BMW of Waterbury

first class Entire process was handled in a first class manner leaving nothing to be even dreamed of. All issues handled in a totally professional manner. Job Entire process was handled in a first class manner leaving nothing to be even dreamed of. All issues handled in a totally professional manner. Job well done! More

ELECTRICAL REPAIR I gave the 5 star rating to my visit because of the personnel that I have dealt with on my visits. Mr. Ramos and Mr. D'angelo gave me a degree of con I gave the 5 star rating to my visit because of the personnel that I have dealt with on my visits. Mr. Ramos and Mr. D'angelo gave me a degree of confidence in the dealership because I could count on being easily understood without having to invent the wheel every time I had need for service. One is no longer with the dealership, the other is not listed among the service employees. Retaining employees instills confidence in present and returning costumers. More

Leasing of New BMW My overall experience was excellent. The dealership staff treated me very well. Even offered to get me coffee while he went to get keys for a test dr My overall experience was excellent. The dealership staff treated me very well. Even offered to get me coffee while he went to get keys for a test drive. Very courteous and professional salesman. More

Very professional The service persons were knowledgeable, personable yet professional. Work completed appears to have been excellent accomplished. Great waiting area The service persons were knowledgeable, personable yet professional. Work completed appears to have been excellent accomplished. Great waiting area with coffee and water and small snacks available. Steve More

service was excellent. EXCELLENT SERVICE , THEY TOOK MY CAR IMMEDIATELY FIXED THE AIR BAGS. THEY ALSO WATCHED AND DRIED THE INTERIOR. I WOULD RECOMMEND THIS BMW DEALERSHIP EXCELLENT SERVICE , THEY TOOK MY CAR IMMEDIATELY FIXED THE AIR BAGS. THEY ALSO WATCHED AND DRIED THE INTERIOR. I WOULD RECOMMEND THIS BMW DEALERSHIP TO FAMILY AND FRIENDS. More

Explanation of concern with service from original dealership Eric took the time to have an issue reviewed that our original dealership was not able, or willing to explain. We came to Watertown Service with an ap Eric took the time to have an issue reviewed that our original dealership was not able, or willing to explain. We came to Watertown Service with an appointment that they were minute. Eric took our vehicle in and as promised had our concern analyzed and validated sufficient to allowing us to thoroughly understand. This by the way our original dealership was not able to accomplish in more that 2 appointments. We found Eric to be highly professional and hones concerned with our issue and For this reason alone determined that when we were ready to purchase another BMW we definitely would be going to Watertown BMW. Overall an excellent experience. More

Great service Excellent service, oil change done in a timely manner. Saturday appointments very convenient. They did a very thorough inspection of vehicle and info Excellent service, oil change done in a timely manner. Saturday appointments very convenient. They did a very thorough inspection of vehicle and informed me of any potential issues. More

World class customer service with world class product! Brad was outstanding and a world class salesman...we love the X5, it is perfect! Thank you for the outstanding customer service...it was a world class Brad was outstanding and a world class salesman...we love the X5, it is perfect! Thank you for the outstanding customer service...it was a world class experience. It is greatly appreciated by us and I think all of you have clearly differentiated BMW Watertown. More

easy to deal with Dennis dennis was very honest from the getgo with no pressure and a desire to make sure I was going to be very happy with the selection I made at a good pric dennis was very honest from the getgo with no pressure and a desire to make sure I was going to be very happy with the selection I made at a good price More

Timely service, informed each step of the way Had a super service experience. Eric not only fit me in during Xmas week, he kept me abreast of developments, had car ready in timely manner, and took Had a super service experience. Eric not only fit me in during Xmas week, he kept me abreast of developments, had car ready in timely manner, and took care to ensure drop off at my home though I was out of town. More