BMW of Waterbury

Great Experience We had a great experience working with John. We were out of state and he was great at explaining everything and giving us options. Overall, great expe We had a great experience working with John. We were out of state and he was great at explaining everything and giving us options. Overall, great experience and my car is running great, again! More

Headrest DVD System This was my second time at this service department and for the second time, they did an excellent job!! We had the BMW entertainment system installed This was my second time at this service department and for the second time, they did an excellent job!! We had the BMW entertainment system installed and although it is more pricey than aftermarket ones, the quality is better and worth it. I was thrilled to find out that it remembers where the DVD left off even after turning the vehicle off. They will also still run with the engine off. Great job and awesome system! More

Absolutely PHabulous!!! YES with a PH!!!!! Absolutely the BEST!!! BMW WaterTown is AMAZING!!!! Walter Modeen, Eric in Service, Rich in Service, actually all the TEAM Members at BMW Watertown th Absolutely the BEST!!! BMW WaterTown is AMAZING!!!! Walter Modeen, Eric in Service, Rich in Service, actually all the TEAM Members at BMW Watertown the BEST Service!!! This is my Third BMW!!! I am new to Watertown BMW!! I Go to BMW Watertown to have Walter Modeen, and his awesome TEAM take care of my BMW!! I am truly thank ful and grateful for his wonderful TEAM!!! I have recommended BMW Watertown to my Family and Friends!!! OUTSTANDING!!! Truly the BEST!!! Thank YOU BMW Watertown!!! Absolutely PHabulous!!! Donny Frost doing an excellent job at WaterTown BMW!! GREAT TEAM Donny!!! Thank YOU!! More

2007 525 Very difficult to reach service dept by phone - multiple Hoffman call forwards - at least four times. Poor integration. Work was done in a timely ma Very difficult to reach service dept by phone - multiple Hoffman call forwards - at least four times. Poor integration. Work was done in a timely manner. Car was washed and very presentable. More

Oil change and crazy experience of sun roof explosion. They fully took control of fixing the car at no cost. Within 4 days i was back in my car and was covered under waranty of vehicle! They fully took control of fixing the car at no cost. Within 4 days i was back in my car and was covered under waranty of vehicle! More

Mr. Ramos is proactive and knows what he is doing. The service people at BMW Watertown are proactive and know what they are doing. They are efficient and extremely interested in providing thorough ser The service people at BMW Watertown are proactive and know what they are doing. They are efficient and extremely interested in providing thorough service. They care about what they are doing. More

1 st car service Great and knowledgeable service. I was in and out in less than an hr. as promised by Elizabeth for my cars initial service.. Comfortable waiting area. Great and knowledgeable service. I was in and out in less than an hr. as promised by Elizabeth for my cars initial service.. Comfortable waiting area. More

Courteous and accommodating Was able to get a service appointment within 48 hours. Left my house without reading glasses, and was given a ride to the store to purchase some so t Was able to get a service appointment within 48 hours. Left my house without reading glasses, and was given a ride to the store to purchase some so that I could get my work done. More

Purchase of our second X5! Ten years ago, when we had purchased our X5, we had decided to go with a different dealership due to the lack of professionalism from the Watertown de Ten years ago, when we had purchased our X5, we had decided to go with a different dealership due to the lack of professionalism from the Watertown dealership at the time. Recently, when we were ready to upgrade, we decided to visit BMW of Watertown again and were pleasantly surprised to hear that the dealership was now under new management. Donny Frost assured us that our experience would be different and he was RIGHT! Dennis Smith took the time to help us figure out what model would meet our needs the best. He was very professional, friendly, respectful of our time and very patient. Dennis and Charlie Tuscano made the process move along quickly and efficiently! They certainly made our experience memorable. We are loving our new X5! Thank you! More

Excellent Service I came to my oil change appointment 45 minutes late on a Friday afternoon and Elizabeth and the service team squeezed me in at the end of a long hot w I came to my oil change appointment 45 minutes late on a Friday afternoon and Elizabeth and the service team squeezed me in at the end of a long hot week. I was treated quickly and professionally. Elizabeth gets an A+++ for her customer skills and making my wait comfortable and enjoyable. Cant wait for my next service. Thanks Hoffman...you guys are great!!! More