BMW of Waterbury

Excellent Customer Service Excellent customer service and a great deal on a 335xi. Dennis and Jeff really went out of their way to make my preowned purchase seem like a new car Excellent customer service and a great deal on a 335xi. Dennis and Jeff really went out of their way to make my preowned purchase seem like a new car purchase by addressing all my concerns including repairing a few minor typical used car imperfections. I am extremely pleased with the car as well as the entire buying process and was treated very professionally and above board in all aspects of the transaction including a very fair offer for my trade-in. I look forward to future business with BMW of Watertown and highly recommend this dealership. More

Great Buying Experience at BMW of Watertown We are returning customers to BMW of Watertown and though it has been some time since our last purchase from this dealership it was easy to return aft We are returning customers to BMW of Watertown and though it has been some time since our last purchase from this dealership it was easy to return after meeting Ian Yuhas. Ian was extremely instrumental in our recent decision to lease a new 5 series from BMW of Watertown as he is a consummate professional which when combined with his friendly manner and impressive knowledge of the vehicle made our decision that much easier. He is truly an asset to the dealership and should be recognized for his efforts to go above and beyond our expectations in order to accommodate us. More

Outstanding dealership with professional personnel. Gerald Hampton went out of his way to give excellent service! There was no pressure to make a purchase. Actually, the experience of purchasing the Gerald Hampton went out of his way to give excellent service! There was no pressure to make a purchase. Actually, the experience of purchasing the BMW was fun! Joanne Bugai More

I have only praise for Ian's attentiveness. I returned for an Encore visit to go over some of the features I was not using on my BMW 328xi. He made sure that I was able to use my "technology pac returned for an Encore visit to go over some of the features I was not using on my BMW 328xi. He made sure that I was able to use my "technology package" and the BMW connected features. He was patient and appeared to be enjoying the "teaching" lesson. He made my choosing BMW of Watertown a very positive experience. More

The sales associate, Perry Gentile, was extremely helpful throughout the entire process. Both Perry and Jeffrey Price were very knowledgeable and patient with my questions. This is the second certified BMW I throughout the entire process. Both Perry and Jeffrey Price were very knowledgeable and patient with my questions. This is the second certified BMW I bought at this dealership and both times they have been very fair in negotiating the price. After the sale Perry was extremely helpful in helping me get the bluetooth, GPS and controls setup with my preferences. He's also followed up with me twice to ensure I'm satisfied with the purchase. If you're in the market for a new or used BMW this is the place to go. Although this is a smaller dealership with less inventory the customer service and attention to the customers can't be beat - true family atmosphere. More

I just purchased a BMW 328i GT from Ian at BMW of Watertown. We went there to look at a 328 xDrive and saw the GT. We were very impressed with the car. I had spoken to Ian on the phone and he seemed Watertown. We went there to look at a 328 xDrive and saw the GT. We were very impressed with the car. I had spoken to Ian on the phone and he seemed nice and straight forward. We worked with him to find the car we wanted. His pricing was great without hassles. Ian searched all of the cars that were coming into the East coast. We found one that had what we wanted and didn't have what we didn't want. We were a little hesitant about the color, so we left it as maybe, with the possibility of ordering from Germany. We found some other pictures of the car in the color available and it looked great. We ordered the car on Monday. They worked to get us the car which had just arrived in the port. They had to swap with another dealer and then get the car us to Ct. They were in constant contact with us. We picked up the car on Saturday. Ian called before we got there to tell us how good the color looked and he was right. We had a great experience with Ian and the dealership. I asked him to keep an eye out for a 335 convertible I know a friend of mine wants. I am happy to send my friends to him for business. I would give them 6 stars if available. More

Great experience! Great customer service. Perry was great and we enjoyed working with him. Jeff P. worked with us to get the payment we wanted. Luis in service was very helpful and we enjoyed working with him. Jeff P. worked with us to get the payment we wanted. Luis in service was very helpful More

The service I received when visiting BMW of Watertown on Wednesday February 12th was over and above. I had a concern about my drivers side rear tire. Rich and Nicholas spoke to me in the parking lot, took Wednesday February 12th was over and above. I had a concern about my drivers side rear tire. Rich and Nicholas spoke to me in the parking lot, took my car right in to check, while I waited only a short while in a comfortable environment. They checked all of my tires and assured me everything was safe. I am grateful for the attention and care I received. More

I had a great buying experience at this dealership. I was treated with professionalism and courtesy and my test drive of the BMW X3 was actually fun! The hills and winding roads in the Watertown area re was treated with professionalism and courtesy and my test drive of the BMW X3 was actually fun! The hills and winding roads in the Watertown area really let you experience why folks enjoy driving BMWs. They managed to find the exact car I wanted (color and options) at a good price. My salesman Ian was very patient and helpful and General Manager Peter Keast worked with me on a price that I felt comfortable with. Overall it was a very positive experience and I highly recommend this dealership. Karen Hart More

my 2002 bmw went in for service for no heat blowing i recieved a phone call 2hrs later explaining the problem an was parts needed to be order. at that time iwas asked if i needed a loaner car since i hav recieved a phone call 2hrs later explaining the problem an was parts needed to be order. at that time iwas asked if i needed a loaner car since i have access to a company car no loaner was necessary i was called 2 days later by rich stating the parts were in an they would be installed next day rich called an said the mechanic wanted to go a step further he found the air cowl leaking water soaking the micro filter an getting into the fan motor causing it to fail these parts needed to be replaced since they caused the problem in the first place more parts were ordered since it was the weekend rich went out of his way to locate me aloaner car since 1 wasnt available at first rich was able to keep the price right around the first quote an i was gratefull for that the experience opened my eyes to dealer repairs an the service you get my hats off to rich dangelo an the whole crew at bmw of watertown thank you john goodman More