BMW of Waterbury

Too long a wait People were nice and service was good but I had an appointment for a job that probably should have taken 15 minutes and I sat in the waiting room for People were nice and service was good but I had an appointment for a job that probably should have taken 15 minutes and I sat in the waiting room for nearly 3 hours. More

Started with an X5 was given an X1 for a loaner All was just fine. Eric was very accommodating. Apparently there was an error made on my oil pan for a standard oil change and the bolt was stripped All was just fine. Eric was very accommodating. Apparently there was an error made on my oil pan for a standard oil change and the bolt was stripped which lead me to a loaner for 2 days. Eric was great, he called me each day to give me the update on the repair of my car. The work was done and my car was detailed and I only had to travel back and forth 45 minutes 3 times to have my car's oil changed. The dealership never offered once to exchange my car by having it picked up or dropped off. The first time I traveled, I dropped off my car and was given a shuttle car an X3. Because my car was to take 3 - 5 days to have the oil pan replaced, I was told I needed to return the X3. So once again I had to drive 45 minutes each way to return the X3 and then was given an X1 as my replacement car. Once my car was finished, I had to drive back to the dealership 45 minutes each way and pick up my car. The car is working fine and I'm happy it is back. Eric was very nice during this time. I heard nothing from the Service manager. But, that's just fine. More

Good service, but the cost! Had a DSC fault on a 2007 Z4 with only 41k miles. This is a known problem with this model/year. The fix was performed fairly promptly, and they gave m Had a DSC fault on a 2007 Z4 with only 41k miles. This is a known problem with this model/year. The fix was performed fairly promptly, and they gave me a loaner while the parts were shipped. But when a well-maintained, low-mileage car with a book value of about $12k needs $3500 worth of repairs, it does tend to make one think twice about purchasing another BMW. They gave me a small break on the cost, but BMW should really be picking up more of this expense. More

professional quality service Worked with Rich D'Angelo at BMW of Watertown. My car was brought in for 45,000 mile maintenance. Rich took the time to go over all of the service a Worked with Rich D'Angelo at BMW of Watertown. My car was brought in for 45,000 mile maintenance. Rich took the time to go over all of the service and services that would be performed and gave me the opportunity for any questions. Loaner car was provided and he actually took the time to walk me to the car instead of just handing me the keys and send me out to look for the car. More

Best Car Purchase Experience Ever! I just purchased a new BMW and I couldn't be happier. The whole experience was wonderful from start to finish. Chris Kapp and Charlie Tuscano were f I just purchased a new BMW and I couldn't be happier. The whole experience was wonderful from start to finish. Chris Kapp and Charlie Tuscano were friendly, full of knowledge and just a delight to work with. I will be spreading the word! More

Very Satisfied Customer - Excellent Customer Service My rental lease was up on my 2013 BMW 528xi and I contacted Donny Frost as I had done business with him on my prior lease. He immediately set me up My rental lease was up on my 2013 BMW 528xi and I contacted Donny Frost as I had done business with him on my prior lease. He immediately set me up with Dennis Smith and I explained what I wanted - 2016 BMW 528xi, and color desired (Space Grey Metallic) - within a few days I received a call from Dennis that he found a car that I wanted and would be delivered to Watertown BMW within a couple of days from New Jersey. Quicker than a blink of an eye I was sitting with Dennis Smith and Charles Tuscano and finalized arrangements for my 2016 BMW 528xi. I could not have been more pleased with the friendliness, professional attitude of all involved...Thanks again Donny Frost, Dennis Smith and Charles Tuscano for making my experience with BMW of Watertown both a positive and professional undertaking.. More

PHabulous! Yes with a PH!! Professional!!! Helpful! I came to Watertown BMW because of Mr. Walter Modeen!!! It is definitely worth the drive!!! Walter along with his outstanding staff, absolutely the B I came to Watertown BMW because of Mr. Walter Modeen!!! It is definitely worth the drive!!! Walter along with his outstanding staff, absolutely the BEST!!!! Yes PHabulous with a PH!!!! BMW Watertown is the BEST thanks to Walter Modeen and of course Donny Frost!!! GO BMW Watertown!!!! More

Excellent service. An excellent service experience John. We reviewed my concern areas when I dropped the car off in the morning and John kept me apprised of the results An excellent service experience John. We reviewed my concern areas when I dropped the car off in the morning and John kept me apprised of the results when my vehicle had completed the service appointment. The detailing I requested was excellent as well. I arrived late in the day to pick up my car when John was on his way out for the day, but he turned around when I arrived and walked me into the building to check out, return loaner key, and he brought my car around for me. Extremely helpful! More

good experience. especially nice was the loaner car. the service was fast, good and professional. I don't know what else to say, and wish a minimum word count wasn't r especially nice was the loaner car. the service was fast, good and professional. I don't know what else to say, and wish a minimum word count wasn't required. More

Exceptional ! Geoff was extremely professional and accommodating in my search for a new vehicle . Geoff's determination allowed me to stay with BMW , a driving expe Geoff was extremely professional and accommodating in my search for a new vehicle . Geoff's determination allowed me to stay with BMW , a driving experience like no other . I appreciated all his patience and attention to detail . Many Thanks Geoff! More