assisted me with getting new wipers for my BMW. amazing and helpful! I was in and out quickly. Marc assisted me with getting new wipers for my BMW. More

Eric Costello and his service team are exceptional. I drive over hour to come for the service on my Mini and wouldn't go any of service department. drive over hour to come for the service on my Mini and wouldn't go any of service department. More

Jordan did a great job communicating with me and was very pleasant. My MINI was well taken care of and I appreciated using a coupon for my oil change. I needed 1 additional fitter and didn't feel like I wa pleasant. My MINI was well taken care of and I appreciated using a coupon for my oil change. I needed 1 additional fitter and didn't feel like I was being taken advantage of like so many other dealerships do. Great Experience! More

Great service, great place. Love my mini, always been a good experience at this dealer. Everyone is friendly and professional they really go above and beyond good experience at this dealer. Everyone is friendly and professional they really go above and beyond More

Great honest service as always! Was constantly updated and gave me options on solutions and actually recommended the one that was the cheapest to me. They really can be trusted to put the customer first. and gave me options on solutions and actually recommended the one that was the cheapest to me. They really can be trusted to put the customer first. More

I’ve been having a problem with my air conditioner for 3 months and it took 2 visits and $600 that could’ve been fixed the first visit. They also upcharged every part they used in my car. They charged me $3 months and it took 2 visits and $600 that could’ve been fixed the first visit. They also upcharged every part they used in my car. They charged me $300 for just spraying something in my air conditioner to take out the smell. There was mold and mildew that made my throat itch like crazy. They also charged me for 5 hours of labor when it only took them 2. More

Outstanding. Helped with phone directions once I got off 75. (Not easy to find). Once there James welcomed me and went over how long it would take for service. Great dealing with dealership. Worth the drive 75. (Not easy to find). Once there James welcomed me and went over how long it would take for service. Great dealing with dealership. Worth the drive. Thanks More