BMW of Waterbury

Excellent Our experience at BMW of Watertown CT was very positive. The purchase of our new GT 3 series was quick and easy. Kris was very through and polite. He Our experience at BMW of Watertown CT was very positive. The purchase of our new GT 3 series was quick and easy. Kris was very through and polite. He was very nice to deal with. Overall great experience. We would certainly purchase another BMW at Hoffman BMW. More

Best dealership!! I just purchased my second BMW from Geoff at BMW of Watertown and I couldn't be happier. Geoff was extremely professional throughout the whole process I just purchased my second BMW from Geoff at BMW of Watertown and I couldn't be happier. Geoff was extremely professional throughout the whole process and helped me get the exact car I wanted in a short period of time. This dealership offers top notch customer service from its salespeople and service department. Once again, I'm a very happy customer! More

Highly satisfactory Buying Experience at the "new" dealer! Having a couple of highly unprofessional experiences with the former management at BMW of Watertown [and, like many others, as I have found out, walke Having a couple of highly unprofessional experiences with the former management at BMW of Watertown [and, like many others, as I have found out, walked the well-worn, one-way trail across the street to Valenti Audi], the first thing I did when visiting the newly-Hoffman-owned BMW of Watertown was to sit down with Donny Frost, the new Sales Manager. We had a very pleasant and satisfactory conversation, and was assured that my experience this time would be entirely different, and was handed me over to the extremely capable Dennis Smith. Getting a new 7 Series, equipped to my liking, with Mr. Smith's very insightful assistance, was perhaps the smoothest & easiest car buying experience I can recall — and I have been a 7 Series owner since the early 80's. I had the one very helpful session with Mr. Smith, a couple of emails and brief phone conversations, and came back to the dealership several weeks later [fresh off a "Red Eye" flight from LAX] to pick up the car. I sat down with the jocular Charles Tuscano to cover the financial details, had a very helpful [and necessary] training session to the new model's "bells & whistles" from Joe Durante [their "BMW Genius"], and was on my way home. To date, I can easily say that my experience with the "new" BMW of Watertown was 110% positive. Extremely professional. And most accommodating... More

Flawless Victory at BMW Watertown Chris Kapp helped me find my vehicle. Was extremely patient and completey honesty during the entire process. Never felt any pressure to make a decisio Chris Kapp helped me find my vehicle. Was extremely patient and completey honesty during the entire process. Never felt any pressure to make a decision on the spot. Finance manager Charles was amazing to work with as well. Both these guys worked together to make the car buying experience painless! Would definitely recommend these guys! More

Most professional group I've ever worked with I've been in the market for another BMW for several months and visited several dealerships to do my diligence. When I came back to Watertown where I I've been in the market for another BMW for several months and visited several dealerships to do my diligence. When I came back to Watertown where I originally purchased my car, I was pleasantly surprised by the staffing changes the new owners have made. My salesman Chris was more of an assistant than a salesperson. He helped me with everything and even had Al come to my job to assist with paperwork. His other colleague Dennis was a great help as well when I came in and Chris wasn't available. If you are looking for exceptional service, I highly recommend this BMW dealership. More

Excellence sales, service and financial at Hoffman BMW From the moment I entered into the BMW Watertown dealership Brad Epstine came to my rescue! I originally stopped by just to test drive and had worked From the moment I entered into the BMW Watertown dealership Brad Epstine came to my rescue! I originally stopped by just to test drive and had worked with another dealer in the past! Brad is the kind of guy you just trust and that's hard in car sales!! Brad got me the car I wanted for less money with more options! Is that possible, yes it is!! This is real!! BMW Hoffman has made it affordable for you!! More

Perfect Jib Eric took great care in the details. Kept in touch with me throughout the day. Eric took great care in the details. Kept in touch with me throughout the day. More

Annual service I have been taking my cars here for years because of the efficiency and convenience of BMW in Watertown. The service took a little longer than expecte I have been taking my cars here for years because of the efficiency and convenience of BMW in Watertown. The service took a little longer than expected, but that has never happened before. I was apprised of all additional costs and timing of service. More

Like the new mgmt team When in to fix a major problem - a defunct air bag module. Well, it's 11 years old, so guess something ought to break. Well, Eric rose to the need, g When in to fix a major problem - a defunct air bag module. Well, it's 11 years old, so guess something ought to break. Well, Eric rose to the need, got my replacement module ordered, squeeze me in for the replacement as soon as part arrived (in two days), and I was back on the road enjoying my X3. More

Oil change, brake check, windshield molding installation Service was professionally done, convenient and on-time. Very pleased. Would recommend this dealership. Saturday service hours are a great asset. Part Service was professionally done, convenient and on-time. Very pleased. Would recommend this dealership. Saturday service hours are a great asset. Parts department was helpful. More