BMW of Waterbury

Worth the return Based on our previous experiences with the former owner of this BMW dealership, we had switched to an Audi for the last 4 years. We hesitantly return Based on our previous experiences with the former owner of this BMW dealership, we had switched to an Audi for the last 4 years. We hesitantly returned (having missed the BMW driving experience) to see if there were improvements. Our experienced salesperson, Brad Epstine, helped us quickly realize that we made the right choice. He was a pleasure to work with and we drove away with a car we hope to have for many years. It's good to be back! More

Professionalism I came to BMW of Watertown as a result of my long standing relationship with Walter Modeen as it is a bit out of my way.. He put me in contact with De I came to BMW of Watertown as a result of my long standing relationship with Walter Modeen as it is a bit out of my way.. He put me in contact with Dennis Smith and Charles Toscano, who treated me not only as a customer, but as a friend. All that while always being professional and courteous.They worked together to make me happy with my lease package. Thank you guys!! More

750xi Excellent service experience from my purchase of a new 750XI - Received a reasonably good trade-in value - the purchase and trade transaction was very Excellent service experience from my purchase of a new 750XI - Received a reasonably good trade-in value - the purchase and trade transaction was very accommodating - My past experience with the new management on the service of my 750LI trade in was also very professional More

Excellent Sales and service experience Excellent service and sales experience. I brought my 2010 M6 in for service John Ramos my service advisor couldn't do enough to accommodate me.There w Excellent service and sales experience. I brought my 2010 M6 in for service John Ramos my service advisor couldn't do enough to accommodate me.There was a recurring problem that one other BMW dealership could not rectify. Thanks to Hoffman it is now a past memory. I was so impressed my son needed a car and i worked with Jeff Baldwin who went out of his way to put a deal together that met my son's budget and desire to own a BMW. A special thanks to Charlie (Finance Manager) to help make it happen More

Fine experience. I have purchased several autos in my lifetime and this was the most comfortable experience in memory. Lots of good and timely information available a I have purchased several autos in my lifetime and this was the most comfortable experience in memory. Lots of good and timely information available and no high pressure tactics (which I often find degrading). Everyone at the dealership was friendly, even those not part of the deal. Great teamwork. More

Excellent Dennis and Charlie couldn't have been more helpful. They were excellent to work with. Sales room and signage need to be upgraded but sales team were a Dennis and Charlie couldn't have been more helpful. They were excellent to work with. Sales room and signage need to be upgraded but sales team were above average to work with. I would recommend both Dennis and Charles as well as BMW of Watertown, CT to others. More

service was prompt and easy. provided updates, and loaner. would reccommend. i always work with rich who is great. parts department was also very helpful/ was prompt and easy. provided updates, and loaner. would reccommend. i always work with rich who is great. parts department was also very helpful/ More

Great expierence! Everyone was friendly and professional. They walk you through everything, as to what choice you want, how you want it and when you will be able to get Everyone was friendly and professional. They walk you through everything, as to what choice you want, how you want it and when you will be able to get it. More

stopped there for road emergency with no appointment best experience ever at BMW dealer -- so good that I will try to use them in the future even though more than an hour away from my home. this place i best experience ever at BMW dealer -- so good that I will try to use them in the future even though more than an hour away from my home. this place is small enough that you get one on one service and explanations. this is the way all BMW dealerships should strive to achieve. Charlie More

Annual check Eric was wonderful- courteous and attentive. He had everything timed well. He explained the service needed- followed up and had my paperwork ready whe Eric was wonderful- courteous and attentive. He had everything timed well. He explained the service needed- followed up and had my paperwork ready when I came to pick up More