BMW of Waterbury

I would not recommend this dealership for sales/lease. The first time I leased my car the salesperson left the dealership 1/2 way through the deal, but I did end up with the car I ordered at the agreed pr The first time I leased my car the salesperson left the dealership 1/2 way through the deal, but I did end up with the car I ordered at the agreed price. This time around, my car was never ordered, I was never informed that it was NOT ordered, and they are not honoring the original agreement. General poor communication. Sales people do not call back in a timely manner. Great cars, but awful dealership in terms of customer service. Will not be getting my next BMW here! More

Walked in cold to BMW Watertown. Strangely all people Walked in cold to BMW Watertown. Strangely all people were on the phone. After waiting Ray showed us a 2008 135i leftover which I bought. Promise Walked in cold to BMW Watertown. Strangely all people were on the phone. After waiting Ray showed us a 2008 135i leftover which I bought. Promised rusted brakes would be painted- did not happen, given $200 floor mats that retail $67, 2 months to get registration - a lot of being put on hold, and different stories depending on who you talked to. I actually did an autocheck to find that my car had been registered. I had to get a duplicate myself- 3 hours at DMV, as original was lost. Took weeks to get refund on registration.. owner on vacation, out sick etc etc. Unreturned phone calls and stories is what you get here. I have since established an excellent relationship at BMW of Newport RI, and infact never have had a problem with any dealership before Watertown. What really make me madest is that the GM at BMW of Watertown does not give a xxxx. When I told him about the overcharge on the mats he actually told me he had more important things to worry about than mats. Must be a very important man, but a good captain he is not. More

Took my X3 in because the car had died and suspected I needed a new battery. I'd heard great things about their service dept so was probably too trusting. A real sticker shock when I was told (after the needed a new battery. I'd heard great things about their service dept so was probably too trusting. A real sticker shock when I was told (after the fact) that the battery was over $300 and the labor for changing it was 2 and a half hours! Replacing a battery should have been 30 minutes, tops, and shame on them for charging double for what I would have paid for a compatible battery at a non-dealership. To add insult to injury, I tried to call several times during the day to check on status and find out what was wrong, but I was constantly put on hold and left there for 5+ minutes each time and no one ever answering. When I stopped the guy who answered the phone the 3rd time and asked if he could please take a message for Service, he was rude and acted like he was doing me a huge favor. I won't be taking my car there again. More

My entire experience was the best I have had with a car My entire experience was the best I have had with a car dealership. I had been in a vehicle rollover, had to get another vehicle within 5 days, a My entire experience was the best I have had with a car dealership. I had been in a vehicle rollover, had to get another vehicle within 5 days, and could not deal with any hassle. Well, I went to the right place. I got a certified pre-owned X3 si at a fabulous price, having done my homework: no sales pressure (which I do not like). They were all super pleasant, knowledgeable, great sense of humor, facilitated everything so all I had to do really was tell my insurance company and pay. They do not rush you. They have time for all your questions,no matter how idiotic (some of mine were definitely DUH). They respond to your calls. I forgot some keys - my salesman (Scott) dropped them at my home before I realized that I'd left them there... You feel that they value you as a person and customer (now that's a shocker nowadays, isn't it....) People who I dealt with: 1. Scott Doty - Sales 2. Katrina Harrison- reception 3, Chris Janazzo -Owner 4, Plus the guy in the service department who responded to me at 6:00 pm whose name I didn't get... Thanks to all of you. More

Level of professionalism is outstanding. Representatives are knowledgeable and friendly as well as professional. They delivered on every promise. This is the third BMW dealer I have dealt with in 5 years. I are knowledgeable and friendly as well as professional. They delivered on every promise. This is the third BMW dealer I have dealt with in 5 years. I won't be searching any further from this point forward. I'm completely sold on BMW of Watertown. More

I had bought two vehicles from BMW of North Haven and wanted a change for the next one. I have found the team at Watertown very friendly, honest and they do good work. They even pick up my car for serv wanted a change for the next one. I have found the team at Watertown very friendly, honest and they do good work. They even pick up my car for service- 30 minutes away. I once complained that my wife's 2001 5 series had required two rounds of $1000 repairs over a 6 month period and I told the service manager that I was seriously thinking of dumping the car for a Japanese one. When I picked up the car there was a 20% discount- to $800- He said. " I could feel your pain." I thought that was great! More