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BMW of Waterbury
Waterbury, CT
656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 656 reviews
December 27, 2012
Jerome is by far the best client advisor I have ever dealt with, and this is coming from someone who has purchased 5 cars in the past 9 years . He is extremely honest and upfront, and dedicated to get dealt with, and this is coming from someone who has purchased 5 cars in the past 9 years . He is extremely honest and upfront, and dedicated to get you a price that you are comfortable with. This dealership overall was a delight to deal with, and I would highly recommend them to anyone looking for a new or preowned vehicle. More
by K.Dugan
December 10, 2012
I live in California but needed a PPI on a car I was buying near BMW of Watertown. The service department was friendly and courteous and inspected the prospective vehicle to my satisfaction. The price buying near BMW of Watertown. The service department was friendly and courteous and inspected the prospective vehicle to my satisfaction. The price was very reasonable. Based on my experience with BMW of Watertown, I would recommend them. More
by clex2
Employees Worked With
Sheneta Dailey, Nick Allen
November 21, 2012
Nick is great; he is very knowledgeable and a pleasure to work with. I purchased my BMW from a different dealership but their service was not good so I went to BMW of Watertown and am so glad I did. work with. I purchased my BMW from a different dealership but their service was not good so I went to BMW of Watertown and am so glad I did. More
by deb.conner
Employees Worked With
NICK ALLEN
November 17, 2012
I recently had an issue with my new X3..my first BMW. Rich D'Angelo was amazing in helping me get the issue resolved. I feel confident that any problem I have he will be able help me with. Nick Allen w Rich D'Angelo was amazing in helping me get the issue resolved. I feel confident that any problem I have he will be able help me with. Nick Allen was also great to work with. As a new BMW owner I can honestly say my X3 and me are in great hands! More
by janalbert
Employees Worked With
Nick Allen and Rich D'Angelo
November 16, 2012
I trust Rich's opinion on the work that needed to be done on my car. He is trustworthy and the quality of the work is exceptional. I was told at another dealership that didn't put my car up on a lift, that on my car. He is trustworthy and the quality of the work is exceptional. I was told at another dealership that didn't put my car up on a lift, that my tires were only about 40% worn. When Rich had the tires checked out, one of the front tires, on the inner rim, was so worn that he said I would've had a blown out, very soon. I replaced all four tires and had a front end alignment. My car drives like a new car! Any other suggestions that Rich had were well taken - I replaced the battery too. I feel very safe driving my car for another 90,000 miles! More
by joanbo
Employees Worked With
Rich D'Angelo
November 14, 2012
Rich D'angelo has been my service advisor since I purchased my vehicle in 2011. Rich has been extremely accommodating and has always been able to entertain all of my service related questions. He has purchased my vehicle in 2011. Rich has been extremely accommodating and has always been able to entertain all of my service related questions. He has always been reliable and trustworthy, offering valuable advice to keep my vehicle running at its best at the lowest possible cost. Rich has worked with the parts department and the skilled team of mechanics to install and retrofit several parts at my request. Rich shares a passion for automobiles and leverages his background and knowledge of motor vehicles to relate to and help his customers. Since I have started bringing my vehicle to BMW of Watertown I have moved away from the area and am now within closer vicinity to several other Connecticut BMW Service Centers. I have continued to return to BMW of Watertown because of the dedicated employees such as Rich. Rich is an asset to the dealership and a valuable member of the service department. I can honestly say that I will continue to bring my vehicle to BMW of Watertown for as long as Rich and the other helpful members of the service department are there. More
by tua83222
Employees Worked With
Rich D'angelo
October 25, 2012
The special financing incentive (first two payments paid by BMW) from Joseph DeMayo was rescinded by the dealership on the day I took ownership of the vehicle after confirming the deal with Mr.DeMayo two da by BMW) from Joseph DeMayo was rescinded by the dealership on the day I took ownership of the vehicle after confirming the deal with Mr.DeMayo two day earlier. Value of this incentive was $1,500. Repeated attempts to re-instate the incentive were ignored by Christopher Janazzo. BMW of North America also attempted to persuade Mr. Janazzo to reconsider without success. I will refer all of my service and future purchases to another BMW dealer. I will also inform everyone I know of my experience with BMW of Watertown. Seems like it would have been a small price to pay for the volume of potential lost business. More
by bdublu
October 24, 2012
Ms. Daily was very helpful to me, and prompt, both on the phone and in person at the time of my visit. I had purchased a 5 year old BMW 320xi in a private sale. It was a one previous owner car and had been phone and in person at the time of my visit. I had purchased a 5 year old BMW 320xi in a private sale. It was a one previous owner car and had been purchased and always serviced at this dealership. I took it to Watertown for its last warranty service. I was very pleased with the service, and particularly with the help I got from the Shop Foreman. He went to the parking lot with me and gave me at least 20 minutes of his time to review the iDrive system. That was very helpful because the owner's manual is so detailed. This dealership is one hour's drive from my house, and I have a trusted foreign automobile service garage about 1/4 mile from my house, which services BMW's. Now that the car is off warranty I will probably use my local mechanic but will certainly drive to Watertown if needed. More
by mbs178
Employees Worked With
Shenata Daily, Nick Allen
October 21, 2012
I have had the pleasure of receiving very patient and polite tutorial from NICK ALLEN,Service Employee, at BMW of Watertown, Ct. I am older and not generally a fan of the often difficult to use IDRIVE/ polite tutorial from NICK ALLEN,Service Employee, at BMW of Watertown, Ct. I am older and not generally a fan of the often difficult to use IDRIVE/ICOMMAND feature of my 2008 gently - used 5 X Series vehicle. Fortunately, Nick has been assigned to me on 3 visits at the Dealership when I stopped in with questions. Nick is kind, knowledgable, and professional! It is truly reassuring and refreshing to know that he is available to review concerns that I present and to help me navigate the extremely lengthy and confusing Instruction Manual. :) THANK YOU, Gloria Panasci More
by Glopan
Employees Worked With
Nick Allen, SERVICE DEP'T.
October 06, 2012
The dealership has made every effort to meet my needs in a courteous and professional manner. The service department was thorough and time efficient meeting my specific needs in terms of providing a courtes a courteous and professional manner. The service department was thorough and time efficient meeting my specific needs in terms of providing a courtesy car. Jerome was tireless in providing me with answers to my many questions in a friendly and courteous manner. I would definitely recommend this dealership to others. More
by DavidMBMW
