BMW of Waterbury
Waterbury, CT
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Terrible service experience with Walter Modeen and the new service guy Jarrod. Walter Modeen lied to BMW NA and told them that they diagnosed a caliber issue on my vehicle previously which is why bmw fail new service guy Jarrod. Walter Modeen lied to BMW NA and told them that they diagnosed a caliber issue on my vehicle previously which is why bmw failed to apply a goodwill credit to my repair. Also my car was damaged and they refused to send a correct date of check in and photos to my email. More
Warranty work on M235 Convertible. I Purchased my certified pre-owned BMW from a BMW dealer in New York. I brought my vehicle to my local BMW dealer in Watertown, after having driven i I Purchased my certified pre-owned BMW from a BMW dealer in New York. I brought my vehicle to my local BMW dealer in Watertown, after having driven it less then 200 miles, because the vehicle was making a noise from underneath the car. The mechanics at BMW of Watertown diagnose the problem and were able to fix the problem in a short period of time. I was given a loaner vehicle to use while the car was being repaired. I found the service department and the service advisor to be helpful. Jim Fournier Barkhamsted,CT 06063 More
Excellent service. Thank you Dennis Smith This has been the best car buying experience I ever had. Dennis was excellent from start to finish. He is phenomenal to work with and extremely knowle This has been the best car buying experience I ever had. Dennis was excellent from start to finish. He is phenomenal to work with and extremely knowledgeable! Me and my wife can’t thank you enough. Thanks again for the wonderful surprise. Fabian & Kayron More
Very Limited ability to get BMW headquarters to help I recently had my car serviced at the dealer and had an oil change, filters changed, rear brake pads replace and brake fluid flush. The service cost I recently had my car serviced at the dealer and had an oil change, filters changed, rear brake pads replace and brake fluid flush. The service cost just under $1,000. Two driving days after having the service the engine failed due to an issue with the timing chain. The engine has to be replaced and would cost over $22,000 with tax. The 5 series car had a mileage of just over 159,000 miles and had all services performed on a timely basis since I purchased the car new in September of 2012. The failure of the timing chain is a very common problem listed on a google search caused by the timing chain guides failure on the turbo 4 cylinder engines. The Web shows many complaints and several class action suits against BMW for this known issue with the timing chain. The dealer offered to assist with aggressive pricing on a new BMW and BMW national would do nothing more than offer and token $1,000 credit toward a new BMW. BMW would not replace the engine in spite of advising that after 2016 models they have modified the engine design because of the timing chain guide issue. I plan to pursue legal action against BMW to recover the service cost of nearly $1,000 and the complete loss of my vehicle that had a fair market value of around $7,500. BMW should be treating their customers with support for a design failure that they are totally aware of. More
Friendly and Fair Our Client Advisor, Karl Turshani, is absolutely the finest sales representative I have ever dealt with. I enjoyed our negotiations and feel he worked Our Client Advisor, Karl Turshani, is absolutely the finest sales representative I have ever dealt with. I enjoyed our negotiations and feel he worked extraordinarily hard to close a deal that was fair and remained friendly throughout. I couldn’t be happier with our Mini and the terms of the sale and gladly recommend Karl and BMW of Watertown to anyone looking for fair and friendly service. More
Best of the best! I got my 4th BMW yesterday. These guys are simply the best. Ask for Steve. Such an amazing guy and extremely responsive and attentive. Managers Donny, I got my 4th BMW yesterday. These guys are simply the best. Ask for Steve. Such an amazing guy and extremely responsive and attentive. Managers Donny, Chris and Charley made the deal happen for me given a challenging circumstance I was dealing with. I don’t think any other dealer would go to the extent of service and flexibility. They have my unwavering support! I will only use BMW of Watertown and no other BMW dealer you guys have really done a great job improving the level of care and communication with clients. Thank you to ERIC D he is awesome in service to work with More
Highly Recommend The best sales service I ever had at a car dealership! Dennis and Donnie went above and beyond for me. I purchased a beautiful car and love it! Best p The best sales service I ever had at a car dealership! Dennis and Donnie went above and beyond for me. I purchased a beautiful car and love it! Best prices and I will never have to worry about customer care... they stand by their customers. Highly recommend! Ask for Dennis! More
Bouthg This is good dealer nothing hinde, the seller Karl was every time kindly , the seller fine he get the better for us and he do everything This is good dealer nothing hinde, the seller Karl was every time kindly , the seller fine he get the better for us and he do everything More
Bad business practices Car had damage on the hood, and dealer wouldn’t be straight forward with how it would be fixed. Only interested in what they want, and kept trying to Car had damage on the hood, and dealer wouldn’t be straight forward with how it would be fixed. Only interested in what they want, and kept trying to avoid the timing and what they meant by fix. Not worth it if you can’t trust someone or get a straight answer. I can find someone else that wants to take my money for a $40k car. Frustrating overall experience with management team. More
Fantastic Experience! I recently leased a 2017 X5 at BMW. This is my second lease from BMW both from BMW of Watertown. The service is phenomenal and all employees from the I recently leased a 2017 X5 at BMW. This is my second lease from BMW both from BMW of Watertown. The service is phenomenal and all employees from the service department, to sales, to financing go out of their way to assist you and make you feel like a valued customer! All employees are professional, knowledgeable and friendly!! A special thank you to Dennis Smith and Charlie Tuscano for making this a truly fantastic experience! Nikki C 😊 More