BMW of Waterbury

great service and experience Rich, Erik and John do a great job of manning the service department. Special thanks for John Ramos who always does such a fantastic job of communicat Rich, Erik and John do a great job of manning the service department. Special thanks for John Ramos who always does such a fantastic job of communicating and being so service oriented. Under the previous owner, I had to wait weeks for service loaner. Under the Hoffman ownership the story has changed completely - minimal wait times and overall a very promising value proposition. More

Money saving repair My 535 Xi was pulling to the right and was not corrected by a wheel alignment at Town Fair Tires. Town Fair told me that new struts were needed. I too My 535 Xi was pulling to the right and was not corrected by a wheel alignment at Town Fair Tires. Town Fair told me that new struts were needed. I took the car to Watertown BMW and worked with Walter, the Service Manager. He suggested an alternative to new struts which was considerably less expensive that solved my problem. In the future I'll go to Watertown first. More

Soft brake pedal issue The issue I had was the brake pedal being soft in falling to the floor I was assured that this was the way the vehicle was designed to function also The issue I had was the brake pedal being soft in falling to the floor I was assured that this was the way the vehicle was designed to function also reassured by Walter manager of the service department More

Excellent I had an excellent experience and would recommend the dealership. The service individual and parts manger provided excellent service. They got me in a I had an excellent experience and would recommend the dealership. The service individual and parts manger provided excellent service. They got me in and out quickly. More

Awesome I will have to continue to buy all my future cars here at this dealership because you can't beat the service here. Everyone is great! I will have to continue to buy all my future cars here at this dealership because you can't beat the service here. Everyone is great! More

Tire emergency/Saturday morning I had a problem with a valve stem on the rear passenger side of my 750. Called service to see if they could possibly look at it and try to fix/replac I had a problem with a valve stem on the rear passenger side of my 750. Called service to see if they could possibly look at it and try to fix/replace it. Eric told me come on in and they would take a look at it...couldn't promise they could repair it, not knowing exactly what was wrong, and not knowing if they would have to order a new part. When I arrived, they found that I had a cracked tire valve stem. Fortunately, they had the necessary part, and the problem was solved! More

Service Very pleased with the service I received. My car was checked for a noise in the brakes. They found the noise and really went over the entire car to ma Very pleased with the service I received. My car was checked for a noise in the brakes. They found the noise and really went over the entire car to make sure everything was safe. Drove out of there feeling confident that all is well and drove to New York. More

Too long a wait People were nice and service was good but I had an appointment for a job that probably should have taken 15 minutes and I sat in the waiting room for People were nice and service was good but I had an appointment for a job that probably should have taken 15 minutes and I sat in the waiting room for nearly 3 hours. More

Started with an X5 was given an X1 for a loaner All was just fine. Eric was very accommodating. Apparently there was an error made on my oil pan for a standard oil change and the bolt was stripped All was just fine. Eric was very accommodating. Apparently there was an error made on my oil pan for a standard oil change and the bolt was stripped which lead me to a loaner for 2 days. Eric was great, he called me each day to give me the update on the repair of my car. The work was done and my car was detailed and I only had to travel back and forth 45 minutes 3 times to have my car's oil changed. The dealership never offered once to exchange my car by having it picked up or dropped off. The first time I traveled, I dropped off my car and was given a shuttle car an X3. Because my car was to take 3 - 5 days to have the oil pan replaced, I was told I needed to return the X3. So once again I had to drive 45 minutes each way to return the X3 and then was given an X1 as my replacement car. Once my car was finished, I had to drive back to the dealership 45 minutes each way and pick up my car. The car is working fine and I'm happy it is back. Eric was very nice during this time. I heard nothing from the Service manager. But, that's just fine. More

Good service, but the cost! Had a DSC fault on a 2007 Z4 with only 41k miles. This is a known problem with this model/year. The fix was performed fairly promptly, and they gave m Had a DSC fault on a 2007 Z4 with only 41k miles. This is a known problem with this model/year. The fix was performed fairly promptly, and they gave me a loaner while the parts were shipped. But when a well-maintained, low-mileage car with a book value of about $12k needs $3500 worth of repairs, it does tend to make one think twice about purchasing another BMW. They gave me a small break on the cost, but BMW should really be picking up more of this expense. More