BMW of Waterbury

Transparent, Fair and Attentive The dealership landed a one-of-a-kind and much sought after porsche 911. When contacted they provided a wealth of information about the vehicle and d The dealership landed a one-of-a-kind and much sought after porsche 911. When contacted they provided a wealth of information about the vehicle and did not press the sale. They were very transparent and fair in their dealings and attentive to my questions and schedule. They accommodated a short-notice test drive, and provided an extended period of time for back roads and highway, then another round with just my wife and I. The deal making was honest and unpressured. When we eventually decided to purchase the vehicle they were genuinely happy for us and facilitated the transactions smoothly and quickly. Our sales agent, Tom Zukowski was great. He really got to know us and our situation, and even shared some of his personal experiences that added value to our understanding of both the vehicle and deal. Overall a great experiences, and we love our NEW 2003 Porsche 911 Carrera 4S. FYI, I also have a BMW X3 that is serviced at BMW of Watertown. The transparent and fair dealings in sales is carried through to the service department. More

Exceeded expectations I highly recommend Dennis Smith. He was friendly, professional and accommodating. He made my car buying experience a pleasant one which was unexpecte I highly recommend Dennis Smith. He was friendly, professional and accommodating. He made my car buying experience a pleasant one which was unexpected based on my prior dealings with car salesmen. A+ rating for the dealership! BMW of Watertown will be my first choice when I am ready for a new vehicle. More

Satisfied customer Dennis was very friendly, professional and accommodating. We would recommend him to anyone. We felt relaxed and not pressured. Great work. Also, Jef Dennis was very friendly, professional and accommodating. We would recommend him to anyone. We felt relaxed and not pressured. Great work. Also, Jeffrey Pearce was great to work with. Very respectful. More

Straightforward and painless Ian was a pleasure to deal with - friendly, honest, and direct. Transaction had no surprises and everything was explained clearly and without any con Ian was a pleasure to deal with - friendly, honest, and direct. Transaction had no surprises and everything was explained clearly and without any confusion or ambiguities - thoroughly professional and responsible. More

Wonderful experience I normally do not write reviews however, I feel compelled to do so in this case. I recently purchased 228i and cannot say enough about the professio I normally do not write reviews however, I feel compelled to do so in this case. I recently purchased 228i and cannot say enough about the professionalism and overall pleasant experience in working with both Maurice Janazzo and Jeff Pearce. I will certainly share this experience with my friends and colleagues. Kudos to you both and thank you. More

excellent experience Excellent experience purchasing a certified pre-owned 328 xi. There was no pressure. The sales associate even offered to come to my home to help sy Excellent experience purchasing a certified pre-owned 328 xi. There was no pressure. The sales associate even offered to come to my home to help sync my garage door opener if needed. Would recommend this dealership. More

Great Buying Experience It was a pleasure working with Dennis (and Jeff) to buy our new car. He was courteous, professional, responsive and accomodating throughout the proce It was a pleasure working with Dennis (and Jeff) to buy our new car. He was courteous, professional, responsive and accomodating throughout the process and made the buying experience and overall very positive one. We were very satisfied with our interactions and would certainly recommend Dennis and Watertown BMW to those looking for a great buying experience. More

First car purchase in 15 years We were looking for a preowned SUV as our first car purchase in 15 years and found BMW of Watertown online through a search. They had a beautiful cer We were looking for a preowned SUV as our first car purchase in 15 years and found BMW of Watertown online through a search. They had a beautiful certified preowned X5 we were interested in seeing. I called to schedule a test drive and from the initial contact the staff were extremely friendly and accomodating. We met with Thomas Zukowski to test drive the car and upon meeting him we were put at ease with his vast knowledge of BMW and amazed at his ability to honestly compare the X5 with other competitors vehicles. We fell in love with the car during the test drive and were pleased with the ease of price negotiating and Thomas' help and informative sales style. He was not remotely pushy and we didn't feel like we were being sold a "used car" by a "used car saleman". We would definitely recommend BMW of Watetown and especially Thomas. More

BMW of Watertown - Car buying made easy...! After looking at many used BMW's at various dealerships across Connecticut, I stopped into BMW of Watertown to see what they might have in their inven After looking at many used BMW's at various dealerships across Connecticut, I stopped into BMW of Watertown to see what they might have in their inventory. I ran into Tom Zukowski in the parking lot. I told him that I was thinking of buying a used 3 series, but wasn't sure which model was right. Tom suggested that I drive a few of them back to back. We did so and quickly narrowed in on the car that was right for me, a 335i X-drive with the Sport Package. Tom was super friendly, supper helpful and very consultative. Tom knew his products like the back of his hand (a rare treat today). He explained the differences and helped me make a the right decision. There was never any pressure and once I had decided to buy, Tom made the rest of the process so easy for me. Financing, insurance, registration, he took ownership of everything. I usually don't enjoy buying cars. I can't stand the game play, pressure and nonsense. But this time.... This time was different. It was an absolute pleasure to do business with Tom, Jeff and BMW of Watertown. I look forward to going back. More

Great Experience & Customer Service Kristen was very responsive to all my inquiries, and Dennis made the car buying experience as 'pain free' and smooth as possible. Dennis is extremely Kristen was very responsive to all my inquiries, and Dennis made the car buying experience as 'pain free' and smooth as possible. Dennis is extremely professional, and he did a great job in explaining car features and iDrive (as this is my 1st BMW). He was extremely helpful throughout the whole process and took time when the car was ready to explain and set up all the features. I know Dennis can be counted on if needed for any follow-up. I found BMW of Watertown a welcoming dealership and would recommend it. More