BMW of Wesley Chapel - Service Center

Not service related, but rather the parts department did not send out for a replacement fob when requested after having paid for the original product. Tomorrow will be 21 days since we started and they have not send out for a replacement fob when requested after having paid for the original product. Tomorrow will be 21 days since we started and they have had my vehicle in their possession for 2 days now and they STILL HAVE NOT RESOLVED THE ISSUE! More

Jordan is awesome. He went above and beyond to make our experience exceptional, as always. We drive an hour to get our service here vs going somewhere closer to home. Thank you. experience exceptional, as always. We drive an hour to get our service here vs going somewhere closer to home. Thank you. More

Outstanding Service ! Javier is great. Very friendly people. A nice waiting area. Plan to stay, they seem to have an issue with the driver shuttle people. A nice waiting area. Plan to stay, they seem to have an issue with the driver shuttle More

Jordan is awesome, always going above and beyond in order to help us make better decisions regarding my daughter's MINI. He is a great asset to your organization to help us make better decisions regarding my daughter's MINI. He is a great asset to your organization More

Excellent service.. Very friendly... Update provided before service....Cost estimate provided. Car washed...Over all every thing very excellent....Professional courteous and very accommodating people before service....Cost estimate provided. Car washed...Over all every thing very excellent....Professional courteous and very accommodating people More

Found all the staff at BMW of Wesley Chapel to be Professional, Courteous, & quite Accommodating. Very happy to use them as my new dealership for sales and service. Professional, Courteous, & quite Accommodating. Very happy to use them as my new dealership for sales and service. More

Came in for just a regular check-up. They were able to accommodate a same day appointment and worked quickly. They reported no issues and even washed the car for me. accommodate a same day appointment and worked quickly. They reported no issues and even washed the car for me. More

Technician should be working at Toyota. Incomplete work. Racist staff. Better off at reeves bmw. Left car door hanging and glue all on outside of car. No respect for others property and poor workmanship Racist staff. Better off at reeves bmw. Left car door hanging and glue all on outside of car. No respect for others property and poor workmanship More

It was our first initial experience with a local BMW dealer Everything went very smooth and professional from the get go til the end of visit/service Two thumbs up for Jordan and Javier!! dealer Everything went very smooth and professional from the get go til the end of visit/service Two thumbs up for Jordan and Javier!! More

Service Advisor James & Mechanic Technician Josh Rock! I highly recommend this dealership and working with these two individuals! Had an Awesome Experience! They got my vehicle in and out in a few days. highly recommend this dealership and working with these two individuals! Had an Awesome Experience! They got my vehicle in and out in a few days. More