BMW of Waterbury

I wrote a review at the beginning of the year when I purchased my 2011 328 i x-drive M-sport. Sales person that I dealt with was awesome and I wish he was still there (Jerome). Anyways, time for the s purchased my 2011 328 i x-drive M-sport. Sales person that I dealt with was awesome and I wish he was still there (Jerome). Anyways, time for the service department. I have never experienced anything like this in my life especially when I paid 34,000 dollars for a used car. Many little thing on the vehicle have been breaking, but that is part of nature sometimes. It all started when it was time for service. They told me it would be about a week.... No problem.. drop the car off, pick up the loaner, explain what was wrong with the vehicle, and come back in a few days to pick the vehicle back up... Seems to be a simple execution of what customer service should be especially when one purchases "the ultimate driving machine." Think again... Was supposed to drop the car off at 830 am on a Tuesday. I get a call Monday at 500 pm stating that they don't have any loaner vehicles. So my next question was okay, so what do you want me to do? The service department told me that they will call me when a car is available. My next question is the vehicle says I have 200 m/s before the oil is due? Did you want me to drop the car off at a different dealer so I don't go over the allotted mileage? I was told he doesn't know. Great service.... I work third shift, overtime, and am in school full time... I don't have time to guess or receive calls 15 hours before the vehicle is supposed to be serviced to cancel. Anyway, I receive a call 2 days later stating to drop the car off at anytime in the morning. Drop the car off at 730 am, was told that the service manager gets there at 8am.. I tend to like to be on time for an appointment, so I was there a little bit early. Service manager gets there at almost 830am.. awesome. Not a problem though because I had the afternoon to myself. One thing I didn't understand was that there were 4 loaner cars sitting out in front of the building. (You can see that they are loaners because of the USA symbol on the doors). I find that strange since there were no la Things wrong with the car: shade in back broken, shifter knob broken, seatbelt extender broken, right quarter panel light (clip holding it in broken), front breaks squeeking and grinding (39,100 miles on vehicle, so time to be done anyway), battery light keeps coming on that it needs charge and to unplug external devices, car stalled out several times during winter time, remote battery always low, slipping out of third gear, and finally my model had a recall that needed to be fixed. Service manager Craig was good to me... said he would do front brakes and to bring the car back in 2000 miles to do back brakes... No problem there. Said if the car hasn't stalled recently, it could have bad gas from a mom and pop store. Sometimes that happens. Perfect, I don't have to worry about stalling and I have a Shell right down the road, will only use them. I call on Monday. Service manager Craig is hurt and wont be in for awhile (my condolences). Was told front brakes are fine. Told that they don't know why the car is slipping out of third gear, they scanned it and test drove it (liars). Dropped the car off with 39,100 miles and a full tank of gas. Picked the car up with same miles on it and full tank of gas, that's weird. They said that the battery is showing nothing is wrong with it (I am making this up and pulled this out of thin air). They were back ordered on the parts: back shade and shifter, I still picked the car up because I am livid right now. Fixed light clip but still not flush with the quarter panel. I asked why they wouldn't replace brakes when they told me they would and they said nothing is wrong with them. Car has almost 40000 miles on it and brakes have never been replaced. Vehicle is driven mostly city miles. The car now says that the front brakes don't need to be replaced for another 43000 m/s. So, I am going to get 80000 miles on a pair of brakes. Unbelievable.... The worst part about it is when I drove the car out of the lot, the brakes where grinding while taking a right hand turn from a stopped position. Going up a hill on the way home shifted from third to four and it slipped into neutral again.... Great job BMW.... As soon as my car comes off of warranty, I can guarantee you that they will be more then happy to charge me to replace and fix everything. I will be trading the car in and getting something more reliable and with a service crew that doesn't lie and treat you like a piece of garbage. I will never do business with BMW of Watertown again, they have no idea how to plan or treat their customers like customers. Most of all they are absolute liars. I am not looking for something for nothing, but when you purchase a luxury car you would expect luxury service, well think again if you plan on purchasing something from BMW of Watertown. Absolutely terrible. Jerome please come back, this wouldn't have happened if he was still working there. Through the facts and circumstances presented above, this is why I am giving BMW this rating. More

Brought our "Baby," our 1997 Z-3, to BMW of Watertown for her first check-up/oil change since we moved to CT. We had made the service appointment with Nick. He was very professional on the phon Watertown for her first check-up/oil change since we moved to CT. We had made the service appointment with Nick. He was very professional on the phone. The service rep that checked us in is Rich D'Angelo. Friendly, extremely knowledgeable, professional, personable, (and VERY PATIENT with the car's old and fussy owner,) Rich took the car quickly through the initial part of the service procedure to our complete satisfaction. He has a great skill with installing trust in him, and his agency. The car was given a complete going over and an oil change in less than an hour. We were able to wait while the service was performed. Then even though there was a light on and off rain, Rich said they wanted to wash the car for us. Being a very low mileage Z, we are really paranoid about the paint on the car, but he assured us they wash all the service customer's cars by hand, and are very careful. Our little Z came out looking better than ever, even in the (dreaded,) rain! Here is the best part, though. Sometime in the two years we've had the car, the front bumper had apparently been pushed in a very slight amount, maybe 1/2 inch. There are no marks in the paint, just a very small sort of misalignment. While Rich was out at the car writing up the initial service order, we pointed the damage out, and asked his advice as to possible repair. He said when his folks were done with the service, he'd send us to the body shop they use. So, off we went, just around the corner to Affordable Auto Body, the official shop that does body work for Watertown BMW. Rich had called them ahead to say we were coming, and even though their shop is only around the corner, a very friendly tech met us in the driveway, as we were pulling in. Calling us by name, he proceeded to assess the car's bumper area. Assuring us that it was a minor adjustment, he then offered to work on it, while we waited. (!) Within about fifteen minutes, he had the bumper aligned, and as good as new! And most amazing of all, was, NO CHARGE!! We've been restoring cars, collecting, buying, selling, and generally fooling with cars for about fifty years. In all of that time, only a handful of car dealer experiences would match that of the wonderful help and good feelings we have from knowing Rich at BMW of Watertown, and the kind folks at Affordable Auto Body! Many thanks for a wonderful car experience. We'll be back!! More

The service department at BMW of Watertown has been phenomenal. They make owning and caring for a BMW easy. I have been taking my 3-series there ever since I purchased it (pre-owned) almost two years a phenomenal. They make owning and caring for a BMW easy. I have been taking my 3-series there ever since I purchased it (pre-owned) almost two years ago. I can honestly say that I will not take my BMW anywhere else. Rich D'Angelo and Nick Allen have provided the knowledge and expertise to service my vehicle in the most cost effective manner possible. Dan the technician has consistently been chosen to work on my vehicle due to his skill and attention to detail. Together they have always made my service experience extremely pleasant. I will continue to return to BMW of Watertown for all of my service needs. More

Rich has always gone out of his way to help me on service issues.He is polite and knows his stuff vary well. Rich takes the time to listen when I have questions and always gets right back to me with an answe issues.He is polite and knows his stuff vary well. Rich takes the time to listen when I have questions and always gets right back to me with an answer.You are very lucky to have someone like this with your company. I have spoke about Rich to many people and will continue to. Thank you! More

My wife and I both drive 3's. We bought hers from the guys in Watertown several years ago. They helped us find the right car at the right price, and their customer service has always been exemplary. the guys in Watertown several years ago. They helped us find the right car at the right price, and their customer service has always been exemplary. It has been a pleasure working with them. Recently, we were faced with some costly repairs. Diagnostics performed by a local mechanic determined that we needed a new wheel speed sensor... and then a new ABS/DSC control unit. Before going ahead with this work, I thought it would be a good idea to get a second opinion. I called Watertown and spoke with Nick Allen (Service Manager) who clearly has good experience and hands-on knowledge of these cars. After a brief conversation, Nick diagnosed the problem over the phone and suggested an alternate approach... which ended up saving us quite a bit of money. Now THAT is customer service! Many thanks again. More

I had seen an ad on Autotrader for a 2010 Certified 528 IDrive BMW, and I decided to visit the dealer and see the car in person. After inspecting the car I went into the showroom and asked to see a sales a IDrive BMW, and I decided to visit the dealer and see the car in person. After inspecting the car I went into the showroom and asked to see a sales associate. In about 2 minutes, Boris came over and introduced himself as one of the Client Advisors. After some prelininary discussions, we went on a 20-30 minute test drive, and Boris was extremely helpful in explaining all the technical aspects of the car, including the iDrive system, Navigation system, idrive Controller, etc., etc. Back in the sales office the serious discussions began, regarding the price of the car, and most importantly the dreaded trade-in value of my car, which did need new tires, brakes, and some cosmetic work. After going back and forth for a while, Peter Keast, the General Sales Manager joined the conversation, and more discussions, regarding trade in-values took place. Just to note the asking price of the BMW that I was interested in buying was never a real issue. I had checked all the similar cars within 100 miles on Autotrader and BMW of Watertown was the most competitive value for the money. Still not completely satisified, I left and did some more research on my trade-in using a few online buying sources, etc.,etc. About 2-3 hours later, I called Peter and told him I wanted to come back and purchase the car. Boris, Peter, and I had a brief disusion ( on the trade-in value of course), and after a few concessions on both sides, I purchased the car. I am giving BMW of Watertown a 100% rating, because of their great help, knowledge, consideration, and understanding of the car buying process. If you are looking to purchase a new or used BMW you must go to them. You can check out BMW of North Haven, BMW of Bridgeport, or New Country BMW, but you must visit BMW of Watertown, before making a final decision Again, thank you Boris and Peter for a truly wonderful buying experience. You guys are the best !!! More

Jerome was and is by far the best and most honest sales person that I have ever dealt with. I went in looking to gather information on buying a vehicle and walked out with a year old 328 x-drive. He not person that I have ever dealt with. I went in looking to gather information on buying a vehicle and walked out with a year old 328 x-drive. He not only gave me a great price, but took care of me as if I was family. I was looking to buy my wife and myself two new cars from the Honda dealership across the street, but was treated so poorly that I wouldn't send my worst enemy to do business with them. Again, I would highly recommend seeing Jerome if you are looking to purchase: new, used or a lease of a BMW. And if you don't think you can afford one, think again. Jerome will take care of you and will hit what ever price points you need. I really can't speak enough about how great my experience was. If Jerome decides to go to another dealership, whether it by Isuzu, I will purchase from him again. He also gave me his personal cell phone and anytime I needed help or had questions he always answered and helped me. Thanks again BMW of Watertown and especially to Jerome, My wife and I will be life long customers as long as you are there. More

On Friday some troubling alerts went off in my 335 so I pulled over immediately and called service. Sheneta was able to get me scheduled for first thing Monday morning with a loan car. She also assured me pulled over immediately and called service. Sheneta was able to get me scheduled for first thing Monday morning with a loan car. She also assured me the car was safe to drive over the week end. The work was completed same day and under the CPO warranty. When I dropped the car off it was clean and when I picked it up even cleaner. The entire experience was what I expect and appreciate. Easy and courteous. More