BMW of Wesley Chapel - Service Center

It took about 3 hours (I waited there) to do the oil change. I had asked for a tire rotation but they forgot to do that. It was a couple days before Christmas so I’m guessing maybe they were under sta change. I had asked for a tire rotation but they forgot to do that. It was a couple days before Christmas so I’m guessing maybe they were under staffed. More

Jordan and Jorge have both been great to work with and I appreciate the care and concern they took for both me and my vehicle. appreciate the care and concern they took for both me and my vehicle. More

I brought my BMW in for regular service at my appointment and that was 5 star service with Marc. He had a shuttle take me to a lunch spot and pick me up. The waiting area was very comfortable as expected. Th and that was 5 star service with Marc. He had a shuttle take me to a lunch spot and pick me up. The waiting area was very comfortable as expected. The only trouble I had was in making the appointment. I called a couple times and was not able to leave a message for the service team because the mailbox was full. The website also appeared to show inaccurate appointment availability and I confirmed that to be the case the 3rd time I called and spoke with the general operator. They passed a message on to the service team for me who called me back the next day. More

My experience was by far the worst. I drop my car off at 8:20am Friday to have a faulty SOS module replaced and wheel alignment done. Later that evening Jordan called stating that my car was ready for p/u. 8:20am Friday to have a faulty SOS module replaced and wheel alignment done. Later that evening Jordan called stating that my car was ready for p/u. I arrived at 6:25pm to pay and get my car. When I got into my car to start it the same indicator came on for the SOS. The reason why it was there in the first place. Now at this point is 6:40pm. I immediately got out my car and went to speak with Jordan. They took the car back into the shop to see what issue it was having. After 17 mins Jordan came to me with an explanation that the battery was not replaced because the mechanics were not aware the battery was there in the shop. Jordan told me they were working on it to give them a few mins to resolve it. It’s now 7:40 and literally 40 mins away from the time when I drop the car off. At this point I am furious by the competent mechanics for not test driving the car to see if everything was resolved and Jordan for not following up/communicating with the person working on the car. I demanded a loaner and told Jordan not to call me until the problem was resolved. This all took a week since they were also looking into a back light issue that they caused during the module change. The bottom line here is everyone from the service desk to the back shop drop the ball. Also, I wont even bring up my p/u experience. I will never again bring my business to this place. Rest assure that my work colleagues, friends, and family will know of my experience at this place. More

I brought in my Mini Cooper because the Che k engine light was on. I called and made an appointment. James was my costomer service advisor. James was very cordial, friendly and knowledgeable 😊 light was on. I called and made an appointment. James was my costomer service advisor. James was very cordial, friendly and knowledgeable 😊 More

Helpful and friendly, as always... even made a warranty repair on a part I was expecting to have to pay to replace. Will be back. repair on a part I was expecting to have to pay to replace. Will be back. More

I had an awesome experience. Fast service at a fair price. Will return! I actually worked with an advisor that was at Reeves BMW. It was good to see a familiar face. price. Will return! I actually worked with an advisor that was at Reeves BMW. It was good to see a familiar face. More

Very helpful as always. They were very informative and knowledgeable and had no issue sharing that knowledge with us. They had a fast turn around also. knowledgeable and had no issue sharing that knowledge with us. They had a fast turn around also. More

Marc and James are both excellent at their jobs, and always helpful. They are knowledgeable and you can tell they care about providing quality service. always helpful. They are knowledgeable and you can tell they care about providing quality service. More

Car drives great after multiple visits. Overall service was great. In my first visit, I had to change tires and paid for alignment, drive wasn’t right and had to bring it back the next day. Turns out the a was great. In my first visit, I had to change tires and paid for alignment, drive wasn’t right and had to bring it back the next day. Turns out the alignment wasn’t done right the first time. I complained about the leak on the roof and they replace the parts and tuned my car perfectly. Williams went above and beyond to repair my car. However, one day after taking the car back, the roof wouldn’t close at park and they had to send a tech to my office to “fix” it. It wasn’t much of a fix because the tech just drove slowly around my work parking lot. I’m actually worry about the function of the roof in long run because no logical explanation was given for why it was stuck. More