BMW of Waterbury

After a rather difficult situation dealing with an out of state BMW location, Watertown went above and beyond to help mitigate the situation. Not only did they save me countless hours of frustration but kept state BMW location, Watertown went above and beyond to help mitigate the situation. Not only did they save me countless hours of frustration but kept proper communication during my repair process, in doing so obtained important information that most certainly saved me hundreds of dollars in repair costs. On a lighter note, you always expect to be treated kindly when doing business with a company that specifically deals with a high end cliental, but its refreshing to feel as if its not just because they want your business. More

I purchased my first BMW (535I)in August 2012. I drove this phenomenal car less than a week and returned to this great dealership to purchase an additional vehicle; this time an X5 for my husband. I now this phenomenal car less than a week and returned to this great dealership to purchase an additional vehicle; this time an X5 for my husband. I now completely understand BMW's marketing of "The Ultimate Driving Machine". It is a pleasure to drive. Both my husband and I are completely hooked on this wonderful product and do believe we will be BMW owners for life. BMW of Watertown was by far a pleasure to deal with, from the moment we walked in. The experience from start to finish was flawless. They are all great people who know the true meaning of customer service. More

I had ought two new BMWs there, and thought they would treat me nice. NO NO. They were good for many years until recently. They serviced my first BMW, which had issues of starting and vibrating. After treat me nice. NO NO. They were good for many years until recently. They serviced my first BMW, which had issues of starting and vibrating. After spending about 2K and about 10 miles out of their parking lot, the car died on the way home!! The service managerS refused to send a tow truck to help bring the car back and checking what was wrong! The altitute was so bad!! Unfortunately for me, the Watertwon dearlership was near my work and convenient. I decided to forgive them and brought back my new BMW back to fix the seat leather, which has changed color, though it is still under warranty. The service guy would not fix for me and gave me a lot of BS. I decided to never go back to this dearlership and went to Bridgeport, where they replaced the seat leather and fix a tire for me. FYI, I had fixed another of the front tire at Watertwon previously, which was about $120 more than the price I paid at Watertown. My recommendation, do NOT go to BMW Watertwon. More

I just bought my car at BMW of Watertown about 3 weeks ago. First of all the sales person was not helpful at all and made all these promises to get me to buy the car but when I went to pick them up didn't ago. First of all the sales person was not helpful at all and made all these promises to get me to buy the car but when I went to pick them up didn't follow through on any of them. Couldn't even give me an owners manual. Then they called me a few days later and said I had to bring the car back for emissions which should be about a half hour and ended up taking three and a half hours. A few days later the starter goes bad and it's in the shop for two days. Now about two weeks later it has three more issues and I called to schedule an appointment for service and spoke to the service manager Pete and he was VERY rude and told me it wasn't his problem and that it wasn't his job to get me a loaner vehicle while the car is being serviced and called me a snot and said he didn't wanna help me. More

I was looking for a gently used BMW because my sister said they were good cars. Joe helped me to pick the right car for me. He told me all the features my car had and when I test drove it was amazing. said they were good cars. Joe helped me to pick the right car for me. He told me all the features my car had and when I test drove it was amazing. He did a wonderful job getting me just what I wanted. I love my gently used black BMW. I think I look good in it too. just saying. More

BMW of Watertown exceeded my expectation! It all started with my client advisor, Chris Hughes. From my initial email contact a couple of weeks ago when I was in the process of relocating from SFO to CT. We with my client advisor, Chris Hughes. From my initial email contact a couple of weeks ago when I was in the process of relocating from SFO to CT. We got the deal done by email and phone. The day I arrived at the dealership, he was very professional and made it seamless to work with. Then I met with the finance director, Stephen, he was very helpful and even took time to help me understand the CT lay-out (knowing that I am coming from the West coast). Christ then closed out my visit by walking me through the car and what I needed to know to start the fun driving. Outstanding work. Great job team Watertown! Your GM Job Pimentel (who I also met on my way out) should give you both a good raise! More

I had a breakdown and I'm from another part of the State (near RI border). The dealership took my car, diagnosed it promptly and when it became apparent that it would take longer due the amount of work, ev (near RI border). The dealership took my car, diagnosed it promptly and when it became apparent that it would take longer due the amount of work, even provided a loaner. Great job. I'm pleased with the dealership--above and beyond! More

I bought my first Pre-Certified 2008 BMW 5 series at the BMW of Watertown, and all I have to say is that it has truly been the best experience for me in comparison to all the other dealership that I have ev BMW of Watertown, and all I have to say is that it has truly been the best experience for me in comparison to all the other dealership that I have ever dealt with in the past. The sales department has surpassed all of my expectations. They were extremely patient, informative, responsive and thorough with all of my questions. Additionally, I would also like to commend the Janazzo Family for their high level of professionalism, attentiveness and friendliness. It is my experience that when buying a commodity product, especially a luxury vehicle, the single greatest differentiator in making a determination where to do business is the people you are working with. As a result of my experience, not only will I recommend this great dealership to all of my family and friends, but I am guaranteed to be a repeat customer. Thank you again BMW of Watertown. More

My wife and I have been very happy with both the sales and service departments at BMW of Watertown. From the very beginning in 2004 when my wife wanted a 330ci convertible, the sales people accomodated h and service departments at BMW of Watertown. From the very beginning in 2004 when my wife wanted a 330ci convertible, the sales people accomodated her every request and somehow procured the exterior and interior colors she had requested as well as the 6-speed manual transmission, which at the time, we had not been able to find through any other dealer within a 50 mile radius. All the other dealers could come up with was an automatic transmission, and a model 325, not a 330, which has just the right amount of critical oomph when you need it. After that the scheduled service was free for the first few visits. We did not have to spend any money on repairs until June 2011, but duh, by now it was 7 years old and it was time to fix the brakes and a few other things. I came in today for my yearly oil change and checkup and including the just under $100 I paid for that, our total repair expenditure on this vehicle in 8 years, not including tires, has been just under $1500. What other kind of car do you know that has required less than $200 of repairs per year for 8 years and still runs like clockwork? If you have need of an emergency fix, BMW of Watertown is very accomodating. My wife slid off the driveway into a bush one weekend two winters ago when we had all that snow and one side of the rear bumper came loose. Being a "real man" I duct taped it until I could call BMW on Monday. They said, come on in. I did and they fixed it for free in about 10 minutes and I was back on the road minus the duct tape. Sweet! So a big round of applause to our Deutche Freunden at BMW and all the friendly and efficient people at BMW of Watertown. More

I just purchased a BMW X6M from BMW of Watertown. Pete in Service is great and so was Kim the salesperson. They fired Kim two days after I bought my car. It was the third car I bought from Kim (x5, m6 &X6m) Service is great and so was Kim the salesperson. They fired Kim two days after I bought my car. It was the third car I bought from Kim (x5, m6 &X6m) and plan to buy from Kim again where ever he ends up working. However, Steve Lucas is the worst person I've ever had to deal with when buying a car. He cares only about what will make him money, lies to try to get you to spend more money on extended warrenties and protection plans but could care less about the customer. Lies Lies Lies! I will never purchase a BMW from BMW of Watertown again. I'm was waiting for a refund check for $1500.00 that was promised by Steve and now 2 months later when I called to ask where it was he says oops I messed up your not entitled to it. Someone should say oops you don't deserve a pay check if you can't do your job correctly. I have bought 13 BMW's in 8 years and the last 3 in 2010-2011 from BMW of Watertown. I will be going back to Bridgeport for my next one More