BMW of Waterbury

My wife and I have been very happy with both the sales and service departments at BMW of Watertown. From the very beginning in 2004 when my wife wanted a 330ci convertible, the sales people accomodated h and service departments at BMW of Watertown. From the very beginning in 2004 when my wife wanted a 330ci convertible, the sales people accomodated her every request and somehow procured the exterior and interior colors she had requested as well as the 6-speed manual transmission, which at the time, we had not been able to find through any other dealer within a 50 mile radius. All the other dealers could come up with was an automatic transmission, and a model 325, not a 330, which has just the right amount of critical oomph when you need it. After that the scheduled service was free for the first few visits. We did not have to spend any money on repairs until June 2011, but duh, by now it was 7 years old and it was time to fix the brakes and a few other things. I came in today for my yearly oil change and checkup and including the just under $100 I paid for that, our total repair expenditure on this vehicle in 8 years, not including tires, has been just under $1500. What other kind of car do you know that has required less than $200 of repairs per year for 8 years and still runs like clockwork? If you have need of an emergency fix, BMW of Watertown is very accomodating. My wife slid off the driveway into a bush one weekend two winters ago when we had all that snow and one side of the rear bumper came loose. Being a "real man" I duct taped it until I could call BMW on Monday. They said, come on in. I did and they fixed it for free in about 10 minutes and I was back on the road minus the duct tape. Sweet! So a big round of applause to our Deutche Freunden at BMW and all the friendly and efficient people at BMW of Watertown. More

I just purchased a BMW X6M from BMW of Watertown. Pete in Service is great and so was Kim the salesperson. They fired Kim two days after I bought my car. It was the third car I bought from Kim (x5, m6 &X6m) Service is great and so was Kim the salesperson. They fired Kim two days after I bought my car. It was the third car I bought from Kim (x5, m6 &X6m) and plan to buy from Kim again where ever he ends up working. However, Steve Lucas is the worst person I've ever had to deal with when buying a car. He cares only about what will make him money, lies to try to get you to spend more money on extended warrenties and protection plans but could care less about the customer. Lies Lies Lies! I will never purchase a BMW from BMW of Watertown again. I'm was waiting for a refund check for $1500.00 that was promised by Steve and now 2 months later when I called to ask where it was he says oops I messed up your not entitled to it. Someone should say oops you don't deserve a pay check if you can't do your job correctly. I have bought 13 BMW's in 8 years and the last 3 in 2010-2011 from BMW of Watertown. I will be going back to Bridgeport for my next one More

I have to drive 50 miles to work and needed an unscheduled service. The dealership arranged everything and gave me a 2012 BMW loaner - great drive. I forgot my garage door opener and umbrella i unscheduled service. The dealership arranged everything and gave me a 2012 BMW loaner - great drive. I forgot my garage door opener and umbrella in the loaner. I called the dealership, they had them and said I could get them. Rush hour traffic was terrible, the weather horrible, and I arrived after the dealership had closed. BUT Peter was there, in his car, waiting. I thanked him and all he said was "I knew that you'd come, so I waited". Thank you BMW of Watertown. YOU ROCK. More

My sunroof blew out while driving on I84. Insurance covered the damages, in spite of arguing about wanting the work done at the dealer. David worked hard with my insurance company in order for the cla covered the damages, in spite of arguing about wanting the work done at the dealer. David worked hard with my insurance company in order for the claim to go through. While the overall experience was tense because of the hassle from my insurance carrier; David, the service department, and the dealership as a whole were great. My roof was replaced earlier than expected, and the car was cleaned inside and out (the interior was covered in glass). I fully expected to find small pieces of glass under the seats and such, but the service department did an immaculate job cleaning up and I haven't found a shard anywhere. I would definitetly recommend this shop for service work. A+ ! More

I had been to two other BMW dealerships in CT and finally a dealership that treats you "equal" to everyone else that is in the building. I was just in for an oil change for this visit. The customer service a dealership that treats you "equal" to everyone else that is in the building. I was just in for an oil change for this visit. The customer service is always a very pleasant experiance as well as the work that has been done to my BMW. Will always recommend and will return for future business. More

Wonderful experiance, great people and most importantly left feeling comfortable about the sale. Would recommend this dealership to anyone in line to purchase a new vehicle. left feeling comfortable about the sale. Would recommend this dealership to anyone in line to purchase a new vehicle. More

I just complete the purchase of a 2011 335is from BMW of Watertown. It's a great dealership, service is outstanding, sales team is responsive and easy to deal with, and a hands on general manager that will Watertown. It's a great dealership, service is outstanding, sales team is responsive and easy to deal with, and a hands on general manager that will make sure you're satisfied. I purchased my first BMW from here in 1998, next in 2004 and will not shop anywhere else for a BMW! I learned the hard way, all BMW dealers are not the same. Also, the service team provides outstanding customer service! You won't regret stopping by. More

DO NOT GO TO BMW OF WATERTOWN!!! They are the absolute worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too man worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too many problems with them to list. Some problems are basic like them not returning phone calls, not following up on what they say they are going to do, etc. Some problems are major like giving a quote and not honoring it or telling us our car will be ready at a certain time and then saying it is going to be the next day because the service guy left. This has happened multiple times! We have found them to be DISHONEST is every way and I'd strongly encourage people to AVOID THIS PLACE AT ALL COSTS. We've used BMW in Danbury (excellent) and BMW in Hartford (Good). Use either of them but DO NOT GO TO BMW IN WATERTOWN or you'll be soory you did. More

Jerome Ballesteros provided EXCELLENT service. This is my 3rd BMW and he was very knowledgeable and anything he didn't know he checked on and called right back. He was very persisitent and made everything ve 3rd BMW and he was very knowledgeable and anything he didn't know he checked on and called right back. He was very persisitent and made everything very quick and easy and affordable. Delivered a great car and provided friendly and efficient service. I would highly recommend BMW Watertown as this is my 3rd BMW from them and i have always been satisfied with the service and staff. More

Timely service, vehicle returned as promised at cost quoted. Handled needs such as loaner car and ease of appointment to fit my schedule. Pleasant and competent employees. quoted. Handled needs such as loaner car and ease of appointment to fit my schedule. Pleasant and competent employees. More