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BMW of Waterbury

Waterbury, CT

Overview
Reviews
Vehicles
4.9
656 Reviews
Call Dealership (860) 274-7515
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133 Schraffts Drive

Waterbury, CT

06705

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Showing 656 reviews

November 11, 2016

Service review As always very pleased with professionalism of entire staff. I was told service would take approximately 90 minutes. I was driving out with service co More

by DAWN.KRISAVAGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Eric DuVerger
Report | Print
Nov 11, 2016 -

BMW of Waterbury responded

Hello DAWN.KRISAVAGE, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that our staff was professional and prompt. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead as well as delivering a nicely washed car! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 11, 2016

Happy customers are repeat customers. The best BMW dealership and employees I have dealt with. They far exceeded my expectations. I would recommend them to anyone who needs sales, service More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Donny Frost, John Musco, Charles Tuscano
Report | Print
Nov 11, 2016 -

BMW of Waterbury responded

Hello Chris, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that our team exceeded your expectations and provided you with a great experience. Thank you for your recommendation and for providing us with your feedback about your recent visit. We look forward to seeing you again when it comes time to service your BMW! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 11, 2016

Excellent service experience Very professional and courteous. Excellent explanation of repair by Rich D’Angelo as well as timely service updates.The repair extended over the weeke More

by rlehman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard D'Angelo
Report | Print
Nov 11, 2016 -

BMW of Waterbury responded

Hi rlehman, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to hear that our team was very professional, courteous and fully explained the repairs your vehicle needed. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 11, 2016

Excellent service This was a warranty replacement of the radio. Service was quick and the people were friendly. They even invited me back for a complementary car wash More

by HUGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth LaFond, Eric DuVerger
Report | Print
Nov 14, 2016 -

BMW of Waterbury responded

Hello HUGH, Thank you for choosing Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that our team was quick and friendly and that they replaced your radio while it was still covered under warranty as well as extend to you a complementary car wash! We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 11, 2016

Everyone lives up to the brand Everyone at BMW of Watertown is a credit to the dealership - attentive - cordial - efficient - friendly. They all make you feel important! I would ( More

by Repeat customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric DuVerger
Report | Print
Nov 14, 2016 -

BMW of Waterbury responded

Hi Repeat customer, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that our team was attentive, cordial, efficient, and friendly. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Thank you for your recommendation and we look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 10, 2016

Impossible Made Possible Be it the loan eligibility, be it the pricing or be it the quality... Every impossible was made possible. Thanks a ton to Dennis & Charles More

by naveen_x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Charles Tuscano
Report | Print
Nov 11, 2016 -

BMW of Waterbury responded

Hello naveen_x, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that Charles and Dennis were able to get you the vehicle you wanted in your price range. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit so please let us know anytime you have any further questions or concerns. See you when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist. Hoffman Auto Group. Driven by Trust.

November 09, 2016

Best BMW service rep Always calls back , works with me really well. Ownimg a few BMWs he gets me the best service and price than other dealers in the area. More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard D'Angelo
Report | Print
Nov 09, 2016 -

BMW of Waterbury responded

Hello Frank, Thank you for choosing Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that Richard and the team work with you to get the best service for the best price and always provides you with a follow up. We are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 08, 2016

Great service, excellent product knowledge Excellent I would recommend to a friend. I don't know why they force you to use 25 words when I already said what I had to say!!!! More

by MUNYDESK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Charles Tuscano
Report | Print
Nov 08, 2016 -

BMW of Waterbury responded

Hi MUNYDESK, Thank you for choosing Hoffman BMW of Watertown and congratulations on your recent purchase. We are happy to read that our team was able to provide you with a 5 star experience. Thank you for your recommendation and we look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 08, 2016

Great service Eric is great-honest, friendly, kept in contact throughtou the day with my service progress. Definitely recommend him as a service rep to other BMW ow More

by Melissa Stemmer Evanosky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric DuVerger
Report | Print
Nov 09, 2016 -

BMW of Waterbury responded

Hi Melissa, Thank you for choosing Hoffman BMW of Watertown for your vehicle service needs. We are pleased to hear that Eric and our team were friendly, honest, and kept you up to date on the progress of your vehicle throughout the whole process. Thank you for your recommendation and we look forward to seeing you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 07, 2016

Service The service did eventually repair all issues with my car as they were identified.I assume i am ok for awqhile now but i will go back for service. More

by LARRYPALIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth LaFond
Report | Print
Nov 07, 2016 -

BMW of Waterbury responded

Hi LARRYPALIN, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to hear that our team was able to repair all of the issues with your vehicle. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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