BMW of Waterbury

Routine Maintenance and Transmission Replace I've been to several BMW dealers for service over the years. There's a reason why I bought my latest car and have it serviced at BMW Watertown-it's th I've been to several BMW dealers for service over the years. There's a reason why I bought my latest car and have it serviced at BMW Watertown-it's the best. More

brakes We gave overall rating because all the service department is friendly and we are greeted by them as soon as we were at the door. Liz took care of us We gave overall rating because all the service department is friendly and we are greeted by them as soon as we were at the door. Liz took care of us with our brake service and we were pleased when we picked up our car. It was explained to us by Liz what was done to our car and my concern about the battery. Thank you Liz for making our car service a good experience!!!!! Charlotte and Richard Surmanek More

Excellent and Professional Customer Service I had my very first service at BMW of Watertown. Eric DuVerger was my Service Advisor. He was very professional and had sound knowledge of the service I had my very first service at BMW of Watertown. Eric DuVerger was my Service Advisor. He was very professional and had sound knowledge of the service. He took the time to explain exactly what was done and why. Eric made sure I was comfortable while waiting by checking in on me. I really appreciate and encourage his willingness to go above and beyond. Overall it was a tremendous experience. More

Wiper nozzle replacement. Dealer order and painted the part, had my car in for about 45 minutes. They were professional and quick. The quality of the work was great. They will Dealer order and painted the part, had my car in for about 45 minutes. They were professional and quick. The quality of the work was great. They will be getting more of my business. More

Keep Coming Back! I have been your patron for close to 25 years , and I keep coming back to BMW of Watertown. I had some concerns when the dealership recently traded o I have been your patron for close to 25 years , and I keep coming back to BMW of Watertown. I had some concerns when the dealership recently traded owners, but from my recent X3 service experience, I feel the makings of the place have improved. And, kudos to Rich D'Angelo for he made it all flow smoothly. Don't ever let him go. Victor Estaba. More

Courteous and accomodating Eric was courteous and accommodating. Friendly greeting, loaner car given (although had to go to Enterprise - not Eric's fault), drop off and pick up Eric was courteous and accommodating. Friendly greeting, loaner car given (although had to go to Enterprise - not Eric's fault), drop off and pick up quick & easy. More

Richard D'Angelo is a concerned service reprisentative. My car was in for service for an unusual repair. He made sure the car was in and out as soon as possible. Richard and Hoffman BMW were very helpful in My car was in for service for an unusual repair. He made sure the car was in and out as soon as possible. Richard and Hoffman BMW were very helpful in keeping the cost fair. This is a great dealership to do business with. The whole staff was friendly and helpful. Thanks, Gene Racki More

Great job Liz Liz was great. She kept me informed on my car's progress. I appreciated that she also advised me of a recent recall that I had not yet been advised of Liz was great. She kept me informed on my car's progress. I appreciated that she also advised me of a recent recall that I had not yet been advised of and ordered the needed part to eliminate a return trip to the service department. I am very happy with the service I have been receiving from BMW of Watertown, and most recently with Liz. More

Great service. The car and myself were well taken care of. Very prompt service. Good service, timely courteous, and helpful employees. I will return as need be. The car and myself were well taken care of. Very prompt service. Good service, timely courteous, and helpful employees. I will return as need be. More

Outstanding customer service The Watertown dealership is professional, trustworthy, & a pleasure to work with. Liz is an excellent communicator of the status, scope and progress o The Watertown dealership is professional, trustworthy, & a pleasure to work with. Liz is an excellent communicator of the status, scope and progress of repairs. Management here reflects a priority for customer service. I have bought my car new at the Darien dealership but I drive an extra hour to get it serviced in Watertown. Darien wanted to charge for work that should be covered under warranty. Then we found that a large amount of DEF had spilled, it never got rinsed off so it crystalized all onto the alternator and the whole left side of the engine compartment. With its high urea levels, we felt the acidity must have compromised the electrical components and would eventually become a problem. It didn't concern Darien but MAS states the corrosive nature of DEF. When we complained to about it upper management as well as contested that the warrantied work should be covered, it went ignored for weeks. We persisted in following up and the car was re-evaluated but nothing came of it. It wasn't the first questionable experience we had there but it was the most infuriating. There is such a huge difference - peace of mind and trust since we've been going to Watertown for service. It was a relief to know not all BMW dealers are alike. More