BMW of Wesley Chapel - Service Center

Jordan provided outstanding service on my Mini Hardtop. He replaced my battery, updated some electronics and washed my car. Then, he called and asked if was OK to have the car driven back to my house. O He replaced my battery, updated some electronics and washed my car. Then, he called and asked if was OK to have the car driven back to my house. Of course I said YES. Mini Roadside assistance delivered my car to Wesley Chapel and Jordan returned it to me at no cost and no traveling back and forth to Wesley Chapel. Great experience. Thank you Jordan! More

Superb service. This is not my closest dealer, but worth driving the extra distance! I was impressed with the documentation I received following my service event. The people were fabulous! driving the extra distance! I was impressed with the documentation I received following my service event. The people were fabulous! More

I thoroughly enjoy getting my car serviced at Mini of Wesley Chapel! The Mini service department and sales team are professional and friendly. You all are rare in the car service world and VERY much appr Wesley Chapel! The Mini service department and sales team are professional and friendly. You all are rare in the car service world and VERY much appreciated! More

Great Service, the car was completed on time, and I was notified promptly, also really liked that car was washed and vacuum cleaned too Thank you notified promptly, also really liked that car was washed and vacuum cleaned too Thank you More

The staff here are very courteous, informative and not at all pushy. I was given up front a detailed outline of my recommended services. After servicing my car, it was thoroughly washed inside and out. I co all pushy. I was given up front a detailed outline of my recommended services. After servicing my car, it was thoroughly washed inside and out. I couldn’t be happier with the level of service. Thanks! More

I am a long time customer of about 9 yrs. What you have done to Mini is horrible. Booting them out and taking over while you build BMW isn't right. The Mini guys are awesome & they always take care of me done to Mini is horrible. Booting them out and taking over while you build BMW isn't right. The Mini guys are awesome & they always take care of me! You have turned them upside down!!! More

Took my vehicle in for 9:30 apt ,was told apt would take 3 hours. My assigned associate was not available, told associate that took info I needed to pick car up between 1:30 and 2 due to my husband's work s 3 hours. My assigned associate was not available, told associate that took info I needed to pick car up between 1:30 and 2 due to my husband's work schedule. At 11:15 my associate James called to say I needed new front tires and alignment. You don't carry my tires at this location and I know this from having a previous tire replaced but apparently James who works there doesn't know what you carry and what you don't. At 2 I texted to see why my car wasn't ready and was informed they had just sent someone to get my tires 3 hours after they knew they needed changed and my car wouldn't be ready till 5. This is not the first time James has kept my car all day for repairs that were quoted to take far less time. I do not appreciate my car being held hostage due to poor time management by your service department. Also my husband had to miss work hours due to this. I also had to go at 5 during peek traffic hours which I try to avoid and cancel other plans. I have been to other BMW dealerships and had great service but I think I will travel the extra time from now on due to mini of Wesley chapel's disrequard for people's time and added stress to my day off. Also the next day I was sent a email saying I missed my appointment, which obviously I did not considering I paid almost 800 dollars to have my car repaired. More

It was my first time at this location and every one was awesome and exceeded my expectation I will definitely be going back for all of my service needs. awesome and exceeded my expectation I will definitely be going back for all of my service needs. More

The staff is courteous and friendly. Service was quick and easy to schedule!Thank you Bmw team, I recommend this dealership to all and anyone who asks! and easy to schedule!Thank you Bmw team, I recommend this dealership to all and anyone who asks! More

Marc arranged a driver to pickup and deliver my car the same day requested for service. My car was also washed, I’m happy to have a BMW dealer in the neighborhood and I no longer have to go to reeves. Than same day requested for service. My car was also washed, I’m happy to have a BMW dealer in the neighborhood and I no longer have to go to reeves. Thank you! More