BMW of Waterbury

Very easy purchase, highly recommend Ian Yates was extremely friendly, easy going, helpful and provided us with a very honest and best deal on our 2014 328. As a very knowledgeable car bu Ian Yates was extremely friendly, easy going, helpful and provided us with a very honest and best deal on our 2014 328. As a very knowledgeable car buyer, my wife and I drove the extra distance to BMW of Watertown for our purchase, even though we have dealerships that are closer. He was the only sales rep that voluntarily included factory incentives in price offerings - and who we chose to close the deal with. Jeffrey Pearce, business manager, made it very easy to process our purchase during delivery. He provided options, pros/cons about extended warranties. My wife and I both highly recommend BMW of Watertown. More

Really Good Experience This is the first BMW I've owned. Choosing BMW of Watertown and having Dennis Smith as my salesperson is the best car buying experience I've ever had This is the first BMW I've owned. Choosing BMW of Watertown and having Dennis Smith as my salesperson is the best car buying experience I've ever had. Dennis is extremely professional, knowledgeable and his follow-through is outstanding. He was extremely helpful throughout the whole process and took time when the car was ready to explain and set up all the features. I know Dennis can be counted on if needed. I found BMW of Watertown a welcoming dealership and would recommend it and especially Dennis Smith to anyone. More

Excellent Customer Service Excellent customer service and a great deal on a 335xi. Dennis and Jeff really went out of their way to make my preowned purchase seem like a new car Excellent customer service and a great deal on a 335xi. Dennis and Jeff really went out of their way to make my preowned purchase seem like a new car purchase by addressing all my concerns including repairing a few minor typical used car imperfections. I am extremely pleased with the car as well as the entire buying process and was treated very professionally and above board in all aspects of the transaction including a very fair offer for my trade-in. I look forward to future business with BMW of Watertown and highly recommend this dealership. More

Great Buying Experience at BMW of Watertown We are returning customers to BMW of Watertown and though it has been some time since our last purchase from this dealership it was easy to return aft We are returning customers to BMW of Watertown and though it has been some time since our last purchase from this dealership it was easy to return after meeting Ian Yuhas. Ian was extremely instrumental in our recent decision to lease a new 5 series from BMW of Watertown as he is a consummate professional which when combined with his friendly manner and impressive knowledge of the vehicle made our decision that much easier. He is truly an asset to the dealership and should be recognized for his efforts to go above and beyond our expectations in order to accommodate us. More

Outstanding dealership with professional personnel. Gerald Hampton went out of his way to give excellent service! There was no pressure to make a purchase. Actually, the experience of purchasing the Gerald Hampton went out of his way to give excellent service! There was no pressure to make a purchase. Actually, the experience of purchasing the BMW was fun! Joanne Bugai More

I have only praise for Ian's attentiveness. I returned for an Encore visit to go over some of the features I was not using on my BMW 328xi. He made sure that I was able to use my "technology pac returned for an Encore visit to go over some of the features I was not using on my BMW 328xi. He made sure that I was able to use my "technology package" and the BMW connected features. He was patient and appeared to be enjoying the "teaching" lesson. He made my choosing BMW of Watertown a very positive experience. More

The sales associate, Perry Gentile, was extremely helpful throughout the entire process. Both Perry and Jeffrey Price were very knowledgeable and patient with my questions. This is the second certified BMW I throughout the entire process. Both Perry and Jeffrey Price were very knowledgeable and patient with my questions. This is the second certified BMW I bought at this dealership and both times they have been very fair in negotiating the price. After the sale Perry was extremely helpful in helping me get the bluetooth, GPS and controls setup with my preferences. He's also followed up with me twice to ensure I'm satisfied with the purchase. If you're in the market for a new or used BMW this is the place to go. Although this is a smaller dealership with less inventory the customer service and attention to the customers can't be beat - true family atmosphere. More

I just purchased a BMW 328i GT from Ian at BMW of Watertown. We went there to look at a 328 xDrive and saw the GT. We were very impressed with the car. I had spoken to Ian on the phone and he seemed Watertown. We went there to look at a 328 xDrive and saw the GT. We were very impressed with the car. I had spoken to Ian on the phone and he seemed nice and straight forward. We worked with him to find the car we wanted. His pricing was great without hassles. Ian searched all of the cars that were coming into the East coast. We found one that had what we wanted and didn't have what we didn't want. We were a little hesitant about the color, so we left it as maybe, with the possibility of ordering from Germany. We found some other pictures of the car in the color available and it looked great. We ordered the car on Monday. They worked to get us the car which had just arrived in the port. They had to swap with another dealer and then get the car us to Ct. They were in constant contact with us. We picked up the car on Saturday. Ian called before we got there to tell us how good the color looked and he was right. We had a great experience with Ian and the dealership. I asked him to keep an eye out for a 335 convertible I know a friend of mine wants. I am happy to send my friends to him for business. I would give them 6 stars if available. More

Great experience! Great customer service. Perry was great and we enjoyed working with him. Jeff P. worked with us to get the payment we wanted. Luis in service was very helpful and we enjoyed working with him. Jeff P. worked with us to get the payment we wanted. Luis in service was very helpful More

The service I received when visiting BMW of Watertown on Wednesday February 12th was over and above. I had a concern about my drivers side rear tire. Rich and Nicholas spoke to me in the parking lot, took Wednesday February 12th was over and above. I had a concern about my drivers side rear tire. Rich and Nicholas spoke to me in the parking lot, took my car right in to check, while I waited only a short while in a comfortable environment. They checked all of my tires and assured me everything was safe. I am grateful for the attention and care I received. More