BMW of Waterbury

Very polite and professional! I brought my wife's car in for a regular service that I had scheduled prior to arrival. Eric had a loaner vehicle ready for me and he reviewed the rec I brought my wife's car in for a regular service that I had scheduled prior to arrival. Eric had a loaner vehicle ready for me and he reviewed the recommended list of services that where due on the vehicle. He provided me with an estimate for those services, which I asked to have completed. He followed up with a phone call later in the day to let me know that the service inspection revealed no additional work required, then let me know when the vehicle would be available for pick up. When I picked up the vehicle it had been washed, and I was checked out within minutes. Overall a very pleasant experience dealing with Eric DuVerger. More

Excellent! Dennis Smith was a big help. He was able to tell me about the car in great detail as well as get the cost/payment where I wanted to be. I would recomm Dennis Smith was a big help. He was able to tell me about the car in great detail as well as get the cost/payment where I wanted to be. I would recommend him in the future. I had a great first experience buying a BMW! More

True Costumer Service at it's best I experienced some bumps in the repair process and then Walter Modeen step in and corrected every issue that I had. Walter truly went above and beyond I experienced some bumps in the repair process and then Walter Modeen step in and corrected every issue that I had. Walter truly went above and beyond, he kept me informed every step of the way. I am truly a very satisfied costumer. More

Dennis Smith Dennis is awesome to deal with. Our whole experience was great. His courtesy, kindness and gentle treatment really helped to close this transaction, Dennis is awesome to deal with. Our whole experience was great. His courtesy, kindness and gentle treatment really helped to close this transaction, we greatly appreciate all his help. More

Great Service Throughout the Buying Process Dennis was great throughout the buying process. He was informative and professional, wasn't pushy like most sales men tend to be. I ordered my BMW fro Dennis was great throughout the buying process. He was informative and professional, wasn't pushy like most sales men tend to be. I ordered my BMW from Germany because they did not have exactly what I wanted in stock, and Dennis kept me informed with updates throughout the progress of the build. Overall, I am very pleased with the customer service and would recommend anyone to go there for their BMW purchase. More

Another great experience. The reason for another review of excellent is simple. BMW of Watertown never fails to EARN that rating. I called with an issue on my X5 and delt with The reason for another review of excellent is simple. BMW of Watertown never fails to EARN that rating. I called with an issue on my X5 and delt with Rich one of the service advisors. Ive worked with him on several occasions and as always he is the perfect combination of friendly as well as professional. He ran my VIN and told me there was also a " service bulletin" on my car. Both issues were taken care of and taken care of exactly when promised! My vehicle was cleaned inside and out and I was on my way. Thanks again guys! Thanks to John and his team in parts as well for always having what I need! More

Mr. Modeen Walter is the best service manager on the east coast hands down. There is a high probability that he is the best service manager in North America. Walter is the best service manager on the east coast hands down. There is a high probability that he is the best service manager in North America. More

Routine Maintenance and Transmission Replace I've been to several BMW dealers for service over the years. There's a reason why I bought my latest car and have it serviced at BMW Watertown-it's th I've been to several BMW dealers for service over the years. There's a reason why I bought my latest car and have it serviced at BMW Watertown-it's the best. More

brakes We gave overall rating because all the service department is friendly and we are greeted by them as soon as we were at the door. Liz took care of us We gave overall rating because all the service department is friendly and we are greeted by them as soon as we were at the door. Liz took care of us with our brake service and we were pleased when we picked up our car. It was explained to us by Liz what was done to our car and my concern about the battery. Thank you Liz for making our car service a good experience!!!!! Charlotte and Richard Surmanek More

Excellent and Professional Customer Service I had my very first service at BMW of Watertown. Eric DuVerger was my Service Advisor. He was very professional and had sound knowledge of the service I had my very first service at BMW of Watertown. Eric DuVerger was my Service Advisor. He was very professional and had sound knowledge of the service. He took the time to explain exactly what was done and why. Eric made sure I was comfortable while waiting by checking in on me. I really appreciate and encourage his willingness to go above and beyond. Overall it was a tremendous experience. More