BMW of Waterbury

Misak Kesterlian is an absolute professional who truly takes the time to listen to you and walks you through all your options without any pressure. I highly recommend this dealership and Misak! takes the time to listen to you and walks you through all your options without any pressure. I highly recommend this dealership and Misak! More

I worked with Misak Kesterlian and would highly recommend this dealership. Such great customer service. this dealership. Such great customer service. More

I had the pleasure of working Karl and he was amazing and thorough at explaining everything! Matthew in finance was a pleasure to work with as well! thorough at explaining everything! Matthew in finance was a pleasure to work with as well! More

Visited with Misak. Had a great experience. Very knowledgeable and gave helpful advice on choice of vehicle for me. I would highly recommend this dealership for your next BMW purchase. knowledgeable and gave helpful advice on choice of vehicle for me. I would highly recommend this dealership for your next BMW purchase. More

Excellent customer service, and very well-managed. A special shout out to Haley Persichilli. I drove my car into service center and was going to be waiting until it was done in about 3 hours. Not only special shout out to Haley Persichilli. I drove my car into service center and was going to be waiting until it was done in about 3 hours. Not only did Haley kept me updated on the progress in person, but keeping me in the know on a certain material shortage that they were anticipating. Not a short while after, Haley confirmed the material shortage and had already arranged for a loaner (which was not available previously and hence I had opted to stay back at the service center). Thank you, Haley! Now about the car - it was done right, oil changed, filters changed, vacuumed recalls reviewed and done. I had a complaint on brake pulsating, which was confirmed and corrected. All-in-all brilliantly done. Well done by a very well managed, and customer-centric team! Thank you. Will be back at this service dealer. More

My experience with BMW of Waterbury was phenomenal. Very easy and straightforward. Khaled is an excellent salesman with years of experience on his hands and explained everything very well, as well as helpin easy and straightforward. Khaled is an excellent salesman with years of experience on his hands and explained everything very well, as well as helping me to understand the cars better to come to a better decision on my purchase that would fit the most for me. Definitely recommending, thank you guys so much for you service! More

I am currently in the process of buying my fourth BMW and will only be dealing with salesmen, Dennis Smith, at Waterbury BMW. If your looking for a seamless experience from the beginning to the end, Dennis i will only be dealing with salesmen, Dennis Smith, at Waterbury BMW. If your looking for a seamless experience from the beginning to the end, Dennis is your go to person. More

My wife and I are from the Albany, NY area and tried to purchase a BMW X3 from Keeler Latham and had a very bad experience. They changed the price and package we agreed to overnight and tried to scam us. purchase a BMW X3 from Keeler Latham and had a very bad experience. They changed the price and package we agreed to overnight and tried to scam us. Not happy with them at all. Found a 2021 in CT at BMW of Waterbury and had an awesome experience with them. Dennis was our guy and very professional. The whole organization was great and on top of their game. No scams or last minute changes that would affect us as buyers. We will absolutely go back to Waterbury and purchase our future cars from this company. *Ask for Dennis - he doesn't pressure you and is very professional!! More

Dennis helped me out and was very good from start to end. I’m enjoying my vehicle. I’m enjoying my vehicle. More