BMW of Waterbury

Total Satisfaction The BMW staff was professional and courteous. They were very thorough and took the time to be sure our experience was smooth and stress free. We had The BMW staff was professional and courteous. They were very thorough and took the time to be sure our experience was smooth and stress free. We had 3 previous leases with this dealership, and this was our first purchase. Would definitely recommend BMW of Watertown, as well as the Sales Staff that assisted us. More

Very efficient operation From the time I contacted Liz to getting back in my car they were very courteous, efficient and extremely service orientated. They understand the word From the time I contacted Liz to getting back in my car they were very courteous, efficient and extremely service orientated. They understand the word "Service" here and do and exceptional job with it. Being in the a service business I can tell you that these people know how to do it! More

Eric in service department was extremely helpful. Had a great visit to Hoffman BMW service department. Eric in service was extremely helpful. He was also able to schedule me for a loaner which was ver Had a great visit to Hoffman BMW service department. Eric in service was extremely helpful. He was also able to schedule me for a loaner which was very helpful. More

Pleasant experience Great service advisor. Excellent estimate of repair time. Very happy The waiting room was very clean and comfortable. The fact that snakes and coffee Great service advisor. Excellent estimate of repair time. Very happy The waiting room was very clean and comfortable. The fact that snakes and coffee were available was a plus More

Excellent Service! Very friendly and knowledgeable staff. Always a pleasure doing business with the service team at BMW of Watertown. Thanks for making my vehicle safe a Very friendly and knowledgeable staff. Always a pleasure doing business with the service team at BMW of Watertown. Thanks for making my vehicle safe and reliable every time! More

Warranty Work Everything taken care of. Something that was not fixed on my last visit was taken care of this time thanks to Elizabeth following through and getting Everything taken care of. Something that was not fixed on my last visit was taken care of this time thanks to Elizabeth following through and getting it done. More

excellent Great experience. No problems. Love the text reminder before the appointment. Service person very friendly. Timely service. Love having a loaner. Great experience. No problems. Love the text reminder before the appointment. Service person very friendly. Timely service. Love having a loaner. Thank you very much. More

Good experience I'm very happy with the service, our service advisor was top notch. She communicated everything that was happening and was very available for question I'm very happy with the service, our service advisor was top notch. She communicated everything that was happening and was very available for questions. My car is running very well. And it was returned in optimal condition. More

Preferred Customer I did not purchase my BMW from Watertown BMW but when scheduling/receiving service I was treated not only like a long time client but family. I did not purchase my BMW from Watertown BMW but when scheduling/receiving service I was treated not only like a long time client but family. More