BMW of Waterbury

I bought/leased many cars including Acura, BMW, Honda, Infinity, and Toyota and I wanted to get a sportier BMW. BMW of Watertown gave me the best price for a car in stock. I drove an hour and went to Infinity, and Toyota and I wanted to get a sportier BMW. BMW of Watertown gave me the best price for a car in stock. I drove an hour and went to this place after they gave me a good price and a fair trade in value for my BMW. I had a great experience! This place was excellent! My salesman James Rolleston was GREAT! He was very knowledgeable, kind, organized, and very friendly. Absolutely no pressure and very patient. He communicated with me throughout and worked very hard until everything was finished. Charles, a business manager, was good, too! I usually hate seeing business managers because they often have other interests but he was different. He was a ‘normal’ person and we talked about family, etc. Ashley, a sales manager, was excellent! She gave me a good price for a new BMW and gave me a fair trade-in value for my car. Overall, it was one of the best experiences I ever had in buying a car!!! I know they will have a new building and I hope to buy my next BMW in Waterbury!!! More

Excellent buying experience. Karl Turshani was friendly and professional. He made the purchase of our X5 a pleasure. Karl was very kind to my sight impaired, non driver, wife by spending time assisting her and professional. He made the purchase of our X5 a pleasure. Karl was very kind to my sight impaired, non driver, wife by spending time assisting her to load music on the X5 audio system. I am very grateful for that courtesy. Thank you Karl. Also Charles Tuscano of the Finance Group assisted us with all financial aspects of the purchase. Charles explained everything we needed to know about payment, warranties and service. He was great ! Thank you Charles More

Terrible service experience with Walter Modeen and the new service guy Jarrod. Walter Modeen lied to BMW NA and told them that they diagnosed a caliber issue on my vehicle previously which is why bmw fail new service guy Jarrod. Walter Modeen lied to BMW NA and told them that they diagnosed a caliber issue on my vehicle previously which is why bmw failed to apply a goodwill credit to my repair. Also my car was damaged and they refused to send a correct date of check in and photos to my email. More

Warranty work on M235 Convertible. I Purchased my certified pre-owned BMW from a BMW dealer in New York. I brought my vehicle to my local BMW dealer in Watertown, after having driven i I Purchased my certified pre-owned BMW from a BMW dealer in New York. I brought my vehicle to my local BMW dealer in Watertown, after having driven it less then 200 miles, because the vehicle was making a noise from underneath the car. The mechanics at BMW of Watertown diagnose the problem and were able to fix the problem in a short period of time. I was given a loaner vehicle to use while the car was being repaired. I found the service department and the service advisor to be helpful. Jim Fournier Barkhamsted,CT 06063 More

Excellent service. Thank you Dennis Smith This has been the best car buying experience I ever had. Dennis was excellent from start to finish. He is phenomenal to work with and extremely knowle This has been the best car buying experience I ever had. Dennis was excellent from start to finish. He is phenomenal to work with and extremely knowledgeable! Me and my wife can’t thank you enough. Thanks again for the wonderful surprise. Fabian & Kayron More

Very Limited ability to get BMW headquarters to help I recently had my car serviced at the dealer and had an oil change, filters changed, rear brake pads replace and brake fluid flush. The service cost I recently had my car serviced at the dealer and had an oil change, filters changed, rear brake pads replace and brake fluid flush. The service cost just under $1,000. Two driving days after having the service the engine failed due to an issue with the timing chain. The engine has to be replaced and would cost over $22,000 with tax. The 5 series car had a mileage of just over 159,000 miles and had all services performed on a timely basis since I purchased the car new in September of 2012. The failure of the timing chain is a very common problem listed on a google search caused by the timing chain guides failure on the turbo 4 cylinder engines. The Web shows many complaints and several class action suits against BMW for this known issue with the timing chain. The dealer offered to assist with aggressive pricing on a new BMW and BMW national would do nothing more than offer and token $1,000 credit toward a new BMW. BMW would not replace the engine in spite of advising that after 2016 models they have modified the engine design because of the timing chain guide issue. I plan to pursue legal action against BMW to recover the service cost of nearly $1,000 and the complete loss of my vehicle that had a fair market value of around $7,500. BMW should be treating their customers with support for a design failure that they are totally aware of. More

Friendly and Fair Our Client Advisor, Karl Turshani, is absolutely the finest sales representative I have ever dealt with. I enjoyed our negotiations and feel he worked Our Client Advisor, Karl Turshani, is absolutely the finest sales representative I have ever dealt with. I enjoyed our negotiations and feel he worked extraordinarily hard to close a deal that was fair and remained friendly throughout. I couldn’t be happier with our Mini and the terms of the sale and gladly recommend Karl and BMW of Watertown to anyone looking for fair and friendly service. More

Best of the best! I got my 4th BMW yesterday. These guys are simply the best. Ask for Steve. Such an amazing guy and extremely responsive and attentive. Managers Donny, I got my 4th BMW yesterday. These guys are simply the best. Ask for Steve. Such an amazing guy and extremely responsive and attentive. Managers Donny, Chris and Charley made the deal happen for me given a challenging circumstance I was dealing with. I don’t think any other dealer would go to the extent of service and flexibility. They have my unwavering support! I will only use BMW of Watertown and no other BMW dealer you guys have really done a great job improving the level of care and communication with clients. Thank you to ERIC D he is awesome in service to work with More

Highly Recommend The best sales service I ever had at a car dealership! Dennis and Donnie went above and beyond for me. I purchased a beautiful car and love it! Best p The best sales service I ever had at a car dealership! Dennis and Donnie went above and beyond for me. I purchased a beautiful car and love it! Best prices and I will never have to worry about customer care... they stand by their customers. Highly recommend! Ask for Dennis! More

Bouthg This is good dealer nothing hinde, the seller Karl was every time kindly , the seller fine he get the better for us and he do everything This is good dealer nothing hinde, the seller Karl was every time kindly , the seller fine he get the better for us and he do everything More