BMW of Waterbury

I have to drive 50 miles to work and needed an unscheduled service. The dealership arranged everything and gave me a 2012 BMW loaner - great drive. I forgot my garage door opener and umbrella i unscheduled service. The dealership arranged everything and gave me a 2012 BMW loaner - great drive. I forgot my garage door opener and umbrella in the loaner. I called the dealership, they had them and said I could get them. Rush hour traffic was terrible, the weather horrible, and I arrived after the dealership had closed. BUT Peter was there, in his car, waiting. I thanked him and all he said was "I knew that you'd come, so I waited". Thank you BMW of Watertown. YOU ROCK. More

My sunroof blew out while driving on I84. Insurance covered the damages, in spite of arguing about wanting the work done at the dealer. David worked hard with my insurance company in order for the cla covered the damages, in spite of arguing about wanting the work done at the dealer. David worked hard with my insurance company in order for the claim to go through. While the overall experience was tense because of the hassle from my insurance carrier; David, the service department, and the dealership as a whole were great. My roof was replaced earlier than expected, and the car was cleaned inside and out (the interior was covered in glass). I fully expected to find small pieces of glass under the seats and such, but the service department did an immaculate job cleaning up and I haven't found a shard anywhere. I would definitetly recommend this shop for service work. A+ ! More

I had been to two other BMW dealerships in CT and finally a dealership that treats you "equal" to everyone else that is in the building. I was just in for an oil change for this visit. The customer service a dealership that treats you "equal" to everyone else that is in the building. I was just in for an oil change for this visit. The customer service is always a very pleasant experiance as well as the work that has been done to my BMW. Will always recommend and will return for future business. More

Wonderful experiance, great people and most importantly left feeling comfortable about the sale. Would recommend this dealership to anyone in line to purchase a new vehicle. left feeling comfortable about the sale. Would recommend this dealership to anyone in line to purchase a new vehicle. More

I just complete the purchase of a 2011 335is from BMW of Watertown. It's a great dealership, service is outstanding, sales team is responsive and easy to deal with, and a hands on general manager that will Watertown. It's a great dealership, service is outstanding, sales team is responsive and easy to deal with, and a hands on general manager that will make sure you're satisfied. I purchased my first BMW from here in 1998, next in 2004 and will not shop anywhere else for a BMW! I learned the hard way, all BMW dealers are not the same. Also, the service team provides outstanding customer service! You won't regret stopping by. More

DO NOT GO TO BMW OF WATERTOWN!!! They are the absolute worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too man worst people to deal with. We bought a new car from them and that was fine. The service department, however, is a complete joke. We've had too many problems with them to list. Some problems are basic like them not returning phone calls, not following up on what they say they are going to do, etc. Some problems are major like giving a quote and not honoring it or telling us our car will be ready at a certain time and then saying it is going to be the next day because the service guy left. This has happened multiple times! We have found them to be DISHONEST is every way and I'd strongly encourage people to AVOID THIS PLACE AT ALL COSTS. We've used BMW in Danbury (excellent) and BMW in Hartford (Good). Use either of them but DO NOT GO TO BMW IN WATERTOWN or you'll be soory you did. More

Jerome Ballesteros provided EXCELLENT service. This is my 3rd BMW and he was very knowledgeable and anything he didn't know he checked on and called right back. He was very persisitent and made everything ve 3rd BMW and he was very knowledgeable and anything he didn't know he checked on and called right back. He was very persisitent and made everything very quick and easy and affordable. Delivered a great car and provided friendly and efficient service. I would highly recommend BMW Watertown as this is my 3rd BMW from them and i have always been satisfied with the service and staff. More

Timely service, vehicle returned as promised at cost quoted. Handled needs such as loaner car and ease of appointment to fit my schedule. Pleasant and competent employees. quoted. Handled needs such as loaner car and ease of appointment to fit my schedule. Pleasant and competent employees. More

I hated my experience and I will not be going back there. 90% of the employees were very rude. They did not try to help me with the vehicle I was interested in. 90% of the employees were very rude. They did not try to help me with the vehicle I was interested in. More

I have 2 BMW's. A 2004 545I, and a 528XI. Both have been to this dealer for regular maintenance. The 545 I had a technical issue. Both Dave and Rich were extremely helpful in keeping updated with what was g to this dealer for regular maintenance. The 545 I had a technical issue. Both Dave and Rich were extremely helpful in keeping updated with what was going on. The repair took a full day yet the charges were even less than I had been quoted. The 545 is now perfect. I recommend this dealership as they are much more helpful and sincere than others I have been to. More