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BMW of Waterbury

Waterbury, CT

4.9
656 Reviews

133 Schraffts Drive

Waterbury, CT

06705

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Showing 656 reviews

July 15, 2016

40k service Service was spot on. John did a great job explaining what needed to be done. Courtesy car was perfect and it gave me time to do what I needed to do More

by richkreuzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ramos
Jul 21, 2016 -

BMW of Waterbury responded

Hi richkreuzer, thank you for choosing BMW of Watertown for your vehicle service needs. John is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 15, 2016

Always great service Service was easy to schedule,they kept me updated with everything what needed to be done. Very friendly staff. Professional and helpful. Car was ready More

by VANJA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ramos, Brad Epstine
Jul 21, 2016 -

BMW of Waterbury responded

Hello VANJA, thank you so much for choosing BMW of Watertown and sharing about your recent visit. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 12, 2016

645ci Ignition Coil Replacement Service consultant was very good and spent the time to discuss the repair and what some of the pros & cons were at this point regarding replacing the More

by GEHX12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ramos
Jul 21, 2016 -

BMW of Waterbury responded

Hello GEHX12. We appreciate your feedback on John and are pleased to hear that he was able to help you make an informed decision on your repair. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 09, 2016

Service Professionalism The red circle with exclamation mark came on in my car and I scheduled a service appointment ASAP as I was going to drive to Quebec City a few days la More

by crescentmoon16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ramos
Nov 29, 2016 -

BMW of Waterbury responded

Hello cresentmoon16, Thank you for choosing Hoffman BMW for your vehicle service needs. We sincerely apologize that the oil in your vehicle was not filled before your trip to Canada that is not the standard that we hold our BMW Service department to. We are however, pleased to hear that our team was professional, cordial, and knowledgeable. Your safety and enjoyment of your vehicle is our priority so please let us know if there is anything further that we can do for you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 08, 2016

sales man Dennis Smith I traded a BMW 428i for an X4. The sales man Dennis Smith was very professional, honest, courteous, and had patience. I feel I made a great deal and I More

by edgar65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Jul 21, 2016 -

BMW of Waterbury responded

Hello edgar65. Thank you for choosing BMW of Watertown for your purchase of the beautiful X4! We appreciate your feedback about working with Dennis and our team. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your BMW is in for service. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 07, 2016

Awsome Overall Service Experience!!!!! I am from Myrtle Beach, SC and had an issue with my 2013 M-5 while visiting Lime Rock Park. I had a fantastic experience with your dealership. John More

by HADEN.HAMILTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ramos
Jul 21, 2016 -

BMW of Waterbury responded

Hi Brenda and Haden. Thank you for choosing BMW of Watertown for your vehicle service needs. John is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. Any time you have a question for your car just let us know! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 07, 2016

Service Experience The service was handled with excellence, was professional and overall very helpful! I come away trusting this department is giving me sound advice and More

by WALTGOLEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ramos, Walter Modeen
Jul 21, 2016 -

BMW of Waterbury responded

Hello WALTGOLEM. We appreciate your feedback on Walter and John and are pleased to hear that your service was handled with excellence. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 07, 2016

Trailer hitch install BMW of Watertowm installed a trailer hitch and electronics on my 2013 X3. All work done was excellent and on time. I would recommend BMW of Watetown t More

by hill3rd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Belvedere, Walter Modeen
Jul 21, 2016 -

BMW of Waterbury responded

Hello hill3rd. Thank you so much for your feedback and your continued trust in BMW of Watertown to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 07, 2016

Excellent Great people to deal with , very respectful. I would definitely recommend people that are interested to by new or pre owned BMW there . All the g More

by razers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Kapp
Jul 21, 2016 -

BMW of Waterbury responded

Hello razers, Thank you for choosing BMW of Watertown for your recent vehicle purchase! We are thrilled to read about your experience working with Chris Kapp. Your satisfaction is important to our team and we appreciate your customer loyalty! If you ever have a question about your vehicle or need to have any of the features demonstrated for you again just give us a call. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

July 07, 2016

Helpful service My CPO warranty was nearing expiration on my 2010 X3, and following less than satisfactory treatment from the previous owner's service department, ser More

by jandybeal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Richard D'Angelo, John Ramos
Jul 21, 2016 -

BMW of Waterbury responded

Hi jandybeal, thank you for trusting BMW of Watertown to keep your vehicle well maintained and running most efficiently. BMW of Watertown takes your safety and experience of your vehicle very seriously. Your safety and enjoyment of your vehicle is our priority and we sincerely thank you for choosing BMW of Watertown. We appreciate your feedback and look forward to seeing you at your next scheduled maintenance. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

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